Volvo on call not working after software update

volvocamper · Mar 6th, 2019, 19:02

Car went in to dealers yesterday for 1st year service and software updates.
Took a long while for the updates to eventually load. All is good EXCEPT now the VoC app not working. Spoke to Volvo customer services this pm who suggested reinstalling the app which made no difference so tried completely re-setting the VoC but car willl not connect to the app and the app wont connect to the car. Volvo guy suggested car will have to go back to dealer which is not ideal as an hour away.
Have any of you had a similar issue with VoC after a software update and found a solution please before i traipse back to the dealer? 2018 XC90.

Mavi57 · Mar 6th, 2019, 21:56

Quote:

Originally Posted by volvocamper

Car went in to dealers yesterday for 1st year service and software updates.
Took a long while for the updates to eventually load. All is good EXCEPT now the VoC app not working. Spoke to Volvo customer services this pm who suggested reinstalling the app which made no difference so tried completely re-setting the VoC but car willl not connect to the app and the app wont connect to the car. Volvo guy suggested car will have to go back to dealer which is not ideal as an hour away.
Have any of you had a similar issue with VoC after a software update and found a solution please before i traipse back to the dealer? 2018 XC90.

Do you have a Sim-card installed in the trunk?
If so - do remove the Sim and replace it after 10 seconds close your car. See if this helps.
If so - there is a patch for your problem. hey have to rollback the update but only that part concerning the modem.

MtillingVolvo · Mar 7th, 2019, 09:26

The On Call system uses an integral sim, nothing to do with the one you can install in the boot.

Try deleting the App from your phone and reinstalling/setting up the On Call on your phone.

If its still not working give me / your dealer a shout and between us we'll sort it.

LordLucan · Mar 7th, 2019, 09:33

I think what Mavi57 was saying is that if you also have a personal sim installed then there is a bug with the new update (as reported by others) causing VOC to stop working. The answer is to remove the sim until the patch /rollback can be done at the dealers.

volvocamper · Mar 7th, 2019, 10:49

Thank you for the thoughts guys (and really appreciate your offer to help Marc) but it struck me from lack of similar responses that it is not a usual problem following software update and everything else seemed to be working so decided to have another look myself this morning.
Not entirely sure which box I ticked (several had become in-ticked following the software update) but it is all now working as it should.
Dealer said software update took some time and first attempt failed, is this normal? All seems ok now and I can now put it in the garage without handbrake coming on automatically so seems it has latest software now.
Really do love this car and never felt i needed VoC features but they are nice to have.
Thank you again.

James77 · Mar 7th, 2019, 11:09

Quote:

Originally Posted by volvocamper

Thank you for the thoughts guys (and really appreciate your offer to help Marc) but it struck me from lack of similar responses that it is not a usual problem following software update and everything else seemed to be working so decided to have another look myself this morning.
Not entirely sure which box I ticked (several had become in-ticked following the software update) but it is all now working as it should.
Dealer said software update took some time and first attempt failed, is this normal? All seems ok now and I can now put it in the garage without handbrake coming on automatically so seems it has latest software now.
Really do love this car and never felt i needed VoC features but they are nice to have.
Thank you again.

Where were the boxes that became un-ticked, on your phone, buried in the VOC app, or in the car?

KNVXC90 · Mar 7th, 2019, 12:43

My XC90 recently went in for 2nd service, had software updated. I do have my own SIM in the car. I had no issues at all though following the software update. All good.

volvocamper · Mar 7th, 2019, 12:44

Quote:

Originally Posted by James77

Where were the boxes that became un-ticked, on your phone, buried in the VOC app, or in the car?

The boxes were in Sensus in car but cant now say which it was which sparked the VoC into life.
Was strange as most of my personalisation remained intact and other boxes were empty.

dchbrown · Mar 11th, 2019, 10:54

While possibly not related i have noticed that if i have the VOC app installed in the car then VOC appears to stop working. If i leave it uninstalled it works just fine.

There appears to be strange interactions between car, website and phone app if you dont have it setup "just so".

Mar 6th, 2019, 19:02	#1
volvocamper Master Member Last Online: Today 07:01 Join Date: May 2010 Location: Norwich	Volvo on call not working after software update Car went in to dealers yesterday for 1st year service and software updates. Took a long while for the updates to eventually load. All is good EXCEPT now the VoC app not working. Spoke to Volvo customer services this pm who suggested reinstalling the app which made no difference so tried completely re-setting the VoC but car willl not connect to the app and the app wont connect to the car. Volvo guy suggested car will have to go back to dealer which is not ideal as an hour away. Have any of you had a similar issue with VoC after a software update and found a solution please before i traipse back to the dealer? 2018 XC90.

Mar 7th, 2019, 09:26	#3
MtillingVolvo Sales Monkey @Volvo Npton Last Online: Jul 2nd, 2023 08:57 Join Date: Feb 2011 Location: Northampton	The On Call system uses an integral sim, nothing to do with the one you can install in the boot. Try deleting the App from your phone and reinstalling/setting up the On Call on your phone. If its still not working give me / your dealer a shout and between us we'll sort it. __________________ Main Dealer Based in Northampton mtilling@bellsmotorgroup.co.uk

Mar 7th, 2019, 09:33	#4
LordLucan Junior Member Last Online: Sep 23rd, 2019 12:58 Join Date: Oct 2018 Location: Cheshire	I think what Mavi57 was saying is that if you also have a personal sim installed then there is a bug with the new update (as reported by others) causing VOC to stop working. The answer is to remove the sim until the patch /rollback can be done at the dealers. __________________ V90 Momentum, Mussel Blue - Due March 2019

Mar 7th, 2019, 12:43	#7
KNVXC90 Senior Member Last Online: Yesterday 10:53 Join Date: Dec 2016 Location: Chelmsford	My XC90 recently went in for 2nd service, had software updated. I do have my own SIM in the car. I had no issues at all though following the software update. All good. __________________ MY17 XC90 D5 PP P* Inscription, MagicBlue, Amber VentilatedMassage Seats, Birch, Homelink, Winter+HUD, Xenium, 7SeatComfort, Air, 20", Laminated&Tinted, AuxHeater, BLIS, AndroidAuto, B&W, RunningBoards MY21 Kia e-Niro 4+ Prev: MY02 Mazda 6 TS2

Mar 11th, 2019, 10:54	#9
dchbrown Member Last Online: Oct 27th, 2022 21:49 Join Date: Aug 2018 Location: UK	While possibly not related i have noticed that if i have the VOC app installed in the car then VOC appears to stop working. If i leave it uninstalled it works just fine. There appears to be strange interactions between car, website and phone app if you dont have it setup "just so". __________________ MY19 V90 D4 Momentum, Magic Blue, Amber, Xenium Pack, BLIS, Smartphone Integration, Sunglasses Holder, Mud Flaps

Mar 7th, 2019, 10:49	#5
volvocamper Master Member Last Online: Today 07:01 Join Date: May 2010 Location: Norwich	Thank you for the thoughts guys (and really appreciate your offer to help Marc) but it struck me from lack of similar responses that it is not a usual problem following software update and everything else seemed to be working so decided to have another look myself this morning. Not entirely sure which box I ticked (several had become in-ticked following the software update) but it is all now working as it should. Dealer said software update took some time and first attempt failed, is this normal? All seems ok now and I can now put it in the garage without handbrake coming on automatically so seems it has latest software now. Really do love this car and never felt i needed VoC features but they are nice to have. Thank you again.

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