20'' Cratus wheels break down of coating

GJB · Jun 25th, 2014, 18:01

Has anyone else had a break down of the coating on 20" Cratus wheels as fitted to an XC60,it is on the side of the spokes if so is it in anyones opinion a warranty job?

wimorrison · Jun 25th, 2014, 18:46

I think I have seen somewhere on these fora that Volvo had an issue with some wheels made by a company called Brabus - or something like that - and I also recall that someone got them repaired or replaced under warranty.

Sorry I can be more specific as it is only a recollection, which may not be totally accurate.

tompip · Jun 25th, 2014, 18:55

Hi, I have just noticed this on my wheels too, let me know if you get any joy from the dealer or Volvo, my warranty has just expired and although I have an extended warranty I doubt that covers this sort of thing.
I would also appreciate anyone's input if they have got a result from this defect

Ninja59 · Jun 25th, 2014, 20:22

The one where people had problems was me and mollusk. The wheels were made by Borbet in Germany.

We had one wheel replaced and corrosion appeared almost as bad as the other three. Ideally you need to take the wheels off and view the inside as it could be even worse.

Do not be surprised if they say it is refused if they have any kerbing what so ever. Ideally you need to contact Lloyd Marchant - Head of Customer Relations who sorted ours I would go with replacement wheels as refurbishment via Volvo screwed up three times with us (for the record anyone who does read the Borbet thread in the General Volvo section yes ours did get refurbed but outside of the Volvo network, for which Volvo stumped up for - this is not usually an option for anyone, and yes did it come with a caveat of releasing Volvo from any future obligation on the wheels).

Lloydy76 · Jun 26th, 2014, 21:50

I don't think it's isolated to the 20's, I had my 18" cratus done under warranty too last year.
As mentioned volvo outsourced them to an external refurbisher.

As mentioned by ninja they do everything possible to wriggle out of it. To such an extent they insisted one of the wheels had been refurbed before (due to a v slightly textured finish), despite me texting the original owner in front of the volvo employee who confirmed they hadn't been fettled.
The guy is a fraud investigator so I don't have reason to question his integrity!

I had to cough up £70 due to the standoff, I exasperatedly explained having 3 refurbed only for them to leave one potentially a different shade was petty and daft but they insisted on taking my money. On a £30k+ car. Muppets.

GJB · Jun 26th, 2014, 22:16

Have today been in touch with a dealer who is going to fight my case, the wheels in fact not on the car at present as Ihave a second set of wheels, no kerbing damage and all the corrosion is in the same area and appears to be caused by the wheels not being properly cleaned before the coating was applied.

Ninja59 · Jun 27th, 2014, 06:40

Sounds similar check the manufacturer as it should be on the rear of the spokes.Can I also say that it is not a coating but paint not powercoat.

Jun 25th, 2014, 18:01	#1
GJB Premier Member Last Online: Apr 22nd, 2024 15:54 Join Date: Dec 2004 Location: Cromer Norfolk	20'' Cratus wheels break down of coating Has anyone else had a break down of the coating on 20" Cratus wheels as fitted to an XC60,it is on the side of the spokes if so is it in anyones opinion a warranty job?

Jun 25th, 2014, 18:46	#2
wimorrison Grumpy Old Sod Last Online: Dec 14th, 2021 15:39 Join Date: Jan 2009 Location: Hampshire, nee Scotland	I think I have seen somewhere on these fora that Volvo had an issue with some wheels made by a company called Brabus - or something like that - and I also recall that someone got them repaired or replaced under warranty. Sorry I can be more specific as it is only a recollection, which may not be totally accurate. __________________ Currently XC60 Previously XC60, V70, S40, ...

Jun 25th, 2014, 18:55	#3
tompip Senior Member Last Online: Oct 22nd, 2022 19:00 Join Date: Jan 2013 Location: northumberland	Paint coming off Hi, I have just noticed this on my wheels too, let me know if you get any joy from the dealer or Volvo, my warranty has just expired and although I have an extended warranty I doubt that covers this sort of thing. I would also appreciate anyone's input if they have got a result from this defect __________________ 2011 XC60 Sapphire Black R Design D5 AWD, manual, winter pack, NAV, privacy glass, 18" Ixion wheels.

Jun 25th, 2014, 20:22	#4
Ninja59 Probably Akita's Toyboy.. Last Online: Dec 27th, 2023 22:24 Join Date: Jul 2010 Location: A House.	The one where people had problems was me and mollusk. The wheels were made by Borbet in Germany. We had one wheel replaced and corrosion appeared almost as bad as the other three. Ideally you need to take the wheels off and view the inside as it could be even worse. Do not be surprised if they say it is refused if they have any kerbing what so ever. Ideally you need to contact Lloyd Marchant - Head of Customer Relations who sorted ours I would go with replacement wheels as refurbishment via Volvo screwed up three times with us (for the record anyone who does read the Borbet thread in the General Volvo section yes ours did get refurbed but outside of the Volvo network, for which Volvo stumped up for - this is not usually an option for anyone, and yes did it come with a caveat of releasing Volvo from any future obligation on the wheels). Last edited by Ninja59; Jun 25th, 2014 at 20:39.

Jun 26th, 2014, 21:50	#5
Lloydy76 SUV Tastic Last Online: Nov 21st, 2023 14:58 Join Date: Aug 2013 Location: Manchester	I don't think it's isolated to the 20's, I had my 18" cratus done under warranty too last year. As mentioned volvo outsourced them to an external refurbisher. As mentioned by ninja they do everything possible to wriggle out of it. To such an extent they insisted one of the wheels had been refurbed before (due to a v slightly textured finish), despite me texting the original owner in front of the volvo employee who confirmed they hadn't been fettled. The guy is a fraud investigator so I don't have reason to question his integrity! I had to cough up £70 due to the standoff, I exasperatedly explained having 3 refurbed only for them to leave one potentially a different shade was petty and daft but they insisted on taking my money. On a £30k+ car. Muppets. Last edited by Lloydy76; Jun 26th, 2014 at 22:09.

Jun 26th, 2014, 22:16	#6
GJB Premier Member Last Online: Apr 22nd, 2024 15:54 Join Date: Dec 2004 Location: Cromer Norfolk	Have today been in touch with a dealer who is going to fight my case, the wheels in fact not on the car at present as Ihave a second set of wheels, no kerbing damage and all the corrosion is in the same area and appears to be caused by the wheels not being properly cleaned before the coating was applied.

Jun 27th, 2014, 06:40	#7
Ninja59 Probably Akita's Toyboy.. Last Online: Dec 27th, 2023 22:24 Join Date: Jul 2010 Location: A House.	Sounds similar check the manufacturer as it should be on the rear of the spokes.Can I also say that it is not a coating but paint not powercoat.

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