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Insurance “approved” bodyshop woes

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Old Mar 20th, 2019, 12:21   #1
Rentagas
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Last Online: Jan 29th, 2024 19:09
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Default Insurance “approved” bodyshop woes

My 2010/11 XC90 Exec is in the body shop for some work following a minor accident.
Given the age I agreed to e-sures approved body shop doing the work rather than Volvo
I’m yet to see the results but so far they say they can’t get a replacement side step (it’s got a scratch) but more drastically have asked if they can spray the mirror covers body colour rather than get a chrome replacement (they say they can’t order a replacement chrome one but I think they just ordered the wrong one). I’ve told them no
I’ve never had work like this done at a non-franchised dealer partly because of warranty issues but I’d add to that the issues of getting work done on a relatively unusual vehicle. Goodness knows what it will look like when I pick it up....
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Old Mar 20th, 2019, 13:41   #2
tonygreen1966
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I had a similar experience here in Edinburgh. My rear bumper was damaged in a rear end crash and also the towbar. The non Volvo body shop replaced the towbar with a different type that didn't fit my caravan and so they had to change it. However they had already cut a hole in the plastic undershield at the rear to allow the different towbar to fit. Also the exhaust banged against the towbar, they took the car away to fix this but it still banged when I got it back (when the exhaust got hot and stretched a bit it touched the towbar bracket - it was ok when cold). I had to fix it myself as I was sick of them taking my car away and being left with a 5 seater car as we are a family of six. The silver lining was they somehow managed to accidentally get the rear parking sensor to work - that was 3 years ago and it's still working!
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Old Mar 20th, 2019, 13:44   #3
SwissXC90
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Quote:
Originally Posted by Rentagas View Post
I’m yet to see the results but so far they say they can’t get a replacement side step (it’s got a scratch) but more drastically have asked if they can spray the mirror covers body colour rather than get a chrome replacement (they say they can’t order a replacement chrome one but I think they just ordered the wrong one). I’ve told them no
the silver "chrome" mirror covers are used on R-Designs and can be got from Volvo or from eBay 2nd hand

Easy to fit, they just clip in
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XC90 R-Design MY2009, Black Sapphire Metallic. HP-Sound, RSE, Nav, Tel, ParkingCam, BLIS, ParkingHeater, RestHeat, Removable Towbar, Summer: CRATUS 20x8 on Pirelli Scorpion Zeros 255/45, Winter: NEPTUNE 17x7 on Continental WinterContact 4x4 235/65.
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Old Mar 20th, 2019, 14:45   #4
Rentagas
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The point is the reason these places are “approved” is that they cut corners and use the cheapest parts they can find (and I accept they do so to bring insurance costs down).
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Old Mar 21st, 2019, 23:19   #5
laundryman
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And the amazing thing is you dont have to use them if you are not happy with them.....Tell your insurance company where you want it repaired.
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