Mindbogglingly good service

Oct 12th, 2004, 21:07

A few days ago, I got a phone call from Kingsley Motors in Reading, confirming that I owned an 850 and was I aware of the recall concerning heated seats. My wife took the call, and she wasn't, but she called me straight away, and we have organised them to pick up my T5 in a couple of weeks, investigate and remedy where necessary and deliver it back, at no charge, as long as any faults are in line with the specs for the recall. I couldn't believe this level of service. Fantastic!

So...any others have any experience of Kingsley motors. I am a little distrustful of main dealers, and expect them to come up with a number of things that might need doing in addition. Well, at £76 p/h labour, i think I might find an alternative solution to any problems that may become apparent.

The spooky thing is, my driver side heating stopped working about 10 days ago..... are they psychic?

Richard Whennell
855 T5 1995
VOC member

cootuk · Oct 12th, 2004, 22:23

AFAIK they just replace a small loom and a few bits under the seat.
Just out of interest, how did they get your name?
When the recall first came out my local dealer was unaware and didn't seem to have any plans to recall cars from their database.

Oct 12th, 2004, 21:07	#1
rawmusic Guest Location:	Mindbogglingly good service A few days ago, I got a phone call from Kingsley Motors in Reading, confirming that I owned an 850 and was I aware of the recall concerning heated seats. My wife took the call, and she wasn't, but she called me straight away, and we have organised them to pick up my T5 in a couple of weeks, investigate and remedy where necessary and deliver it back, at no charge, as long as any faults are in line with the specs for the recall. I couldn't believe this level of service. Fantastic! So...any others have any experience of Kingsley motors. I am a little distrustful of main dealers, and expect them to come up with a number of things that might need doing in addition. Well, at £76 p/h labour, i think I might find an alternative solution to any problems that may become apparent. The spooky thing is, my driver side heating stopped working about 10 days ago..... are they psychic? Richard Whennell 855 T5 1995 VOC member

Oct 12th, 2004, 22:23	#2
cootuk Premier Member Last Online: Apr 22nd, 2013 20:52 Join Date: Dec 2001 Location: bradford	RE: Mindbogglingly good service AFAIK they just replace a small loom and a few bits under the seat. Just out of interest, how did they get your name? When the recall first came out my local dealer was unaware and didn't seem to have any plans to recall cars from their database.

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