New car experience

Mikedaniels · Nov 4th, 2023, 13:31

Very disappointed with the experience of buying a new Volvo. We went to look for a secondhand V90 but the boot wasn’t big enough for our needs. We then settled on a newXC60 and placed the order. We were going to pay cash but The sales guy talked us into finance with 0% and it seamed to make sense. With finance approved we sat and waited. Three weeks ago I got a call from the dealers to say the car had arrived then it all went wrong! I got mixed up in an IT issue at Volvo and my order was cancelled and deposit returned. Don’t worry said the dealer we’ll sort it and I’m still waiting! With no delivery date in sight. Well if it’s not here but Wednesday I’m going to have a look at Audi.

Grahamxc60 · Nov 4th, 2023, 14:43

That's a shame its gone wrong, I got an XC60 T8 Ultimate dark in August, it all went really smooth and a great car. I looked at Audi but glad I went for the Volvo. Hopefully it will get sorted as I don't think you will be disappointed.

deepsix · Nov 4th, 2023, 19:05

No need to go to Audi but I would definitely consider changing dealer.

Fastpatsilents · Nov 4th, 2023, 20:23

Stoneacre?

Mikedaniels · Nov 4th, 2023, 22:11

Quote:

Originally Posted by Fastpatsilents

Stoneacre?

Stoneacre? That’s my problem!

Mikedaniels · Nov 4th, 2023, 22:12

Quote:

Originally Posted by Fastpatsilents

Stoneacre?

Quote:

Originally Posted by deepsix

No need to go to Audi but I would definitely consider changing dealer.

Your a what?

brickman · Nov 5th, 2023, 10:34

Dealers (all brands) have a habit of having 'an IT glitch' where pre-orders, deposits and very good deals are to be concerned.

Had it happen to our family (Audi A6 allroad in about 2008) and others over the years. The 'oh no, we are really sorry, your order has been lost, and we will try very hard to get that deal back again, but we can't guarantee it because your deposit has been returned to you by accident already' is a well oiled lie in the new car sales business.

Most recently happened in 2022 with family buying an EV, been on order for basically a year, car turned up with extra options from mftr (because mftr was simplying production and streamlined the lower spec cars out of the way in favour of the mid and high spec cars only). When we spoke to a few other dealers found out that the mftr was doing this gratis for existing orders. And the dealer we were buying through, thought it was worth an extra £7k, and if we didn't want to pay at least half of the £7k, they'd just sell it to someone else, as during 2022 cars were going over sticker price.

Thankfully we know how to operate a phone, and called a few other dealers to get the low down on the situation and found out arnold clark in their lies.

Car delivered, zero extra cost and removed their arnold clark sticker from the back window in the delivery show room, put it in the bin at the admin desk.

Kugaman1 · Nov 10th, 2023, 16:06

I don't trust any dealer, UK wide.

Yes, some are better than others, but every single one of them will tell you what you want to hear in order to get your business.

Unfortunately you chose Arnold Clark…..probably one of the worst dealer groups out there. Thankfully Volvo Aberdeen are no longer Arnold Clark so I don’t have to deal with their BS every service.

Sadly for my wife, Hyundai Aberdeen are Arnold Clark. Had to take her car there last month for its first service…..as expected, absolutely awful experience. Never again, we would rather drive 100 miles to the nearest NONE Arnold Clark Hyundai dealership next time ….

pilkers · Nov 11th, 2023, 10:44

I bought my v60 brand new in 2019 from strathmore in Perth. The buying experience was excellent from ordering to delivery. They were courteous, their advice was sound and handover was excellent and I was made to feel like I was the most important customer they had ever had. Although they are 120 miles from where I live, I use them because they are an independent and not part of a large chain. I could have bought locally from Arnold Clark, I would not touch them with a barge pole

Since then it has been serviced all 4 times by Strathmore and again an excellent experience. I have touch wood had no problems with the car.

I have no connection with them, other than being a satisfied customer.

Nov 4th, 2023, 13:31	#1
Mikedaniels Mike Last Online: Nov 21st, 2023 10:53 Join Date: Oct 2023 Location: Langley Park	New car experience Very disappointed with the experience of buying a new Volvo. We went to look for a secondhand V90 but the boot wasn’t big enough for our needs. We then settled on a newXC60 and placed the order. We were going to pay cash but The sales guy talked us into finance with 0% and it seamed to make sense. With finance approved we sat and waited. Three weeks ago I got a call from the dealers to say the car had arrived then it all went wrong! I got mixed up in an IT issue at Volvo and my order was cancelled and deposit returned. Don’t worry said the dealer we’ll sort it and I’m still waiting! With no delivery date in sight. Well if it’s not here but Wednesday I’m going to have a look at Audi. Last edited by Mikedaniels; Nov 4th, 2023 at 13:53.

Nov 4th, 2023, 14:43	#2
Grahamxc60 New Member Last Online: Nov 5th, 2023 17:23 Join Date: Aug 2023 Location: Redruth	That's a shame its gone wrong, I got an XC60 T8 Ultimate dark in August, it all went really smooth and a great car. I looked at Audi but glad I went for the Volvo. Hopefully it will get sorted as I don't think you will be disappointed. __________________ Current car: my23 XC60 T8 Ultimate Dark. Denim Blue, black nappa.

Nov 4th, 2023, 19:05	#3
deepsix Senior Member Last Online: Apr 24th, 2024 08:42 Join Date: Sep 2008 Location: Romsey	No need to go to Audi but I would definitely consider changing dealer. __________________ 1973 1800ES 2017 V90 CC D5 power pulse. Polestar and lots of toys. I'm a Hornithologist, I love exotic birds.

Nov 5th, 2023, 10:34	#7
brickman Premier Member Last Online: Nov 14th, 2023 10:40 Join Date: Jul 2013 Location: Glasgow	Dealers (all brands) have a habit of having 'an IT glitch' where pre-orders, deposits and very good deals are to be concerned. Had it happen to our family (Audi A6 allroad in about 2008) and others over the years. The 'oh no, we are really sorry, your order has been lost, and we will try very hard to get that deal back again, but we can't guarantee it because your deposit has been returned to you by accident already' is a well oiled lie in the new car sales business. Most recently happened in 2022 with family buying an EV, been on order for basically a year, car turned up with extra options from mftr (because mftr was simplying production and streamlined the lower spec cars out of the way in favour of the mid and high spec cars only). When we spoke to a few other dealers found out that the mftr was doing this gratis for existing orders. And the dealer we were buying through, thought it was worth an extra £7k, and if we didn't want to pay at least half of the £7k, they'd just sell it to someone else, as during 2022 cars were going over sticker price. Thankfully we know how to operate a phone, and called a few other dealers to get the low down on the situation and found out arnold clark in their lies. Car delivered, zero extra cost and removed their arnold clark sticker from the back window in the delivery show room, put it in the bin at the admin desk. __________________

Nov 11th, 2023, 10:44	#9
pilkers New Member Last Online: Apr 20th, 2024 23:18 Join Date: Aug 2019 Location: Elgin	Perth volvo I bought my v60 brand new in 2019 from strathmore in Perth. The buying experience was excellent from ordering to delivery. They were courteous, their advice was sound and handover was excellent and I was made to feel like I was the most important customer they had ever had. Although they are 120 miles from where I live, I use them because they are an independent and not part of a large chain. I could have bought locally from Arnold Clark, I would not touch them with a barge pole Since then it has been serviced all 4 times by Strathmore and again an excellent experience. I have touch wood had no problems with the car. I have no connection with them, other than being a satisfied customer.

Nov 4th, 2023, 20:23	#4
Fastpatsilents Member Last Online: Jan 26th, 2024 16:41 Join Date: Aug 2021 Location: Oup north	Stoneacre?

Nov 10th, 2023, 16:06	#8
Kugaman1 Member Last Online: Yesterday 17:20 Join Date: Mar 2022 Location: Aberdeen	I don't trust any dealer, UK wide. Yes, some are better than others, but every single one of them will tell you what you want to hear in order to get your business. Unfortunately you chose Arnold Clark…..probably one of the worst dealer groups out there. Thankfully Volvo Aberdeen are no longer Arnold Clark so I don’t have to deal with their BS every service. Sadly for my wife, Hyundai Aberdeen are Arnold Clark. Had to take her car there last month for its first service…..as expected, absolutely awful experience. Never again, we would rather drive 100 miles to the nearest NONE Arnold Clark Hyundai dealership next time ….

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