Delivery Delays in UK port

[Mattyfocus]

Thanks Ulrikas, any help or advice would be appreciated.

[CocoPops]

Originally Posted by Mattyfocus

Mmm. Don’t hold your breath, I got my VIN on Wednesday.

You’re right…
Email tonight says:

Dear Lee,

Thank you for your call earlier today.

Unfortunately I've been unable to get any further update on your delivery today, however I will chase this again tomorrow for you.

Great!

[CocoPops]

It gets better...
Just had an email from Volvo customer care saying
"I'm assisting in locating your car, please can you tell me the VIN number and order number"

Surely it should all be on my record now?

Come on VolvoUK, it really shouldn't be this hard to track a car!

[Mattyfocus]

Good news. Mine arrived at the dealer yesterday, and can be collected from tomorrow. Hilarious though, as customer services emails me at 4.30 last night saying it was still in the port and I was looking at mid March.

[CocoPops]

Originally Posted by Mattyfocus

Good news. Mine arrived at the dealer yesterday, and can be collected from tomorrow. Hilarious though, as customer services emails me at 4.30 last night saying it was still in the port and I was looking at mid March.

Great!
So based on your experience, I'm looking at a month delay?

[callmecazza]

Just heard that mine should be at dealers by the end of the week. They’ve got to fit a tow bar so I should get it next week hoorah

[CocoPops]

New email received from Customer Care...

Dear Lee,

Thank you for your email.

We have looked into our systems and liaised with the retailer as well.

Unfortunately, we have no updates as to when your car will be delivered, as this is with the importer.

It is in the UK and Volvo and Fawcett's Garage are very keen for you to receive your car.

We are genuinely sorry that you are still waiting to receive this. Rest assure that Volvo and your dealer are doing everything possible to have this resolved.

Am I the only person that is amazed that no one can actually work out when the car will arrive at the dealer?

[Lexman8]

Originally Posted by CocoPops

New email received from Customer Care...

Am I the only person that is amazed that no one can actually work out when the car will arrive at the dealer?

I’m amazed too. It raises a number of questions.

Who or what is the importer? I’d have thought the importer was Volvo UK or a subsidiary thereof. Or by ‘importer’ do they mean the company directly responsible for shipping and delivery which probably isn’t Volvo or Volvo UK.

Either way, someone (and I’d argue it’s Volvo UK’s responsibility) should know the exact status of the delivery because the alternative is that the current process is unfit for purpose.

[sandys]

This will likely be some silly finance related thing, It will no doubt be released when some one pays the invoice

[CocoPops]

Seems the dealer has had an email saying car is on a transporter and due in next 48hrs...

Fingers Crossed.