Non Volvo service

[barrybritcher]

how new is the car in question, 5 to 6 years old right?

no-one is going to care if its FVSH, as long as it's got FSH.

if you arent planning to sell the car, even less of a thign to worry about.

I would want to keep the dealer on side so they perform the servicing without getting bitter

[Rustyfrog]

Originally Posted by Robbie34

Where is Rybrook Volvo in Preston? I wasn't aware that Preston Motor Parks is an offshoot of Rybrook.

Rybrook are the new Volvo dealers in Preston, based at Bluebell Way, Fulwood, Preston, along with several other main dealers. I had my V90 serviced by them just after they opened. Brand new premises and a real friendly team. They even lent me an XC90 T8 for the day!

The old Volvo dealer (Doves, Preston) was located some 3 miles away. I did use them in the past for servicing without a problem. It is they who are part of the Motorpark setup.
Interestingly they do have other branches in the country who are Volvo main dealers.

[stevieR]

Originally Posted by barrybritcher

how new is the car in question, 5 to 6 years old right?

no-one is going to care if its FVSH, as long as it's got FSH.

if you arent planning to sell the car, even less of a thign to worry about.

I would want to keep the dealer on side so they perform the servicing without getting bitter

You don`t get this at all...
I care about FVSH.
I don`t want to sell my car,I prefer to keep it as long as I can.
The dealer you are defending does now not represent Volvo so I would not use him anyway.
I am not bitter at all,I am looking forward to my next email from them so I can plan my next move.

[barrybritcher]

yea I hope it gets resolved, very bizarre

[green van man]

Win or loose the case they would never see my car again.

I work on the principle no one's perfect and we all make mistakes, this was no mistake, this was deception. They would get no second chance.

While you have had an oil change you have not had a service as part of the volvo service is connection to the diagnostics for any updates that may be due your car.
My dealer tells me they never know if a car is updated or if it is what is updated as it is all automatic with the car and sweden talking to each other. The dealer has no input and no know lage of if what or when. So if they try to tell you it is same same tell them to do one.

What about canceling the direct debit and just going elsewhere. Yes you would of broken the agreement but they did so first by not telling you they were no longer volvo dealers.


Paul.

[stevieR]

Originally Posted by green van man

Win or loose the case they would never see my car again.

I work on the principle no one's perfect and we all make mistakes, this was no mistake, this was deception. They would get no second chance.

While you have had an oil change you have not had a service as part of the volvo service is connection to the diagnostics for any updates that may be due your car.
My dealer tells me they never know if a car is updated or if it is what is updated as it is all automatic with the car and sweden talking to each other. The dealer has no input and no know lage of if what or when. So if they try to tell you it is same same tell them to do one.

What about canceling the direct debit and just going elsewhere. Yes you would of broken the agreement but they did so first by not telling you they were no longer volvo dealers.


Paul.

Thanks for your reply,
Things are moving on,service plan with Emach is cancelled and acknowledged,I have no problem with that company at all.I am focussed on Preston Motorparks and they know it.Steve

[e123]

Have you asked doves to pay the £119 to reinstate the Volvo Assistance?

[scbamber]

Perhaps Motorparks might be willing to settle by agreeing to pay whatever the local accredited dealer will charge to put it all right, as they would find that a much more attractive option than having Trading Standards go for their jugular.

Ideally you get them to pay a proper Volvo agent to service it completely again so you get what you really need and want (ie the software upgrade, Volvo Assist and thus peace of mind all round). Having them pay for the software update (even if an agent agreed to do just that) plus a year's AA breakdown is not enough.

My other thought about helping "persuade" them is the Small Claims Court. It is easy, well explained on the website with clear examples of the wording of your letter, and cheap..you get the modest fee back when you win. I have used it three times in my professional life....twice against solicitors firms who had not paid our bills for professional services to them despite polite reminders: both firms paid by return when they got the second and final letter from me by recorded delivery. In those cases I had not even started the Small Claims process, just threatened it, and of course I meant it.

The other one was different. We had done work for the local NHS Health Trust under contract but not been paid. The CEO ignored reminders to pay, and ignored the two letters via the Small Claims procedure. I paid the fee and triggered the procedure itself.

I knew I was winning when the CEO phoned me on the morning I got my copy of the letter with the Court date, the same as he did. He did not mention the summons but pleasantly suggested we meet to discuss things. I replied "Yes, 1000h on 10 Jan in the Court. Goodbye". He was so stupid he had failed to pay up and was automatically summonsed to court. I prepared our evidence carefully and submitted it to the court in advance. He prepared nothing as evidence..nothing. The judge was great. He listened to my verbal evidence and asked a couple of simple questions about my written evidence. The CEO had literally nothing to say. The case was over in 15 minutes. The judge leaned forward, removed his specs and said "Mr X. You clearly understand nothing. In simple terms Dr B has won on every count, you are in the wrong, you have broken the contract, you have lost and you must pay his bill in 5 days plus interest for the 7 months, plus costs. Go away". The debt was just over £11000, and I'd split it into two claims so that each fell within the Small Claims limit per claim.

Moral of this overlong story...don't give in, and accept nothing less than what you had contracted to receive. Most of these debtors pay up before court when they know you mean business.The bonus is enormous satisfaction!

Good luck.

[stevieR]

Originally Posted by e123

Have you asked doves to pay the £119 to reinstate the Volvo Assistance?

No,only just found out today you can actually buy that separately.

[stevieR]

Originally Posted by scbamber

Perhaps Motorparks might be willing to settle by agreeing to pay whatever the local accredited dealer will charge to put it all right, as they would find that a much more attractive option than having Trading Standards go for their jugular.

Ideally you get them to pay a proper Volvo agent to service it completely again so you get what you really need and want (ie the software upgrade, Volvo Assist and thus peace of mind all round). Having them pay for the software update (even if an agent agreed to do just that) plus a year's AA breakdown is not enough.

My other thought about helping "persuade" them is the Small Claims Court. It is easy, well explained on the website with clear examples of the wording of your letter, and cheap..you get the modest fee back when you win. I have used it three times in my professional life....twice against solicitors firms who had not paid our bills for professional services to them despite polite reminders: both firms paid by return when they got the second and final letter from me by recorded delivery. In those cases I had not even started the Small Claims process, just threatened it, and of course I meant it.

The other one was different. We had done work for the local NHS Health Trust under contract but not been paid. The CEO ignored reminders to pay, and ignored the two letters via the Small Claims procedure. I paid the fee and triggered the procedure itself.

I knew I was winning when the CEO phoned me on the morning I got my copy of the letter with the Court date, the same as he did. He did not mention the summons but pleasantly suggested we meet to discuss things. I replied "Yes, 1000h on 10 Jan in the Court. Goodbye". He was so stupid he had failed to pay up and was automatically summonsed to court. I prepared our evidence carefully and submitted it to the court in advance. He prepared nothing as evidence..nothing. The judge was great. He listened to my verbal evidence and asked a couple of simple questions about my written evidence. The CEO had literally nothing to say. The case was over in 15 minutes. The judge leaned forward, removed his specs and said "Mr X. You clearly understand nothing. In simple terms Dr B has won on every count, you are in the wrong, you have broken the contract, you have lost and you must pay his bill in 5 days plus interest for the 7 months, plus costs. Go away". The debt was just over £11000, and I'd split it into two claims so that each fell within the Small Claims limit per claim.

Moral of this overlong story...don't give in, and accept nothing less than what you had contracted to receive. Most of these debtors pay up before court when they know you mean business.The bonus is enormous satisfaction!

Good luck.

Thanks for your reply,good story and encouragement.Where I am now is not an unsimilar route to yours.no emojiis for a cat playing with a mouse.