XC60 front camera not working

[Bernard F]

Had it be me I would never have left the car until the new part was received. Today I would ask they deliver your car to you and come and collect it leaving a loan car when it’s available. I assume you have front sensors and if so you do not need the camera short term. I would not put up with a smaller or inferior loan car longer than one or two days as good as it may be. However it really is your personal decision.

[Lexman8]

Originally Posted by Bernard F

I would ask they deliver your car to you and come and collect it leaving a loan car when it’s available. I assume you have front sensors and if so you do not need the camera short term. I would not put up with a smaller or inferior loan car longer than one or two days as good as it may be.

This ^^^

[Quacker]

Originally Posted by chrisnoy

Well they have had the car for 2.5 weeks now, 10 days has come and gone and when I rang today they said the latest is the middle of May! to get harness from Volvo as they have to make it it up?
E mailed Volvo UK HQ two days ago, not even an acknowledgement.
Dealer has said best to have my car back and wait, I am loathed to do that due to the miles involved keep getting it back to the dealer. Courtesy car is a V40 D2. Have asked for a better car, or some compensation for driving a V40 and paying for a 47k car. If I take the car back, it’s without a front camera, should I just give in and do this, what about the fact that the car is faulty after less than 6 months? The Dealer said today “it’s only a drivers aide”
What would others do ?

I'd have it back until they were ready. As they say, its only a parking aid. You may still have Park Assist working on your car if you ordered it with the feature. Even if not, I've driven for nearly 45 years without a camera and never gave a front camera a second's thought.

By the way, they say that Volvo need to "have it made". They have it made daily to fit to cars on the production line. They should pull their finger out and get their spares back-up sorted. The dealer should do so by pulling the part from an unsold car, or they should do if they have such a car and the part was more critical than this. However, you refuse so far to have the car back, so that is entirely your choice.

[Philip Fisher]

I would make a polite but very forceful and persistent noise to the dealer.

Yeoman on here had a few initial gremlins with his T8 and was too tall to fit into a V40. Volvo UK sent a decent courtesy car for him to drive whilst his was being fixed. They have plenty of spare cars for these kind of situations.

That, or get your car back.

If I was in that situation I would have had my car back after a few days and driven it whilst waiting for the parts.

[chrisnoy]

H’m, thanks for all the advice. I do feel aggrieved that the car I am paying a lot of money for has a problem within 6 months and this problem isn’t being sorted quickly. Meanwhile I am expected to live with it with no compensation until again, the car has to go on a 70 mile round trip to get repaired. It’s almost as if it’s my fault that the car has a fault and I have to put up with all the inconvenience and hassle......?

[Bernard F]

I would be just as aggrieved as you but it’s a fact of life that some cars are going to be troublesome and you are one of the unlucky ones. However the fault is not fatal and you should be driving your own car until it can be repaired. The distance to the dealer is probably something you took into account when buying the car so you have to accept it and not let the situation upset you unduly. Try and get the dealer to exchange to your own car as I suggested earlier, it will help if he does I am sure.

[Boatie]

Reference the replacement loom. Several years ago and within warranty the ACC failed on my V70. After a couple of software updates they accepted that it was a hardware problem. Volvo insisted that they followed a specific checklist/replacement path. An early action was a replacement loom. It had to be made to order with a 6 week lead time. As it was a 'driver aid' there was no question of a replacement car. The new loom didn't solve the problem. They then ordered a camera which only took a week to arrive. That cured the problem. Years ago the first action would have been to swap out the camera at least on a temporary basis. As a total layman I was saying check the camera first. It was the obvious weakest link. In conversation the service receptionist guessed a likely cost to Volvo of 2.5 - 3K.


Frank

V90

[chrisnoy]

[QUOTE=Boatie;2397646]Reference the replacement loom. Several years ago and within warranty the ACC failed on my V70. After a couple of software updates they accepted that it was a hardware problem. Volvo insisted that they followed a specific checklist/replacement path. An early action was a replacement loom. It had to be made to order with a 6 week lead time. As it was a 'driver aid' there was no question of a replacement car. The new loom didn't solve the problem. They then ordered a camera which only took a week to arrive. That cured the problem. Years ago the first action would have been to swap out the camera at least on a temporary basis. As a total layman I was saying check the camera first. It was the obvious weakest link. In conversation the service receptionist guessed a likely cost to Volvo of 2.5 - 3K.


Frank

That surprises me. Surely if you buy a new car and part of it is faulty you are entitled by law to reject it, get it replaced get compensated etc, even if it is just a camera loom. They’ve already changed the camera in my case.

[Bernard F]

You cannot reject a car after six months following a minor fault. The supplier legally has the right to repair it. If he fails to do so you may then have a case.
Loan cars are a privaledge that all decent garages offfer both for warranty and non warranty repairs.

[lalith16]

Originally Posted by chrisnoy

That surprises me. Surely if you buy a new car and part of it is faulty you are entitled by law to reject it, get it replaced get compensated etc, even if it is just a camera loom. They’ve already changed the camera in my case.

There is pretty good and reliable information on your rights under Consumer Rights Act 2015 relevant to your situation and also covers ‘repair’ or ‘replace’ scenarios; follow the link below:

https://www.which.co.uk/consumer-rig...mer-rights-act