Complaint against dealership

Sphinx2000 · Apr 10th, 2019, 12:03

Hi

I need to make a complaint about a dealership. I have tried contacting them directly, but seem to keep getting ignored (even from the manager of the dealership) and now need to escalate.

What would be the best way to escalate? Does any know who is the head of dealships in the UK?

I would contact customer service, but I am worried they will just point me back in the direction of the dealship to sort out.

Be grateful for any information.

Thanks

37 RUBY · Apr 10th, 2019, 12:24

Hello Sphinx2000

Things I have done in the past are:

Research who the MD is of the company. You can usually find this out with a diligent search on the Internet using companies house. Send them a letter and/or an email. Managers often shield their bosses from complaints. Nature of the beast.

Speak with local Trading Standards? If it's something that falls under Trading Standards legislation then you know where to go next if your reasoned appeal to an MD fails.

I don't know what your complaint is. Difficult to do but try to put yourself in the shoes of the dealerships and ask yourself, is the complaint reasonable and should it need addressing?

If you've been loyal to the dealership, e.g. You've been with them for several years with car purchases, servicing ect, then point it out. Often gets overlooked in the heat of the moment.

HTH

Good luck

Harvey1512 · Apr 10th, 2019, 13:41

https://www.volvocars.com/uk/footer/contact-us

Try Volvo UK.

Have you tried contacting them via social media? I don't mean a flat out rant but raising the point to the dealer that you have an issue, who should I talk to to resolve it? You can find now that companies will react quicker and with more fear to social media queries than old school pen and paper.

If they fail to react then you can escalate, carefully, on the same platform. A little nudge on these platforms can really get some movement.

ITSv40 · Apr 10th, 2019, 20:21

I agree with Harvey regarding social media.

My son used to work for an international financial services company that ran numerous call centres - he is an IT systems techie. The company had a dedicated team that solely monitored social media for comments and complaints and acted immediately to any complaints. A complaining customer telephoning or emailing was pretty much ignored.

Sphinx2000 · Apr 11th, 2019, 21:55

Thanks guys - I think I will need to escalate it to Volvo UK and see what happens.

Apr 10th, 2019, 12:03	#1
Sphinx2000 Member Last Online: Apr 11th, 2024 22:54 Join Date: Feb 2019 Location: West Midlands	Complaint against dealership Hi I need to make a complaint about a dealership. I have tried contacting them directly, but seem to keep getting ignored (even from the manager of the dealership) and now need to escalate. What would be the best way to escalate? Does any know who is the head of dealships in the UK? I would contact customer service, but I am worried they will just point me back in the direction of the dealship to sort out. Be grateful for any information. Thanks

Apr 10th, 2019, 13:41	#3
Harvey1512 Premier Member Last Online: Jan 30th, 2021 12:00 Join Date: Aug 2008 Location: Northumberland	https://www.volvocars.com/uk/footer/contact-us Try Volvo UK. Have you tried contacting them via social media? I don't mean a flat out rant but raising the point to the dealer that you have an issue, who should I talk to to resolve it? You can find now that companies will react quicker and with more fear to social media queries than old school pen and paper. If they fail to react then you can escalate, carefully, on the same platform. A little nudge on these platforms can really get some movement. __________________ I used to have an S40, V60 and XC60 so I am allowed here, honest.

Apr 10th, 2019, 20:21	#4
ITSv40 VOC Member Last Online: Today 20:57 Join Date: Mar 2008 Location: Northampton	I agree with Harvey regarding social media. My son used to work for an international financial services company that ran numerous call centres - he is an IT systems techie. The company had a dedicated team that solely monitored social media for comments and complaints and acted immediately to any complaints. A complaining customer telephoning or emailing was pretty much ignored. __________________ 2001 V40 2.0lt Sport lux - Daily Driver. 174k miles. 2003 C70 2.4 GT Convertible - Garage Queen. 65k miles. http://www.neptuno6benagil.com

Apr 10th, 2019, 12:24	#2
37 RUBY Master Member Last Online: Apr 17th, 2024 16:49 Join Date: Jun 2017 Location: Chesterfield	Hello Sphinx2000 Things I have done in the past are: Research who the MD is of the company. You can usually find this out with a diligent search on the Internet using companies house. Send them a letter and/or an email. Managers often shield their bosses from complaints. Nature of the beast. Speak with local Trading Standards? If it's something that falls under Trading Standards legislation then you know where to go next if your reasoned appeal to an MD fails. I don't know what your complaint is. Difficult to do but try to put yourself in the shoes of the dealerships and ask yourself, is the complaint reasonable and should it need addressing? If you've been loyal to the dealership, e.g. You've been with them for several years with car purchases, servicing ect, then point it out. Often gets overlooked in the heat of the moment. HTH Good luck

Apr 11th, 2019, 21:55	#5
Sphinx2000 Member Last Online: Apr 11th, 2024 22:54 Join Date: Feb 2019 Location: West Midlands	Thanks guys - I think I will need to escalate it to Volvo UK and see what happens.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)