Treatment of car while in care of dealer

Daveh1000 · Feb 1st, 2019, 21:47

I have an issue with the way my car was treated while it was in the care of the dealer. I don’t want to go in specific details on here however this is not the first time I have had issues. The first time they resolved the problem, however having been in for a service a separate concern has arisen.

I have written to the dealer and made them aware, however as this is a second time something like this has happened should I write to Volvo UK. It’s not just my car but other customers. We all work hard for our cars and they should be treated with respect.

What are other people’s views ?

Rustymusty · Feb 1st, 2019, 21:51

In what/how has it been mistreated?

Wizzpop · Feb 1st, 2019, 21:52

Assuming they are main dealer, then I would copy Volvo UK when I write. Judging by your post it isn't a trivial concern. Also, if they are part of a large concern then write to head office. After all you are the customer. Without customers the business wouldn't survive.
I guess I am lucky, we have an excellent main dealer here

Philip Fisher · Feb 1st, 2019, 22:39

Without some actual information it is very difficult to advise. What did they actually do that was so bad? Did you not decide to leave and use another dealer after the first occasion?

DangerMUK · Feb 2nd, 2019, 01:30

Sad to hear a Volvo dealership isn't looking after your car!

Where are they based? What did they do?

You should always call mistreatment of your car out, not a good thing at all.

MOzS90 · Feb 2nd, 2019, 06:19

Needs the detail to advise what next. If it’s hapoening to others it might be considered normal even if it’s not.

Please let us know who and what has gone on.

MaDProFF · Feb 2nd, 2019, 09:20

yeah think I would need some more info, really to make a judgment

AB-UK · Feb 2nd, 2019, 10:48

It could be something as simple as it being left out in the snow overnight

Some might call that mis-treatment of their car.

KNVXC90 · Feb 2nd, 2019, 11:23

Or could be the courtesy car wash leaving the car with loads of swirl marks.

DangerMUK · Feb 3rd, 2019, 00:38

That really used to get to me but I've let it go now.

How hard is it to use two different buckets?

Ok clearly haven't let it go.

Feb 1st, 2019, 21:47	#1
Daveh1000 Junior Member Last Online: Apr 6th, 2022 20:55 Join Date: Oct 2017 Location: TBA	Treatment of car while in care of dealer I have an issue with the way my car was treated while it was in the care of the dealer. I don’t want to go in specific details on here however this is not the first time I have had issues. The first time they resolved the problem, however having been in for a service a separate concern has arisen. I have written to the dealer and made them aware, however as this is a second time something like this has happened should I write to Volvo UK. It’s not just my car but other customers. We all work hard for our cars and they should be treated with respect. What are other people’s views ? __________________ XC90 T8 MY18.5

Feb 1st, 2019, 21:51	#2
Rustymusty Member Last Online: Jun 3rd, 2023 17:33 Join Date: Nov 2018 Location: Wrexham	In what/how has it been mistreated? __________________ 2009 Volvo XC60 D5 DRIVe FWD Saville Grey,Bluetooth,Panoramic Sunroof

Feb 1st, 2019, 21:52	#3
Wizzpop Master Member Last Online: Yesterday 19:26 Join Date: Oct 2018 Location: Portsmouth	Assuming they are main dealer, then I would copy Volvo UK when I write. Judging by your post it isn't a trivial concern. Also, if they are part of a large concern then write to head office. After all you are the customer. Without customers the business wouldn't survive. I guess I am lucky, we have an excellent main dealer here __________________ 2019 V60 Momentum Pro T5 Denim Blue, blond interior, electric deployed towbar. 1957 Morgan Plus 4

Feb 1st, 2019, 22:39	#4
Philip Fisher Premier Member Last Online: Today 06:03 Join Date: Dec 2002 Location: Sheffield	Without some actual information it is very difficult to advise. What did they actually do that was so bad? Did you not decide to leave and use another dealer after the first occasion? __________________ Currently:- MY16 XC90 T8 Momentum, Magic Blue 174k miles. MY17 V60 T4 Power Blue. Previously:- 1997 V70 T5 exPolice; 2005 V50 2.0D; 2013 XC70 D5

Feb 2nd, 2019, 06:19	#6
MOzS90 Senior Member Last Online: Feb 7th, 2020 22:15 Join Date: Mar 2018 Location: Utopia	Needs the detail to advise what next. If it’s hapoening to others it might be considered normal even if it’s not. Please let us know who and what has gone on. __________________ https://imgur.com/a/c17X9

Feb 2nd, 2019, 01:30	#5
DangerMUK VOC Member Last Online: Oct 20th, 2020 22:18 Join Date: Jan 2019 Location: London	Sad to hear a Volvo dealership isn't looking after your car! Where are they based? What did they do? You should always call mistreatment of your car out, not a good thing at all.

Feb 2nd, 2019, 09:20	#7
MaDProFF Master Member Last Online: Dec 10th, 2019 17:40 Join Date: May 2018 Location: London	yeah think I would need some more info, really to make a judgment __________________ XC60 T8 R-Design Pro MY19

Feb 2nd, 2019, 10:48	#8
AB-UK Premier Member Last Online: Yesterday 08:26 Join Date: Jul 2007 Location: Nottingham	It could be something as simple as it being left out in the snow overnight Some might call that mis-treatment of their car. Last edited by AB-UK; Feb 2nd, 2019 at 10:51.

Feb 2nd, 2019, 11:23	#9
KNVXC90 Senior Member Last Online: Apr 26th, 2024 10:42 Join Date: Dec 2016 Location: Chelmsford	Or could be the courtesy car wash leaving the car with loads of swirl marks. __________________ MY17 XC90 D5 PP P* Inscription, MagicBlue, Amber VentilatedMassage Seats, Birch, Homelink, Winter+HUD, Xenium, 7SeatComfort, Air, 20", Laminated&Tinted, AuxHeater, BLIS, AndroidAuto, B&W, RunningBoards MY21 Kia e-Niro 4+ Prev: MY02 Mazda 6 TS2

Feb 3rd, 2019, 00:38	#10
DangerMUK VOC Member Last Online: Oct 20th, 2020 22:18 Join Date: Jan 2019 Location: London	That really used to get to me but I've let it go now. How hard is it to use two different buckets? Ok clearly haven't let it go.

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