3 Years Free Servicing - Paperwork

ak888 · Sep 29th, 2009, 17:27

With regards to the 3 years free servicing on the XC60. Does anyone have paperwork for this? Vouchers or proof otherwise that you are eligible. I received nothing and the dealer says there is nothing to do.

JackRussel · Sep 29th, 2009, 17:41

I have to say it had never crossed my mind. I guess I trust my dealer and assume it will be " on the system ".

gillberry · Sep 29th, 2009, 18:00

Just had my new xc90 and got the £300 3yr servicing deal and rec'd paperwork for this .

bramptonmel · Sep 29th, 2009, 18:14

My new xc90 is being delivered tomorrow morning and I've bought the £300 servicing deal. I'll keep an eye out for paperwork (if any) and let you know what I get.

ColinH · Sep 29th, 2009, 19:10

Hi,

Received the paperwork for this, about 2 weeks after we took delivery of an XC60.
All it was, was a single sheet of paper saying that we qualified for the free servicing.

Colin

RobP · Sep 29th, 2009, 20:37

Quote:

Originally Posted by JackRussel

I have to say it had never crossed my mind. I guess I trust my dealer and assume it will be " on the system ".

Likewise, didn't even think about it. I'm sure they will have the record when it comes to service time, especially as I will be going back to the place that I bought it from.

AyrshireXC90 · Sep 29th, 2009, 21:19

You should get a letter/certificate; mine came after several weeks.
As VCUK are not the most helpful when push comes to shove, I would suggest chasing them up if the certificate does not arrive.
Even if you have a receipt from the dealer, VCUK might be likely to "argue the toss". I am sure they would eventually pay up, but there could be a lot of hassle till they do.

adambsmith · Sep 29th, 2009, 22:23

Yep I got paperwork for my XC60 free servicing.

Jay · Sep 30th, 2009, 09:23

I questioned my dealer about this and the replied I got was “no paper work it is all on the Volvo UK computer system registered with this car”. However, it is mentioned on the sales invoice as “Service Pack” but I printed off the internet details about the 3 year free servicing offer in case of problems in the future and what was entitled in this offer.

A week and a half after taking delivery of the new car I received a letter in the post which included a certificate of entitlement of the 3 year free servicing so I am assuming most new owners should get this in the post or i suggest you should chase Volvo UK direct.

wimorrison · Sep 30th, 2009, 12:12

Whilst on the subject of paperwork have any of you that have had your car delivered (still waiting

....) had confirmation of Sat Nav Updates included within the delivery pack?

I notice that one the website it says that you get 2 free updates, (see page 3 of attached pdf), yet when questioning my dealer he says that he knows nothing of this and has not been able to get any confirmation

Iain

Sep 29th, 2009, 17:27	#1
ak888 Junior Member Last Online: Aug 13th, 2020 09:32 Join Date: Jun 2009 Location: London	3 Years Free Servicing - Paperwork With regards to the 3 years free servicing on the XC60. Does anyone have paperwork for this? Vouchers or proof otherwise that you are eligible. I received nothing and the dealer says there is nothing to do.

Sep 29th, 2009, 17:41	#2
JackRussel Junior Member Last Online: Dec 8th, 2009 16:25 Join Date: Mar 2009 Location: Edinburgh	I have to say it had never crossed my mind. I guess I trust my dealer and assume it will be " on the system ". __________________ MY2010 XC60 D5 (205PS) SE Premium

Sep 29th, 2009, 18:00	#3
gillberry VOC Member Last Online: Apr 20th, 2024 07:03 Join Date: Jan 2009 Location: norwich View Photos By: gillberry	Just had my new xc90 and got the £300 3yr servicing deal and rec'd paperwork for this . __________________ 1968 Amazon estate (Gracie). 2003 Vauxhall astra estate (her car) 2009 XC90 (Jo) . Not forgetting 1967 Cheltenham Nyala (caravan)

Sep 30th, 2009, 12:12	#10
wimorrison Grumpy Old Sod Last Online: Dec 14th, 2021 15:39 Join Date: Jan 2009 Location: Hampshire, nee Scotland	Sat Nav Updates Whilst on the subject of paperwork have any of you that have had your car delivered (still waiting ....) had confirmation of Sat Nav Updates included within the delivery pack? I notice that one the website it says that you get 2 free updates, (see page 3 of attached pdf), yet when questioning my dealer he says that he knows nothing of this and has not been able to get any confirmation Iain Last edited by wimorrison; Oct 16th, 2010 at 20:22.

Sep 29th, 2009, 18:14	#4
bramptonmel New Member Last Online: Oct 8th, 2009 15:32 Join Date: Aug 2009 Location: oxford	My new xc90 is being delivered tomorrow morning and I've bought the £300 servicing deal. I'll keep an eye out for paperwork (if any) and let you know what I get.

Sep 29th, 2009, 19:10	#5
ColinH Junior Member Last Online: Jun 20th, 2017 11:04 Join Date: Jun 2009 Location: Cambridge	Hi, Received the paperwork for this, about 2 weeks after we took delivery of an XC60. All it was, was a single sheet of paper saying that we qualified for the free servicing. Colin

Sep 29th, 2009, 21:19	#7
AyrshireXC90 Member Last Online: May 18th, 2022 14:14 Join Date: Jun 2009 Location: Prestwick	You should get a letter/certificate; mine came after several weeks. As VCUK are not the most helpful when push comes to shove, I would suggest chasing them up if the certificate does not arrive. Even if you have a receipt from the dealer, VCUK might be likely to "argue the toss". I am sure they would eventually pay up, but there could be a lot of hassle till they do.

Sep 29th, 2009, 22:23	#8
adambsmith Senior Member Last Online: Apr 25th, 2024 15:40 Join Date: Jan 2009 Location: York	Yep I got paperwork for my XC60 free servicing.

Sep 30th, 2009, 09:23	#9
Jay Member Last Online: Jul 7th, 2017 22:03 Join Date: May 2009 Location: ..	I questioned my dealer about this and the replied I got was “no paper work it is all on the Volvo UK computer system registered with this car”. However, it is mentioned on the sales invoice as “Service Pack” but I printed off the internet details about the 3 year free servicing offer in case of problems in the future and what was entitled in this offer. A week and a half after taking delivery of the new car I received a letter in the post which included a certificate of entitlement of the 3 year free servicing so I am assuming most new owners should get this in the post or i suggest you should chase Volvo UK direct.

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