Problem with car modem - Page 2

Bicax · Nov 19th, 2018, 15:55

I tried the profile trick and it didn't work.

And then yesterday I got in the car and after 10 minutes of driving the internet connection started working again. And this morning it was working fine.

Also, Sensus is now telling me I have updates pending, but then nothing appears on the updates page...

So I think something is clearly wrong with this update.

roundyuk · Nov 19th, 2018, 21:11

The updates alert will be maps, even when the maps you don't have installed get updated you get a prompt - proper annoying!

Give them their due though, I've got another map update I need to download on the laptop!

PaulDrives · Dec 14th, 2018, 13:38

I'm not sure if this is the same issue, but after dealer software update I spent a good while scratching my head to work out why the vehicle modem stopped working. Eventually I went back through settings > communication > car modem to discover that this had been turned off. I assumed that was something the dealer did during the update, or else part of the system reset that they also performed.
Anyway, switched that back on and the setting seems to have stuck.

familymangreg · Dec 14th, 2018, 13:44

Quote:

Originally Posted by PaulDrives

I'm not sure if this is the same issue, but after dealer software update I spent a good while scratching my head to work out why the vehicle modem stopped working. Eventually I went back through settings > communication > car modem to discover that this had been turned off. I assumed that was something the dealer did during the update, or else part of the system reset that they also performed.
Anyway, switched that back on and the setting seems to have stuck.

I *think* this is probably because the switch the cars internet connection to Wifi (which disables the modem option) in order to connect to the garage WiFi for software downloads.

:wq

Neil S · Dec 16th, 2018, 10:55

I now have this problem after the car went in for a service and sensus was updated. The constant new problems that keep appearing with this car are simply tiresome.

SuffolkBoy · Dec 16th, 2018, 12:18

Quote:

Originally Posted by Neil S

I now have this problem after the car went in for a service and sensus was updated. The constant new problems that keep appearing with this car are simply tiresome.

It might be useful to Forum Members to advise what problems you have had and put your model details on your signature.

Neil S · Dec 16th, 2018, 13:07

Quote:

Originally Posted by SuffolkBoy

It might be useful to Forum Members to advise what problems you have had and put your model details on your signature.

Don't know how to edit signature but it's MY17 XC90 T8. SIM has worked fine for 18 months and now doesn't following the latest sensus update by the dealer. I know if I explain the problem to the dealer they'll look at me as if I've asked them to check with NASA for advice. I'm just sick of it. And the engine light is on - again.

simonjedrake · Dec 16th, 2018, 15:44

Quote:

Originally Posted by SuffolkBoy

It might be useful to Forum Members to advise what problems you have had and put your model details on your signature.

100% agree - this would help those of us who are willing to help.

simonjedrake · Dec 16th, 2018, 16:02

Quote:

Originally Posted by PaulDrives

I'm not sure if this is the same issue, but after dealer software update I spent a good while scratching my head to work out why the vehicle modem stopped working. Eventually I went back through settings > communication > car modem to discover that this had been turned off. I assumed that was something the dealer did during the update, or else part of the system reset that they also performed.
Anyway, switched that back on and the setting seems to have stuck.

I also had exactly the same problem last week after my cars 3 month initial check up.
The dealers now connect the car's systems via the built in Wifi rather than the previous method of a cable, but by activating the inbuilt wifi this auto deactivates the car's modem.
Hence unless the dealer has turned the modem back on, you will experience the above problem.
If after you have turned the modem back on it still fails to connect to the outside internet, then check the modem's APN setting which in my case I had to delete/auto reset to get it working again.

Begonia · Dec 18th, 2018, 10:54

Wifey and I very nearly went potty trying to sort this problem out.

We also got quite confused by apparent mentions/requests for things like the 'Volvo on Call' PIN coupled with a similar mentions/requests for a PIN for the non-working SIM card. We couldn't find the latter anywhere in our files.

Our car had been in for its Service and also had a software upgrade. But when it came back, none of the Apps worked and neither did either of our mobile phones' 'Volvo on Call' apps either. Grrr!

In the end, I merely asked BT for a replacement SIM card for the car (these are FOC). It arrived a couple of days later. I then inserted it into the required slot in the SIM holder in the boot.

No PIN was required for the new SIM card. It just started to work OK by itself.

Job done! Sorted! Phew! Genius or wot?

Dec 14th, 2018, 13:38	#13
PaulDrives New Member Last Online: May 11th, 2023 12:31 Join Date: Jun 2018 Location: Northumberland	I'm not sure if this is the same issue, but after dealer software update I spent a good while scratching my head to work out why the vehicle modem stopped working. Eventually I went back through settings > communication > car modem to discover that this had been turned off. I assumed that was something the dealer did during the update, or else part of the system reset that they also performed. Anyway, switched that back on and the setting seems to have stuck. __________________ XC60 (2018) T5, R-Design Pro + Xenium + Intellisafe + B&W in Bursting Blue

Nov 19th, 2018, 15:55	#11
Bicax Junior Member Last Online: Feb 24th, 2022 12:07 Join Date: Jun 2017 Location: Lisbon	I tried the profile trick and it didn't work. And then yesterday I got in the car and after 10 minutes of driving the internet connection started working again. And this morning it was working fine. Also, Sensus is now telling me I have updates pending, but then nothing appears on the updates page... So I think something is clearly wrong with this update.

Nov 19th, 2018, 21:11	#12
roundyuk Senior Member Last Online: May 27th, 2022 10:55 Join Date: Mar 2011 Location: Hampshire	The updates alert will be maps, even when the maps you don't have installed get updated you get a prompt - proper annoying! Give them their due though, I've got another map update I need to download on the laptop!

Dec 16th, 2018, 10:55	#15
Neil S Junior Member Last Online: Jul 22nd, 2019 11:42 Join Date: Mar 2017 Location: Midlands	I now have this problem after the car went in for a service and sensus was updated. The constant new problems that keep appearing with this car are simply tiresome.

Dec 18th, 2018, 10:54	#20
Begonia Member Last Online: Nov 29th, 2020 12:20 Join Date: Feb 2017 Location: Northampton	Wifey and I very nearly went potty trying to sort this problem out. We also got quite confused by apparent mentions/requests for things like the 'Volvo on Call' PIN coupled with a similar mentions/requests for a PIN for the non-working SIM card. We couldn't find the latter anywhere in our files. Our car had been in for its Service and also had a software upgrade. But when it came back, none of the Apps worked and neither did either of our mobile phones' 'Volvo on Call' apps either. Grrr! In the end, I merely asked BT for a replacement SIM card for the car (these are FOC). It arrived a couple of days later. I then inserted it into the required slot in the SIM holder in the boot. No PIN was required for the new SIM card. It just started to work OK by itself. Job done! Sorted! Phew! Genius or wot?

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