Volvo C30 2.0D "Shark Performance" nightmare!

[yalrafai]

Hi guys I'd like to share my experience of getting my car remapped by shark performance.

Shark remapped my car for £315 and as I was driving it home I noticed that the engine would shudder briefly as I was accelerating. I tried to ignore this at first but things got worse and there was excess smoke coming from my exhaust and staining the back of my car. Additionally, the revs would oscillate as I accelerated and the car was slower than before I remapped it.

Took it back to shark, they told me I had to replace a fuel injector or something, ordered the part for £300 and got it replaced. No change whatsoever.

Took it back to shark again and they took the map off, no change whatsoever.

Taking it to Volvo in December hopefully to get it fixed but the engine light has been on ever since I got it remapped.

Although the guys at shark were nice etc the remap has truly ruined my car, just be careful guys

So to conclude: Oscillating revs, excess smoke, engine light on slower than before, occasionally engine shudders and there is no power whatsoever until I turn the car off and then back on. £615 down the drain so far plus 3 trips to shark (80 miles each way)

I think it's going to be a four figure repair job at Volvo aswell.

P.s I was never offered a refund or anything like that and they kept saying that there's a fault with the car and no problems with the map even though I've had it for 2 years with no problems at all and the first problem arose on my drive home from shark 10 minutes after getting it mapped. Coincidence?

[cheshired5]

Did you get them to drive your perfectly ok car before the remap?
That would seem a sensible precaution to take before letting anyone do significant work on your expensive engine management.

[kenny]

I love first threads from new members slagging off well known companies. doesn't sound like the map is the problem given the car has been put back to standard and the fault is still there.

Look forward to the full story coming out if it does

[iantowil]

Originally Posted by kenny

I love first threads from new members slagging off well known companies. doesn't sound like the map is the problem given the car has been put back to standard and the fault is still there.

Look forward to the full story coming out if it does

Doesn't sound as if they have been great though does it. You'd think they would refund at least, especially after removing the map. Even if it is just to avoid getting bad publicity such as this. And if the map could cause other problems, shouldn't they check the car is in a condition to take it without problems? Personally I think so.

[alfadave11]

you mention management light is on etc ...what are the codes for them to replace an injector at your cost???????

so please list ecu error codes

[yalrafai]

they did give me the option to put the map back on in the future for free but why would I when it's destroyed my car in the first place

[kenny]

Originally Posted by kenny

I love first threads from new members slagging off well known companies. doesn't sound like the map is the problem given the car has been put back to standard and the fault is still there.

Look forward to the full story coming out if it does

Things are becoming clearer now we can see the other side of the story, looking forward the the whole story coming out. So far It's still not looking like the remap was the issue to me.
I have been in a dispute with a garage twice so I know how it feels to have a broken car due to someone else's fault. Both times it was when I bought a car that developed serious faults just after the date of sale and and both times I won a full refund.
The OP will need to prove the map was the cause of the problem without any doubt to be entitled to a refund and the cost of any repairs. So far he hasn't proven this. He has just gone out and joined this forum and in his first post he has given us half a story blaming Shark for damaging his car.
This is not the first time I have seen threads like this and it won't be the las.
The OP would be better getting his car fixed and then getting an independent report if he wants to make a claim against Shark.
He is not doing his claim any good shouting off on here but he is leaving himself open for a claim from Shark over his unproven claims.
No I do not work for Shark but so far I don't think they have done anything wrong.

[yalrafai]

Attached is todays invoice. Engine light still on and it hasn't really changed much but they've told me to drive it over the Christmas period and see how it is. They've said that the next step is a new gearbox, not sure if the car is worth enough for a new gearbox so it may be a write-off.

[s40futureproof]

Originally Posted by yalrafai

Attached is todays invoice. Engine light still on and it hasn't really changed much but they've told me to drive it over the Christmas period and see how it is. They've said that the next step is a new gearbox, not sure if the car is worth enough for a new gearbox so it may be a write-off.

Sounds like Volvo themselves not sure what is wrong with the box. Have they managed to reinstall the ecu and find out why the light is on?

Cheers

[RickT]

Originally Posted by yalrafai

Attached is todays invoice. Engine light still on and it hasn't really changed much but they've told me to drive it over the Christmas period and see how it is. They've said that the next step is a new gearbox, not sure if the car is worth enough for a new gearbox so it may be a write-off.

Volvo look to be guessing at it and charging a lot too for guess work.

I would be expecting they should be doing a road test collating live data, ie injector duty cycle, turbo boost, engine rpm holding onto certain gears, O2 etc to build up a picture creating a mark point to understand at what point do the issues arise.

Once you have a clear picture you can focus on a certain area.

finger in the air guess would be along the lines of contamination of the clutch from say a leaking seal ?