Volvo On Call Strange Behaviour..

roundyuk · Oct 31st, 2018, 21:23

So this evening I tried to remote start my new V60 at the services for a laugh and it said "failed to start". Thought nothing of it and got in the car, off I went...

But now none of the connected apps are working, they just wont connect? I've tried to connect to a WiFi network also as I thought it might be my bluetooth tethering on the iPhone not working; still no joy.

Tried to login to Volvo on Call through the app (as the website hasn't been working for days) - and that fails too, "we encountered a problem".

I wonder if they screwed something up as I asked them to delete my Volvo service account? I've always had to use a different email address as I had a Volvo ID for the TIS which used my main address an cause no end of issues when i first registered!

Wizzpop · Oct 31st, 2018, 22:20

I have had problems with the website since last week. When I tried to sign in I just got returned to the front page with sign in top right. I tried a different ID nad managed to get in, but that was a couple of days ago. Now neither of them will let me sign in. I cna't even get to the sign in page to enter my ID and password without deleting the cookies that have been put on my PC. Not good.
Going to the dealer tomorrow to set up the On Call app as we didn't have time last week when I collected my new V60 (T5)

roundyuk · Oct 31st, 2018, 22:36

Interesting, exactly the issue I am seeing with the login page....loops back to the landing page and then you can’t even get back to sign in bit...

I spoke to my brother earlier and he said that apparently, sometimes they take it down when working on the back end....but this seems to be a gradual failure...

The problems with the car is the most baffling thing, no online content is working, Spotify nor Google Search and the Weather app...

Used the On Call button to speak to a human and she just said everything was reporting fine! I think the OnCall system is somewhat separate to the Volvo ID though...

Wizzpop · Oct 31st, 2018, 22:47

I have the email address of the Volvo UK CEO. I think an email on this subject is in the offing.

AndyJudge · Nov 1st, 2018, 08:08

My App is all working fine, just used it to flash the lights & sound the horn.

That's via the mobile app rather than logging into the webpage

Oct 31st, 2018, 21:23	#1
roundyuk Senior Member Last Online: May 27th, 2022 10:55 Join Date: Mar 2011 Location: Hampshire	Volvo On Call Strange Behaviour.. So this evening I tried to remote start my new V60 at the services for a laugh and it said "failed to start". Thought nothing of it and got in the car, off I went... But now none of the connected apps are working, they just wont connect? I've tried to connect to a WiFi network also as I thought it might be my bluetooth tethering on the iPhone not working; still no joy. Tried to login to Volvo on Call through the app (as the website hasn't been working for days) - and that fails too, "we encountered a problem". I wonder if they screwed something up as I asked them to delete my Volvo service account? I've always had to use a different email address as I had a Volvo ID for the TIS which used my main address an cause no end of issues when i first registered!

Nov 1st, 2018, 08:08	#5
AndyJudge Premier Member Last Online: Feb 18th, 2024 17:40 Join Date: Feb 2012 Location: Hebburn	My App is all working fine, just used it to flash the lights & sound the horn. That's via the mobile app rather than logging into the webpage __________________ Current 2015 XC60 D5 AWD - Caspian Blue Previous 2012 XC60 D5 AWD - Seashell Metallic Previous 2005 S60 D5 Geartronic - Gunmetal Previous 2001 C70 T5 GT Auto Convertible - Saffron Previous 1999 S40 XS - Silver

Oct 31st, 2018, 22:20	#2
Wizzpop Master Member Last Online: Today 10:54 Join Date: Oct 2018 Location: Portsmouth	I have had problems with the website since last week. When I tried to sign in I just got returned to the front page with sign in top right. I tried a different ID nad managed to get in, but that was a couple of days ago. Now neither of them will let me sign in. I cna't even get to the sign in page to enter my ID and password without deleting the cookies that have been put on my PC. Not good. Going to the dealer tomorrow to set up the On Call app as we didn't have time last week when I collected my new V60 (T5)

Oct 31st, 2018, 22:36	#3
roundyuk Senior Member Last Online: May 27th, 2022 10:55 Join Date: Mar 2011 Location: Hampshire	Interesting, exactly the issue I am seeing with the login page....loops back to the landing page and then you can’t even get back to sign in bit... I spoke to my brother earlier and he said that apparently, sometimes they take it down when working on the back end....but this seems to be a gradual failure... The problems with the car is the most baffling thing, no online content is working, Spotify nor Google Search and the Weather app... Used the On Call button to speak to a human and she just said everything was reporting fine! I think the OnCall system is somewhat separate to the Volvo ID though...

Oct 31st, 2018, 22:47	#4
Wizzpop Master Member Last Online: Today 10:54 Join Date: Oct 2018 Location: Portsmouth	I have the email address of the Volvo UK CEO. I think an email on this subject is in the offing.

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