"On Call Service Required" keeps coming back - Page 3

Lolbert · Mar 2nd, 2011, 09:36

Quote:

Originally Posted by Clan

The ON CAll safety package is always active only the security package is a yearly subscription , have you thought about getting it repaired? Maybe Marcel from Ipswich on here ?

At this stage I'm not sure that the dealer has correctly diagnosed the problem!

Wytze · Nov 12th, 2011, 19:04

Hi, Back again!

Last year I had problems with On Call. With support of the local dealer this was eventually solved by replacing the On Call back battery and updated the software (see earlier posts in this thread). This was mid September 2010.
Recently, October 28th, bit more than a year later ("one year"? sound familiar...) a different message came up: "On Call uitgeschakeld" (On Call deactivated). I contacted the dealer a week ago, but did not get a reply yet.

Any suggestions? Would it make sense and ask (where?) for the 'Activation Code' for the Free-Of-Charge part of the On Call service?
Do these codes typically expire after a year?

FYI: the car (see first post) is dealer maintained, the build-in telephone works fine (it continues to reset itself every now and then, thereby loosing quick-dial settings and language preference, but I have learned to live with it), RTI is OK

If I browse in the telephone menu to 'On Call...', there is one option 'ActiveerCode' ("Activation Code").
I do not recall if this (or the same) option was there before.

PS: putting things is perspective: this XC90 now did about 130k km's with just regular maintenance!

Nov 12th, 2011, 19:04	#22
Wytze New Member Last Online: Mar 30th, 2018 13:09 Join Date: Aug 2010 Location: E	On Call Deactivated / On Call uitgeschakeld Hi, Back again! Last year I had problems with On Call. With support of the local dealer this was eventually solved by replacing the On Call back battery and updated the software (see earlier posts in this thread). This was mid September 2010. Recently, October 28th, bit more than a year later ("one year"? sound familiar...) a different message came up: "On Call uitgeschakeld" (On Call deactivated). I contacted the dealer a week ago, but did not get a reply yet. Any suggestions? Would it make sense and ask (where?) for the 'Activation Code' for the Free-Of-Charge part of the On Call service? Do these codes typically expire after a year? FYI: the car (see first post) is dealer maintained, the build-in telephone works fine (it continues to reset itself every now and then, thereby loosing quick-dial settings and language preference, but I have learned to live with it), RTI is OK If I browse in the telephone menu to 'On Call...', there is one option 'ActiveerCode' ("Activation Code"). I do not recall if this (or the same) option was there before. PS: putting things is perspective: this XC90 now did about 130k km's with just regular maintenance!

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