Rear passenger door won't open - Page 2

Suncruiser · Dec 14th, 2019, 09:05

Unfortunately mine has just expired... I learned this when I had to replace my charging cable! Ouch!!
But lucky for me the quick switching worked on the door...

Deman77 · Dec 14th, 2019, 20:00

Worked for me too

Deman77 · Jan 3rd, 2020, 15:58

Turns out this is quite wide spread. As my dealer visit was approaching and booking centre passed it to them, they rang me up straight away and asked to postpone as it is almost certainly knackered door locks and they had to order them.
I had a trouble with seatbelt getting stuck today and oncall guy came to fix it told me to stop using the car as unsafe with kids climbing in the back especially as the glass is laminated. So I asked oncall to arrange a replacement and taking that thing to sit at the dealers.
Someone in the office overheard me making arrangements, says I have an xc90 and rear door locks are playing up. I thought it was just cold but now let me fix them as warranty runs out in three weeks.
Mine are permanently out on both sides now. No amount of flicking the the inside lock helps.
Seems like it’s a weakness but only shows up if the car is used with all four doors and obviously that will take a while. Front doors must have more robust hardware as no reports of those going wrong and drivers door must get way more usage.

Murph7355 · Jan 4th, 2020, 15:36

Another in the club. On call on their way out now as both rear doors are out. Have noticed passenger front door doing it intermittently, but had put that down to user error before.

Will be very unhappy if this needs new locks - warranty was up last June..starting 2020 arguing with Volvo is not what I was wanting.

Murph7355 · Jan 4th, 2020, 15:39

PS rear seat belts also retracting very slowly. They grab fine when pulled quickly, but aren't retracting healthily.

And I think our turbo hoses have come adrift again...

Best not be the start of big issues on what has been a decent experience for the last few years...

Murph7355 · Jan 4th, 2020, 23:29

Not something they could fix on the road...going into the dealer on Monday.

Tried a battery reset but no joy. Locks etc all working fine so believes it's something mechanical on the lock, but the assist guy didn't want to start taking the doors apart (fair enough).

Will post back when fixed.

Murph7355 · Jan 7th, 2020, 22:11

New locks required...

Warranty ran out in June. Volvo offering a 40% contribution making it £450 for two locks. Ouch (though not quite as "ouch" as I was expecting).

How many others have had this? And at what age?

Wizzpop · Jan 7th, 2020, 22:43

Quote:

Originally Posted by Murph7355

New locks required...

Warranty ran out in June. Volvo offering a 40% contribution making it £450 for two locks. Ouch (though not quite as "ouch" as I was expecting).

How many others have had this? And at what age?

Definitely ouch, and IMHO an unreasonable offer. I would expect the locks to last very much longer. I am not a legal beaver but this clause in the Sale of Goods Act maybe relevant. What do others think?

For the purposes of this Act, goods are of satisfactory quality if they meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price (if relevant) and all the other relevant circumstances.

Moonlanders · Jan 8th, 2020, 00:53

Quote:

Originally Posted by Wizzpop

Definitely ouch, and IMHO an unreasonable offer. I would expect the locks to last very much longer. I am not a legal beaver but this clause in the Sale of Goods Act maybe relevant. What do others think?

For the purposes of this Act, goods are of satisfactory quality if they meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price (if relevant) and all the other relevant circumstances.

I would certainly be raising the Sale of Goods Act with the dealership. Chances are they are not legal beavers either which means they may either accept it if you sound confident enough, or reject it. Either way nothing lost and you can take advice from Citizen's Advice or Which or some other such place.

Murph7355 · Jan 8th, 2020, 12:25

The dealership, on the face of it, are being great.

I was inclined to go direct to Volvo... Was waiting on a view on whether I was going to be stung on a few other items too before going in piecemeal

Dec 14th, 2019, 20:00	#12
Deman77 Master Member Last Online: Apr 1st, 2022 14:14 Join Date: Jan 2016 Location: Greater London	Worked for me too __________________ XC90 D5 P* MY16 BMW i3

Jan 3rd, 2020, 15:58	#13
Deman77 Master Member Last Online: Apr 1st, 2022 14:14 Join Date: Jan 2016 Location: Greater London	Turns out this is quite wide spread. As my dealer visit was approaching and booking centre passed it to them, they rang me up straight away and asked to postpone as it is almost certainly knackered door locks and they had to order them. I had a trouble with seatbelt getting stuck today and oncall guy came to fix it told me to stop using the car as unsafe with kids climbing in the back especially as the glass is laminated. So I asked oncall to arrange a replacement and taking that thing to sit at the dealers. Someone in the office overheard me making arrangements, says I have an xc90 and rear door locks are playing up. I thought it was just cold but now let me fix them as warranty runs out in three weeks. Mine are permanently out on both sides now. No amount of flicking the the inside lock helps. Seems like it’s a weakness but only shows up if the car is used with all four doors and obviously that will take a while. Front doors must have more robust hardware as no reports of those going wrong and drivers door must get way more usage. __________________ XC90 D5 P* MY16 BMW i3

Dec 14th, 2019, 09:05	#11
Suncruiser New Member Last Online: Aug 29th, 2022 09:41 Join Date: Apr 2014 Location: Ashbourne	Unfortunately mine has just expired... I learned this when I had to replace my charging cable! Ouch!! But lucky for me the quick switching worked on the door...

Jan 4th, 2020, 15:36	#14
Murph7355 Senior Member Last Online: Yesterday 23:30 Join Date: Oct 2011 Location: Wethersfield	Another in the club. On call on their way out now as both rear doors are out. Have noticed passenger front door doing it intermittently, but had put that down to user error before. Will be very unhappy if this needs new locks - warranty was up last June..starting 2020 arguing with Volvo is not what I was wanting.

Jan 4th, 2020, 15:39	#15
Murph7355 Senior Member Last Online: Yesterday 23:30 Join Date: Oct 2011 Location: Wethersfield	PS rear seat belts also retracting very slowly. They grab fine when pulled quickly, but aren't retracting healthily. And I think our turbo hoses have come adrift again... Best not be the start of big issues on what has been a decent experience for the last few years...

Jan 4th, 2020, 23:29	#16
Murph7355 Senior Member Last Online: Yesterday 23:30 Join Date: Oct 2011 Location: Wethersfield	Not something they could fix on the road...going into the dealer on Monday. Tried a battery reset but no joy. Locks etc all working fine so believes it's something mechanical on the lock, but the assist guy didn't want to start taking the doors apart (fair enough). Will post back when fixed.

Jan 7th, 2020, 22:11	#17
Murph7355 Senior Member Last Online: Yesterday 23:30 Join Date: Oct 2011 Location: Wethersfield	New locks required... Warranty ran out in June. Volvo offering a 40% contribution making it £450 for two locks. Ouch (though not quite as "ouch" as I was expecting). How many others have had this? And at what age?

Jan 8th, 2020, 12:25	#20
Murph7355 Senior Member Last Online: Yesterday 23:30 Join Date: Oct 2011 Location: Wethersfield	The dealership, on the face of it, are being great. I was inclined to go direct to Volvo... Was waiting on a view on whether I was going to be stung on a few other items too before going in piecemeal

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