Other XC90 Problem: Female in distress. New XC90 constant faulting

[Mountaintoclimb]

Desperately seeking help.

I bought a New XC90 B5 September 2019.
First main trip 12 days later, first faulted while driving on the motorway “ Car key not found Removed from car “ Immediately rang dealer only to be given the Volvo recovery number. Same fault on the way home.

Forward a year and a half to date 8th May 2021

All intermittent faulting - have many many photos and videos (sent to Volvo U.K and dealership in Leicester. )

Car occasionally doesn’t start! (Happened numerous times now)
Car occasionally doesn’t stop - engine doesn’t cut out when twist the centre knob. (Only happened recently )
Constant faulting message “ Car key not found Removed from car “ this can appear in motion at 70 miles an hour on a motorway or standing at traffic lights - no set pattern, rhyme or reason.
I’ve tried using all three fobs and it still faults regularly.

Centre display panel occasionally doesn’t come on.

Mobile phone connects very very occasionally.

Back air suspension totally collapsed.

Huge expel of air from underneath the car after making a deep humming sounding noise for about 30 seconds before the massive “hiss” .

The faulting seems to be escalating.

Volvo technicians fitted a Data logger. Never received a “straight “ answer to what it read - faulted with it fitted.

The car has been into the main Volvo dealership workshop at least 8 times for “fixing” - all the fobs have been in also three times. I’m sure it would have been more but for covid - keeping and driving the car for up to 3 weeks at anyone time. Putting miles and miles on the clock. Usually bringing it back with an empty tank!

Door handles, Antennas , Modules and the CEM have been replaced ,we are told .

We are also told “there isn’t a problem “ with your car But it continues to fault on a daily basis and continues to not start on occasions.
Tried to “ reject” the car early on which fell on deaf ears - dealership begging to Fix it one more time ......mountains of emails, back and forth to Volvo U.K with photos and videos attached.

It’s been a total nightmare dealing with Volvo U.K - we have taped telephone conversations, where on one occasion, seems Vijay from Volvo U.K admits there is a problem but then proceeds to say to take it to the garage for a 9th time to fix it again - after telling me I am in “ my consumer rights” to have a replacement or a refund after only 3 times for the same problem still occurring after it has been fixed!

Please can anyone out there Help with suggestion with what I do next, I’m petrified It’s not going to start when it’s needed the most.
Thank you in advance.

[XCR]

What does your solicitor advise ?

[Whippy]

Speak to citizens advice first, or, if you have a solicitor speak to them. You've done the right thing in documenting your actions.

[scbamber]

Not a good story to hear but far worse for you to experience.

I think you are in the wrong forum, and likely to get more and useful responses if it is moved to the forum for the newer XC90s like yours.

MODERATORS!! Please move thread for the OP

[Mountaintoclimb]

Thanks - my whole experience so far has been a nightmare. Volvo for life! I’ve never had such appalling customer service from TMS Volvo , Leicester and Volvo U.K - their continuing response is for me to buy Another New Volvo and they would contribute £2000 towards it ! I’m no mechanic but I see a car that doesn’t start quite a big problem !

[Mountaintoclimb]

I’ve used a solicitor for the last year but Volvo have all the replies!
Volvo technicians have changed many parts and it has been back to the dealership many times...When Volvo were asked “ why if you are saying there is no fault , why have you changed many parts?” Volvos answer is......” that was a gesture of goodwill”
They have an answer for everything since day one!

[cheshired5]

As has already been mentioned, if your car was brand new in 2019, you've posted in the wrong section.
The correct section is here.
You never know, someone there may have had a resolution to a similar situation.

[XJSDriver]

This is really shocking and just re-enforces my thoughts on the political elite pushing on with self driving cars and yet manufacturers cannot self diagnose basic functions in a modern car. Hey ho.

[Bonefishblues]

Originally Posted by XJSDriver

This is really shocking and just re-enforces my thoughts on the political elite pushing on with self driving cars and yet manufacturers cannot self diagnose basic functions in a modern car. Hey ho.

That's a very random post if I may say so