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S60 & V60 '11-'18 / XC60 '09-'17 General Forum for the P3-platform 60-series models |
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XC60 Active Bending Headlight FailureViews : 7637 Replies : 46Users Viewing This Thread : |
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Dec 11th, 2018, 19:32 | #31 |
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It's not a legal document but it says specifically "bulbs" (i.e. lamps) not headlight assemblies...
https://www.volvocars.com/uk/own/mai...hat-is-covered I would push hard with the dealer as well, as I understand it they sold you the warranty so they are accountable for those goods and services being provided.
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Dec 11th, 2018, 20:33 | #32 | |
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Last edited by Turnwood; Dec 11th, 2018 at 20:38. |
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Dec 11th, 2018, 20:37 | #33 | |
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Dec 11th, 2018, 20:48 | #34 |
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The Volvo warranty is under written by car care plan UK. I would keep pushing hard with the dealer and use the paragraph stated in the T&Cs below.
''The warranty offers full protection against the cost or replacement of any factory fitted mechanical or electrical component which suffers a sudden mechanical or electrical failure.'' Good luck ! |
Dec 12th, 2018, 12:15 | #35 | |
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Next stop the Ombudsman & maybe trading standards. Social Media is also worthy of a mention nowdays
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Dec 13th, 2018, 09:23 | #36 | |
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If they are saying that headlights are excluded, they need to point out where it says this. |
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Dec 13th, 2018, 12:04 | #37 | |
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I have contacted Volvo Customer Relations on two occasions and they have dismissed my complaint on the grounds that it is for the warranty company to decide. I've now pointed out to them that they may well be falsely advertising an insurance product as their defined exclusions are different to those set out within the policy document and as such, they can't just ignore my complaint. Letter also drafted to the warranty company setting out my case. I think I need a formal response to this prior to going to the ombudsman.
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Dec 13th, 2018, 15:28 | #38 |
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Good luck & keep us posted.
Whichever way they turn the policy wording reads that you should be covered. The Headlight Assembly is an Electrical or Mechanical component - Check (In fact it's both) so is covered under the 1st paragraph. Bi-Xenon Lights are shown as being excluded from the exclusions related to lamps/bulbs - Check Can't see them saying it's a wear & tear item that's failed that's just asking for trouble. Suspect you've not got to somebody who actually understands what they're on about & when you do a speedy resolution will be sorted. Does make me think that should I actually bother renewing my warranty when it's due
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Dec 13th, 2018, 15:49 | #39 |
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Thanks Andy,
I have thought the same about renewing but i've already had to claim earlier in the year for a failed aircon compressor. That would have been well over £1,000 to replace. The car has also had two EGR valves replaced during the initial warranty period and still has software glitches so I really am concerned over the long term reliability of the car. I'm not sure whether the Volvo warranty extends past 5 years and 100,000 miles. If not I suspect I will be moving back towards the German makes. Customer service and aftersales are light years ahead of Volvo.
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Dec 14th, 2018, 17:58 | #40 |
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Following my last email to Volvo Customer Relations, they have just responded and advised that they will review my case and see what support the dealer and Volvo UK can offer to help alleviate any costs.
I've also just sent formal letters out to both parties.
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