Pilot assist struggling after replacement windscreen

[Torshen]

I love Pilot Assist. I use it all the time, especially on motorways, and personally find it fantastic. I've used it in all weathers, in all lighting, in pretty much every driving condition there is and I've been really impressed by how well it works for me and am very familiar with it.

Yesterday I had the windscreen replaced by Autoglass and these days as part of the service they also recalibrate the cameras and safety systems after doing the glass.

Driving it today on familiar roads (little bit of motorway, some dual carriageway A-roads, some smaller roads) and using Pilot Assist where I normally would I can see it's not behaving the way I'm used to and the way I'd expect. It picked up the lane markings a couple of times but only ever held them for 5 seconds or so then lost them again, and the markings are decent plus these are roads I've driven plenty of times before and know it handles them fine.

Now obviously I need to call Autoglass, explain the situation and give them a chance to put it right but here's how I'm anticipating it'll go (feel free to label me a pessimist)...

• I call them and explain.
• They send the same guy round again.
• He does the same calibration again and hands me back the vehicle.
• I take it out for a test and discover it's still not working correctly.
• I call them back and explain again.
• A cycle then ensures with a number of repetitions, before...
• They start saying things like "well sir these systems are never perfect and it does pick up the lanes sometimes so we believe it's working as well as it should."
  And then I say "no, I'm very familiar with the function and I know it's not as good as it used to be."
  And then they say "well we've done all we can, and it does work, just that it doesn't always recognise lanes but that's what we'd expect."
  And we go round and round like that.

Obviously if I take it to a dealer they're going to charge me and I doubt Autoglass will offer to pay for that so while it's an option it's going to have to be a last resort I guess, as I'll end up shelling out for it.

So before I go into the customer service loop outlined above, does anyone have any advice or tips or whatnot?

[Haldex]

Exactly why I insisted on having the windshield replaced by the dealer..

I assume this was done under insurance? I'd call them and ask for the calibration to be re-done at an authorized volvo dealer..

[Torshen]

Originally Posted by Haldex

I assume this was done under insurance? I'd call them and ask for the calibration to be re-done at an authorized volvo dealer..

Yes it was insurance, and that sounds like a decent plan potentially, cheers.

[anotherv60]

You might want to point out to auto glass that they publically disagreed with Volvo about replacing windscreens (Volvo don’t recommend auto glass replacements) see the spat here:

https://www.fleetnews.co.uk/news/fle...says-autoglass

[Torshen]

Originally Posted by anotherv60

You might want to point out to auto glass that they publically disagreed with Volvo about replacing windscreens (Volvo don’t recommend auto glass replacements) see the spat here:

https://www.fleetnews.co.uk/news/fle...says-autoglass

Hmmm, interesting and disappointing. Really hope this doesn’t mean I have to have it replaced again by Volvo, hope it’s just calibration.

Not least because I have a dashcam and an official dealer is likely to quibble that probably.

[steladamo]

I replaced my windscreen at the dealer and it had a similar behaviour at start. Yet after driving it for a while and engaging the system in different situations it appeared to behave better.

My assumption is that when the recalibrate the system it gets a blanc new set of data and while you drive it on the streets it collects more data to adjust in different situations. Don't know if my logic stands, but the more I use the PA the better it gets, or at least that's how I feel it

[Driver Dave]

Originally Posted by anotherv60

You might want to point out to auto glass that they publically disagreed with Volvo about replacing windscreens (Volvo don’t recommend auto glass replacements) see the spat here:

https://www.fleetnews.co.uk/news/fle...says-autoglass

Interesting, when I needed a replacement windscreen in August 2017, a month after buying my XC90, I asked my local dealer about doing the job because of the newness of the car and the windscreen electronics. They said the didn't do windscreens but I could take it to them and they would get National Windscreens in to do the job.

I decided to go the Autoglass route and had the screen replaced at home. The guy did a great job and though he mentioned having the electronics recalibrated, that would have had to be done by the Dealer at that time. I didn't bother and the systems work just as they had before.

Obviously things have changed in the intervening period - Autoglass doing recallibrations and Volvo dealers maybe doing their own windscreen replacement.

[GreenBrick]

Not enteirely on topic, but I called autoglass to fix a chip in my windscreen and their advert says no need to contact your insurance company, so I didn't.
A few weeks later I got the bill redirected from my insurance company for the repair.
Apparantly my insurance company have to approve it first, so watch out.
It took a lot of phone calls to fix the issue and get them to cough up.

[Torshen]

Originally Posted by steladamo

I replaced my windscreen at the dealer and it had a similar behaviour at start. Yet after driving it for a while and engaging the system in different situations it appeared to behave better.

My assumption is that when the recalibrate the system it gets a blanc new set of data and while you drive it on the streets it collects more data to adjust in different situations. Don't know if my logic stands, but the more I use the PA the better it gets, or at least that's how I feel it

This is ringing true today. I took it out earlier and it was definitely better than yesterday on some of the same roads, so when Autoglass called me to follow up on my issue I told them I was willing to give it a little longer to see how it goes, and asked them to leave my ticket open and contact me again in ten days. Fingers crossed.

[Torshen]

Hmmm... Think I spoke too soon. Did 100+ miles today on familiar roads and it was only finding about 10% of the lane markings it normally follows. The silly thing, though, is that the “Lane Keeping Aid” function works fine and it’s basically the same thing, so it clearly is recognising the white lines for the lane keeping aid, but just not applying them to Pilot Assist.

I’m assuming I couldn’t do a recalibration myself? Guess I need a laptop or something that plugs in to enable diagnostics etc. But if I do end up taking it to Autoglass (because it looks like I’ll have to allow them at least one go before insurance will let me go via dealer) will they let me do the driving part of the calibration myself? I’d much prefer my car was learning from my driving.