XC90 T8 - VOC app not showing route journeys

[Chudy85]

Hello all i just got reply for my question when this feature will be available for us. Here is the answer from Volvo customer service

"I can confirm that this used to be a feature in the app.

However, I'm afraid due to an ongoing issue this isn't currently available. Investigations are ongoing however no confirmed fix as yet. "

[Polestar Pete]

Originally Posted by Chudy85

Hello all i just got reply for my question when this feature will be available for us. Here is the answer from Volvo customer service

"I can confirm that this used to be a feature in the app.

However, I'm afraid due to an ongoing issue this isn't currently available. Investigations are ongoing however no confirmed fix as yet. "

That's not the impression I got from speaking with someone at my local dealership. I've yet to get around to booking my car is (since this isn't an especially urgent thing for me and I have work keeping me from wandering into a Volvo dealership).

It is of course possible that this feature is broken and the guy I spoke with didn't know. He did seem to know what he was talking about though.

[Lozzingers]

Hi,
Just gone through this thread. I have a XC90 MY22 T8 bought 2 weeks ago (assume latest software but it does say update available!) and I have the detailed route visible, along with the exact speed/mpg etc at that point on the map.
It could be a tick box option missed during updates - but Volvo UK should be aware and not revert to the standard "we're aware of the issue" response?!

[Director76]

For me, the detailed route ability disappeared on our last MY18.5 between services, which always made me think it was app or server side

Our MY21 has never shown detailed route info

[Director76]

Originally Posted by Polestar Pete

Just spoke with someone from Volvo. The car will need to be booked in to install software that will fix the route planning in the VOC app.

Not sure when I'll find time to get this sorted out (and I'm in no real hurry).

Might get them to install Apple Carplay at the same time, which will help in the navigation side of things.

Did you ever get this sorted? Mine was in today so a I asked about any specific software updates for T8 detailed route mapping…they knew nothing about it.

Said the car has been fully software updated, but it still doesn’t work tonight

[Polestar Pete]

Originally Posted by Director76

Did you ever get this sorted? Mine was in today so a I asked about any specific software updates for T8 detailed route mapping…they knew nothing about it.

Said the car has been fully software updated, but it still doesn’t work tonight

As it happens, my car is going in for a service and I’ve specifically asked for this to be sorted at the same time. As well as installing Apple CarPlay because the Volvo sat nav has been driving me up the wall recently.

I’ll report my findings on the VOC route mapping.

[Polestar Pete]

Ok, so I'm just back from my service.

The guy servicing the car knew about this issue and updated the software on my vehicle to the latest version to resolve it.

The technical journal number for this problem is TJ35451

Software was released in week 11 2021.

Just drove home and the trip information wasn't visible, so I've been advised to turn off trip logging for 24 hours and then turn it back on to see if renegotiating the link to VOC works.

The guy also told me to revert the VOC app to the old layout.

I saw the trip history on his own personal VOC app, so I know it exists and works here in the UK. Shame that it may take until Monday before I see this happening for myself though, but there's firm info that this is not just a dream.

[Polestar Pete]

Ok, it’s working now, and shows the details for trips earlier than today.

Happy days!

[soupytwister]

Fantastic.

Good on your tech for knowing his stuff and to you for getting the service code.

[Chudy85]

I think so it is only working if you have T8. On my D4 there isnt the case