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850 / S70 & V70 '96-'99 / C70 '97-'05 General Forum for the 850 and P80-platform 70-series models |
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What would you expect...?Views : 1202 Replies : 13Users Viewing This Thread : |
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Jan 22nd, 2010, 19:22 | #11 | ||
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However, I believe I shouldn't be out of pocket in returning these, they disagree, though, and believe I should fund the cost of returning them. Trading standards disagree with that, and agree with my position. I'm not after blood or anything, I just believe I bought something in good faith, with good reasons for believing that what I was buying were Bosch parts, and I don't believe I should be out of pocket in returning them. I'll say no more about my experience in dealing with them, though, until it's finally resolved. Quote:
Imagine my suprise... |
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Jan 22nd, 2010, 19:36 | #12 | |
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Unfortunately that also means that it is up to you to get the goods back to them so they can give you a refund. So I suspect that following the letter of the law, they are right. That doesn't make it morally right though. I'd just tell them that that you will be writing truthfully about your experience on a popular car forum (don't say 'unless you sort it' cos then you're coercing them). Point out that you accept mistakes are made by all companies, and it is how those mistakes are rectified that counts for a great deal. I'm sure a company would rather someone say "They sold me the wrong stuff but when I spoke to them they were very helpful and rectified the situation immediately", than "They mislead me and then wouldn't cooperate". |
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Jan 22nd, 2010, 19:58 | #13 | |||
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Whether they can remedy the situation after a more formal approach, time will tell. It's not the money, it's simply this - I genuinely thought I was buying Bosch parts, and given how I got to the website, and how what I bought was described, I think that was a reasonable expectation. Now I'm not out for blood, or to sully a company's reputation - so I'll keep quiet, currently, about how I feel they've dealt with matters up to now - I just feel like I'm entitled to be dealt with as my consumer rights say I should - not necessarily them bending over backwards to make me feel happy - but merely as I'm entitled, in a polite, professional, and timely manner, and as I don't feel that's the case, that's why I'm not just letting it slide, and why I spoke to Trading Standards - not to put them in their place - just to put me back in the position before I had the misfortune of buying anything from them. I couldn't possibly comment... least not at the moment ;-) |
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Jan 22nd, 2010, 20:41 | #14 |
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If they supplied the correct goods then the OP would have to pay the return carriage, this hinges on the product description and from the site you could reasonably expect that what you ordered were Bosh parts.
I assume you are using TS at the vendors county to make your complaint. Incidentally the address on the website is the address of the website is registered to. You may have to take this to court unless TS write to them, and copy to you, stating their view that you were mislead. With that letter you may be able to get your credit card company to do a charge back. I would certainly contact them to register a dispute.
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