Connected Safety

[simonjedrake]

Originally Posted by Crockers

Just had my car serviced. Cant see or tell any difference. How can I tell if ive had the software updated.

Try the Dynamic Driving mode - as you have Polestar it will now say something like “Polestar Engineering” instead of Dynamic Mode.
Plus the extra “Connected Safety” icon on the right swiped Senus Display mode.
Plus as you have the T5 engine you should feel/hear a bit more umph when you accelerate away.

[nu11eaf]

Originally Posted by Crockers

Just had my car serviced. Cant see or tell any difference. How can I tell if ive had the software updated.

Look in your Sensus safety features page by swiping left and there will be a connected safety icon, you may have to scroll the page to find it further down, you need to activate it and have a data connection for it to start working,

[Crockers]

Cheers guys - none of these are appearing - so it appears they didn't upgrade the software -- if so I am not impressed.

[Crockers]

Just phoned the service dept guy and he hasn't heard of these updates. said he will look into it and come back to me.

Just pinged off an email to Volvo CS asking them what updates are currently being done at service.

I know it's a trivial point - but without reading of them here - how would I have known ??

[nu11eaf]

Originally Posted by Crockers

Just phoned the service dept guy and he hasn't heard of these updates. said he will look into it and come back to me.

Just pinged off an email to Volvo CS asking them what updates are currently being done at service.

I know it's a trivial point - but without reading of them here - how would I have known ??

That is shocking service and I just can not believe they did not know about these updates, it is part of the normal routine service to update the software, make you wonder what else they did not do, like actually changing the oil and filters, you have no way of telling now. No dipstick to check oil condition. I would use a different Volvo dealer from now on.

[Crockers]

Just had a phone call. They are collecting the car on Tuesday to do the significant upgrade of software which isn’t usually done at service- free of charge.

If it wasn’t sad it would be hilarious.

[nu11eaf]

Originally Posted by Crockers

Just had a phone call. They are collecting the car on Tuesday to do the significant upgrade of software which isn’t usually done at service- free of charge.

If it wasn’t sad it would be hilarious.

The Heinous Scoundrels.

[simonjedrake]

Originally Posted by Crockers

Just had a phone call. They are collecting the car on Tuesday to do the significant upgrade of software which isn’t usually done at service- free of charge.

If it wasn’t sad it would be hilarious.

Crockers. This is not acceptable in any shape or form.
When your Volvo is taken in for its annual service, the dealer ‘should’ connect it upto the central Volvo server in some Swedish cloud when an onscreen report is displayed/printed of any of the cars modules that are in need of an update to the latest version - this list is obviously different on a car by car basis depending upon the car’s spec & date of last check/update.
The technician is then asked to accept/reject the software updates.

Just checked my 1st service Inv from last month that specifically mentions under the section called Operations:
- Service Software updated & tested - all OK.
- This Service includes Free Software Upgrades which may change some functions on your vehicle.

I am appalled that your dealer failed to adhere to Volvo’s our servicing standards, and in your shoes I think a one-to-one with your dealer principal is required to make him aware of your findings, talking it through with the Service Manager will be a waste as it will go no further.

As you stated it’s only by reading these forums that you have realised something was amiss.

[familymangreg]

Originally Posted by Crockers

Just had a phone call. They are collecting the car on Tuesday to do the significant upgrade of software which isn’t usually done at service- free of charge.

If it wasn’t sad it would be hilarious.

Ha, like they are now doing you a favour! Perhaps make them aware of the Volvo Service Promise, free software update with every service. How can someone work in service at a Volvo main dealer and not know this!

I'm sure half the time they don't have enough capacity in the workshop on the service day to have the car sat for 1 hour while it updates, so they just skip it, in the hope the customer won't know any different. And if the customer gets an issue which requires a software fix, they do an update and charge to Volvo or the customer as a separate job.

:wq

[tem]

Originally Posted by Crockers

Just had a phone call. They are collecting the car on Tuesday to do the significant upgrade of software which isn’t usually done at service- free of charge.

If it wasn’t sad it would be hilarious.

I think your dealer needs to be named.

tem.