Car not connecting to internet

edbanger1975 · Apr 27th, 2018, 06:42

For the last 2 days my xc90 hasn't been able to connect to the internet via the built in car modem. I have no 'world' symbol at the top of my sensus and none of my built in apps can connect.
This happened about 18 months ago and I can't remember what i did to fix it..
Any suggestions?..where is the built in modem located.?
Cheers

nu11eaf · Apr 27th, 2018, 09:38

Quote:

Originally Posted by edbanger1975

For the last 2 days my xc90 hasn't been able to connect to the internet via the built in car modem. I have no 'world' symbol at the top of my sensus and none of my built in apps can connect.
This happened about 18 months ago and I can't remember what i did to fix it..
Any suggestions?..where is the built in modem located.?
Cheers

Are you using a data sim in your car or connecting via your phone or home network, the sim holder is under the cargo area floor to the right of the spare wheel. Without a data sim you cant access internet unless you do so via your phone or home network.
Have you checked that the correct settings are ticked in the communications page in Sensus.

yeoman · Apr 27th, 2018, 10:04

Mine is doing the same. It will not connect to any WIFI network and I have tried 3 , but Bluetooth tethering still works.

I have booked an appointment with my dealer.

Bernard F · Apr 27th, 2018, 11:52

Has your data sim expired.

edbanger1975 · Apr 27th, 2018, 12:34

I guess it could be poss the data sim ran out....i brought a pre paid one...lol. i will have a look.. if it is that,then im an idiot..lol
Thanks for your input guys...

edbanger1975 · Apr 29th, 2018, 08:32

Yes....im an idiot. Put in a new data sim and its all sorted.....cheers

F5VLQ · May 1st, 2018, 08:26

Quote:

Originally Posted by yeoman

Mine is doing the same. It will not connect to any WIFI network and I have tried 3 , but Bluetooth tethering still works.

I have booked an appointment with my dealer.

Hi yeoman,

I had the same issue... tried a factory reset of the Sensus but nothing happened... while I was waiting for my appointment with the dealer, I changed the driver profile from mine to “guest” and all was working again with the WiFi. When Incame back to my profile, it was working again too.

When I finally had my appointment with the dealer they could not find any error and said it was all OK...

Try the profiles switching and see if it changes anything...

Gary Rath · Nov 19th, 2018, 01:56

This works for my car as well

Gary Rath · Nov 19th, 2018, 02:03

Quote:

Originally Posted by F5VLQ

Hi yeoman,

I had the same issue... tried a factory reset of the Sensus but nothing happened... while I was waiting for my appointment with the dealer, I changed the driver profile from mine to “guest” and all was working again with the WiFi. When Incame back to my profile, it was working again too.

When I finally had my appointment with the dealer they could not find any error and said it was all OK...

Try the profiles switching and see if it changes anything...

This switching works for my car as well. Thanks

B House · Jan 27th, 2019, 19:14

Hi

I have a similar issue to this but slightly different.

Have had XC90 D5 inscription (65 plate) for couple of months, internet connection via Bluetooth to iPhone was patchy for first couple of weeks but fine for the last month+.

A couple of days ago I paired my key with my profile, but shortly noticed the Speedo dials has changed from my usual theme, saved radio favourites had gone and a few other odd settings had changed. Not quite a factory reset but similar.

Assumed this was the previous owners settings from the key, reset all settings to how I had them and carried on.

I quickly noticed that although the Bluetooth network tether was working with the phone, the globe had a line through it and there was no traffic info/weather/update info available stating no connection to service.

Repaired phone and set Bluetooth internet setting on and of lots of times, parked car by house and connected by Wi-fi, even bought a sim card for the modem. All connect fine but the sensus software is still offline.

Oncall app works fine, even using the car modem as a Wi-fi hotspot back to my phone (in airplane mode) serves up an internet connection, so no issue with the sim card.

Have run a couple of factory resets, repaired phone and Wi-fi networks. All with no success.

Stuck for any more ideas, don’t want to take to a dealer if all they will do is re-flash/upload software and charge me for it. Especially if it doesn’t work.

Thoughts?

Apr 27th, 2018, 06:42	#1
edbanger1975 Junior Member Last Online: Jul 11th, 2019 16:49 Join Date: May 2016 Location: broadstairs	Car not connecting to internet For the last 2 days my xc90 hasn't been able to connect to the internet via the built in car modem. I have no 'world' symbol at the top of my sensus and none of my built in apps can connect. This happened about 18 months ago and I can't remember what i did to fix it.. Any suggestions?..where is the built in modem located.? Cheers __________________ 2017 XC90 D5 Inscription Onyx Black, tinted windows,winter pack,subwoofer

Apr 27th, 2018, 11:52	#4
Bernard F Senior Member Last Online: Jul 14th, 2021 14:57 Join Date: Jul 2014 Location: Brentwood	Has your data sim expired. __________________ XC60 T5 MY18 Inscription Pro, Intellisafe Pro, Xenium, Keyless, Silver, Dark windows, Tempa spare wheel.

Apr 27th, 2018, 12:34	#5
edbanger1975 Junior Member Last Online: Jul 11th, 2019 16:49 Join Date: May 2016 Location: broadstairs	I guess it could be poss the data sim ran out....i brought a pre paid one...lol. i will have a look.. if it is that,then im an idiot..lol Thanks for your input guys... __________________ 2017 XC90 D5 Inscription Onyx Black, tinted windows,winter pack,subwoofer

Apr 29th, 2018, 08:32	#6
edbanger1975 Junior Member Last Online: Jul 11th, 2019 16:49 Join Date: May 2016 Location: broadstairs	Yes....im an idiot. Put in a new data sim and its all sorted.....cheers __________________ 2017 XC90 D5 Inscription Onyx Black, tinted windows,winter pack,subwoofer

Jan 27th, 2019, 19:14	#10
B House New Member Last Online: Feb 23rd, 2019 10:49 Join Date: Jan 2019 Location: Ottershaw	Similar issue Hi I have a similar issue to this but slightly different. Have had XC90 D5 inscription (65 plate) for couple of months, internet connection via Bluetooth to iPhone was patchy for first couple of weeks but fine for the last month+. A couple of days ago I paired my key with my profile, but shortly noticed the Speedo dials has changed from my usual theme, saved radio favourites had gone and a few other odd settings had changed. Not quite a factory reset but similar. Assumed this was the previous owners settings from the key, reset all settings to how I had them and carried on. I quickly noticed that although the Bluetooth network tether was working with the phone, the globe had a line through it and there was no traffic info/weather/update info available stating no connection to service. Repaired phone and set Bluetooth internet setting on and of lots of times, parked car by house and connected by Wi-fi, even bought a sim card for the modem. All connect fine but the sensus software is still offline. Oncall app works fine, even using the car modem as a Wi-fi hotspot back to my phone (in airplane mode) serves up an internet connection, so no issue with the sim card. Have run a couple of factory resets, repaired phone and Wi-fi networks. All with no success. Stuck for any more ideas, don’t want to take to a dealer if all they will do is re-flash/upload software and charge me for it. Especially if it doesn’t work. Thoughts?

Apr 27th, 2018, 10:04	#3
yeoman Master Member Last Online: Nov 1st, 2022 21:04 Join Date: Apr 2006 Location: Humberside	Mine is doing the same. It will not connect to any WIFI network and I have tried 3 , but Bluetooth tethering still works. I have booked an appointment with my dealer.

Nov 19th, 2018, 01:56	#8
Gary Rath New Member Last Online: Nov 19th, 2018 02:05 Join Date: Nov 2018 Location: Ottawa	This works for my car as well

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