Getting Volvo on call working

[oldairbear]

I purchased a Volvo selekt XC70 MY08 in March after much discussion between Volvo selekt and two dealers the phone module was replaced. I then purchased an extention to VOC via Volvo store as instructed by dealer. On pushing the button in the car the vehicle is not recognised by the system. After doing the dealer/VOC circle on call tried putting in my details manually but they cannot enter an email address, failing that they contacted wireless car in Sweden who confirm the subscription is active but have put it back to the dealer to sort via Volvo customer services. Call today from customer services saying dealer maintains that they have done everything correct. I have found a PDF document for Dealer portal VOC which says customer details including email must be put in via the dealer portal. Then the dealer instigates an in car call with customer so that a password can be set up. I have never done this. I just want a fully working system, does anyone on here know how I can resolve this issue or point me to a dealer that is known to be able to get VOC working either in Yorkshire or Northamptonshire areas. Any help appreciated

[Clan]

Originally Posted by oldairbear

I purchased a Volvo selekt XC70 MY08 in March after much discussion between Volvo selekt and two dealers the phone module was replaced. I then purchased an extention to VOC via Volvo store as instructed by dealer. On pushing the button in the car the vehicle is not recognised by the system. After doing the dealer/VOC circle on call tried putting in my details manually but they cannot enter an email address, failing that they contacted wireless car in Sweden who confirm the subscription is active but have put it back to the dealer to sort via Volvo customer services. Call today from customer services saying dealer maintains that they have done everything correct. I have found a PDF document for Dealer portal VOC which says customer details including email must be put in via the dealer portal. Then the dealer instigates an in car call with customer so that a password can be set up. I have never done this. I just want a fully working system, does anyone on here know how I can resolve this issue or point me to a dealer that is known to be able to get VOC working either in Yorkshire or Northamptonshire areas. Any help appreciated

give the dealer your name address , two different phone numbers , one the home one , and your valid e-mail address you use daily ..
Leave it to them it is their job . if they cant do it they have the volvo help desk to sort it . They should come back with an activation code for you to enter in the car .. what does your message say about it in the dash?

On Call Deactivated or on call service required?

[oldairbear]

Thanks for that, there is no message showing, it used to show on call service read, then after the phone module was changed it showed on call deactivated, at some point during the cycle of dealer/ VOC all messages disappeared, in the menu it shows that the system is activated however on connecting to on call they cannot read any data and they say remote access denied shows on system. There was no information in their system, they tried a manual load but can't put in an email address which the system needs apparently to produce a PIN number, hence the referral back to the dealer again. I have never been asked for an email address by the dealer hence I am wondering if that is where the problem is, but dealer is saying they have done everything they can, so I'm going round in a circle. I will try speaking to the dealer again next week and ask them if they will try entering my information again with an email address, see if that works if not ?

[Clan]

Originally Posted by oldairbear

Thanks for that, there is no message showing, it used to show on call service read, then after the phone module was changed it showed on call deactivated, at some point during the cycle of dealer/ VOC all messages disappeared, in the menu it shows that the system is activated however on connecting to on call they cannot read any data and they say remote access denied shows on system. There was no information in their system, they tried a manual load but can't put in an email address which the system needs apparently to produce a PIN number, hence the referral back to the dealer again. I have never been asked for an email address by the dealer hence I am wondering if that is where the problem is, but dealer is saying they have done everything they can, so I'm going round in a circle. I will try speaking to the dealer again next week and ask them if they will try entering my information again with an email address, see if that works if not ?

they need ALL the information i mentioned above to register it and get your activation code . You might need to de activate it and then activate it again when they give you the code .
On-Call activation has changed recently for newer models , they are probably confused ! But it is their prohblem , let them sort it .