Weather app

[neon]

Originally Posted by Carl Sberglager

Maybe their servers have been hacked or subjected to some form of DoS attack?

Possible I suppose.

Some pretty irate comments on the official Volvo forum.

[familymangreg]

Tried again this evening while car was connected to house WiFi, Weather app gives connection error and Spotify loads, gives 'Welcome to Spotify' message but doesn't get any further. Tried calling Volvo On Call from the car, service operator first suggested he could book me in to my local dealer to get Spotify fixed. I explained again that the issue wasn't just Spotify and that I was aware of a central issue at Volvo that I would like an update on. He didn't know anythimg about the issue but put me on hold while he made further enquiries. I was then advised they didn't have any further information and that I should call Volvo UK customer service for further info. Might try tomorrow, just for entertainment.

Without the power of forums, I think many people might well have had their vehicles into their dealer for this issue by now!

:wq

[tem]

VOC are just agents for Volvo.
They are there is pass on informatio, to the appropriate agencies.
Their technical knowledge, is limited.

Most of my apps were working today.
I do not have the Spotify app, so could not check it out.

tem.

[Lexman8]

I posted a tweet on Volvo UK's Twitter account about the app outage. I got stock response 'Very sorry, blah blah...Contact your dealer or contact Customer Service'. Have a look at their account. It's a good example of failing to engage with your customers. It probably does more harm than good.

I'm going to give CS a ring tomorrow. In fact, why don't we all give them a call; perhaps they'll take notice then.

[familymangreg]

Originally Posted by Lexman8

I posted a tweet on Volvo UK's Twitter account about the app outage. I got stock response 'Very sorry, blah blah...Contact your dealer or contact Customer Service'. Have a look at their account. It's a good example of failing to engage with your customers. It probably does more harm than good.

I'm going to give CS a ring tomorrow. In fact, why don't we all give them a call; perhaps they'll take notice then.

Would encourage everyone to do so. The number I was given for them is: 01628 422 522.

:wq

[familymangreg]

I just called Volvo UK and spoke to a nice young lady called Joe. Joe immediately seemed to be aware of the issue and informed me that Volvo are having ongoing issues with connectivity to the Volvo Cloud. As far as she was aware, 'most of the issues' are now resolved and 'most' users should be able to connect again, and that the issue seems to be worst when the US come online at around 6-7pm BST!!!

I explained that as far as I was aware the issues were present on my car 24 hours a day, at which point we went straight into 'ah, well that may be a different issue then, we'd recommend you contact you dealer to have it looked at'.... hmm, as if they will know any more than we already do.

Joe also informed me early on in the conversation that it is holiday season in Sweden and Volvo only have a skeleton team available to work on the issue!!! If that is true for such a large organisation, then it is completely ridiculous.

:wq

[Lexman8]

I've just spoken to a (pleasant enough) chap at CS. He said he was unaware of the app issue. Suggested I take car to dealer.

I explained this appeared to be a global connectivity issue. He said they (Volvo UK) treat each enquiry/issue on its own and as such cannot offer any information regarding 'my' problem. Everything has to be done via the dealer. Further (and this is hard to believe) Volvo UK appear to have no mechanism for logging and collating issues nor disseminating information.

Basically, I got nowhere.

It also transpired that the home address they had for me was wrong. They had me down as living in a pub. You couldn't make it up... #omnishambles

[familymangreg]

Originally Posted by Lexman8

I've just spoken to a (pleasant enough) chap at CS. He said he was unaware of the app issue. Suggested I take car to dealer.

I explained this appeared to be a global connectivity issue. He said they (Volvo UK) treat each enquiry/issue on its own and as such cannot offer any information regarding 'my' problem. Everything has to be done via the dealer. Further (and this is hard to believe) Volvo UK appear to have no mechanism for logging and collating issues nor disseminating information.

Basically, I got nowhere.

It also transpired that the home address they had for me was wrong. They had me down as living in a pub. You couldn't make it up... #omnishambles

So assuming you called the same team as I did (I used the number I quoted above) and got a completely different story, bonkers!

Still loving my car, but Volvo CS and tech is just a bit laughable at the minute!

:wq

[Lexman8]

Yes, I used the same number. It seems that not only do they not share info with customers, they don't share it with each other.

[familymangreg]

LOL, I don't think its at all connected with my call to Volvo this morning, but I've just received an email from Volvo UK:

---------
Subject: Help Improve Volvo XC90 Quality

Dear <my name>,

Thank you for your purchase of a Volvo XC90. We truly appreciate having you as our customer and your trust in us.

We would like to invite you to participate in an important survey regarding your experience with the vehicle so far. We strive to deliver cars and services that are truly “Designed Around You,” so your feedback will be analysed and used by our engineers to continuously improve the way we develop and build Volvo cars.

You may have already received a survey regarding your dealership experience. This survey is different, and specific to the quality of your Volvo XC90.

-----

Magnus Hellsten
Senior Vice President Quality & Customer Satisfaction
Volvo Car Corporation
------------

Woohoo... let me at it! Trouble is, its online so I have no confidence that it will ever reach anyone at Volvo!!!!!

:wq