Volvo On Call App

[Polestar Pete]

Originally Posted by EssexExile

Home screen on my phone is a black car with the steering wheel on the wrong side, on wife's phone it is a silver car with the steering wheel on the wrong side. On the car details screen on both phones it is correct. At least it's the correct colour for the car before it went in for accident repair, after their first attempt the back end was slightly different. I hope their second attempt is better.

I think it just takes a while for the correct car picture to come through. It was a few weeks for mine. It doesn't interfere with the way the apps works though.

[Guymcc]

Originally Posted by Guymcc

I’ve got issues with trying to get the card to charge, I’ve plugged it in and its blue status light, this is normal as the timer is set on my scheduled charging. But when i turn off the scheduled charging and press save, nothing happens and the light on the car remains blue…. I was trying on the older version of the app and it kept saying ‘technical error’

I basically cant charge the car at any time during the day now! Very frustrating…

Anyone able to help?

Anyone able to help with this… Volvo have still to get back to me…. Still can’t charge my car during the day! Poor service from volvo!

[Saftlad]

Originally Posted by Guymcc

Anyone able to help with this… Volvo have still to get back to me…. Still can’t charge my car during the day! Poor service from volvo!

Sorry, I didn't set any charging schedule for mine, so it's always just worked when I plugged it in.

I think I'd be camping on my local dealer's doorstep if they weren't responding to such a simple request. Even if they don't know the fix, it wouldn't take them 2 minutes to just acknowledge your issue and escalate to the techies

[Charlie70]

Originally Posted by Guymcc

Anyone able to help with this… Volvo have still to get back to me…. Still can’t charge my car during the day! Poor service from volvo!

I've had to turn off the scheduled charging from the car dash and then reset the app to resync it. Then it seems to work as before. BUT I've never changed the charging schedule from the app while the car was plugged in (charging or waiting). The only option from the app was to start the charging.

[Guymcc]

Originally Posted by Charlie70

I've had to turn off the scheduled charging from the car dash and then reset the app to resync it. Then it seems to work as before. BUT I've never changed the charging schedule from the app while the car was plugged in (charging or waiting). The only option from the app was to start the charging.

Ah okay, didn’t know you could see this info on the car dash, I’ll give this a go. It’s pretty poor that I’ve reported the issue to volvo and after ten days I’ve yet to even get an acknowledgment.