On Call Deactivated

NMB · Jan 19th, 2021, 10:54

All,

I've decided to reactivate the On Call service on my 08 XC 90 as I think its the right things to do as I'll be keeping her for a long time.

2 issues:

1) VIDA Reports that the Sim has been removed - where do I find the place to insert a new sim?

2) I need a PIN on the On Call app which tells me to call the dealer...

Any help welcomed - I did a search but couldn't find the answers; hence the post now.

Nigel.

NMB · Jan 19th, 2021, 23:28

Ok so I need to insert a new sim - I have looked on VIDA and I see the module but I'm unclear where it is - is it in the roof by the rear view mirror?

gmonag · Jan 20th, 2021, 11:49

On my 05, the SIM goes here:
radio.jpg

Harley Dave · Jan 20th, 2021, 12:20

Mine too - 2012 (push to open)

Cheers

Dave

SwissXC90 · Jan 21st, 2021, 06:52

Quote:

Originally Posted by gmonag

On my 05, the SIM goes here:
Attachment 132829

That is the 2G phone sim. Not the on-call sim

The on-call sim is in the phone module and cannot be easily accessed

NMB · Jan 21st, 2021, 09:51

Can I just install a pay as you go Sim for the On-Call system?

Clan · Jan 21st, 2021, 10:15

Quote:

Originally Posted by NMB

Can I just install a pay as you go Sim for the On-Call system?

no , it is built into the ON Call control unit .

NMB · Jan 21st, 2021, 13:22

Quote:

Originally Posted by Clan

no , it is built into the ON Call control unit .

Ok,

So I have "On-Call Deactivated" on the dashboard and the Oncall service can not connect to my car. I have re-registered the car in my name but there is a communication fault.

How can I reactivate the car - I cant see how to do this in VIDA?

Nigel.

NMB · Jan 21st, 2021, 14:00

Quote:

Originally Posted by NMB

Ok,

So I have "On-Call Deactivated" on the dashboard and the Oncall service can not connect to my car. I have re-registered the car in my name but there is a communication fault.

How can I reactivate the car - I cant see how to do this in VIDA?

Nigel.

On Call have confirmed that my modem in the car has been deactivated - so the question is can i reactivate it from VIDA ?

Clan · Jan 21st, 2021, 14:28

Quote:

Originally Posted by NMB

On Call have confirmed that my modem in the car has been deactivated - so the question is can i reactivate it from VIDA ?

Have you pressed the on call button for 3 seconds to talk with the operator? Your dealer can do all that is required , it needs the previous owner's details removing, and your details adding ..

Jan 19th, 2021, 10:54	#1
NMB Volvo XC90 T6 & XC90 D5 Last Online: Mar 19th, 2024 16:44 Join Date: Jul 2020 Location: Marple	On Call Deactivated All, I've decided to reactivate the On Call service on my 08 XC 90 as I think its the right things to do as I'll be keeping her for a long time. 2 issues: 1) VIDA Reports that the Sim has been removed - where do I find the place to insert a new sim? 2) I need a PIN on the On Call app which tells me to call the dealer... Any help welcomed - I did a search but couldn't find the answers; hence the post now. Nigel.

Jan 20th, 2021, 11:49	#3
gmonag Premier Member Last Online: Jan 15th, 2024 17:24 Join Date: Jun 2010 Location: Bury St Edmunds	On my 05, the SIM goes here: radio.jpg __________________ Greg

Jan 19th, 2021, 23:28	#2
NMB Volvo XC90 T6 & XC90 D5 Last Online: Mar 19th, 2024 16:44 Join Date: Jul 2020 Location: Marple	Ok so I need to insert a new sim - I have looked on VIDA and I see the module but I'm unclear where it is - is it in the roof by the rear view mirror?

Jan 20th, 2021, 12:20	#4
Harley Dave Volvo Driver Last Online: Today 00:09 Join Date: Mar 2016 Location: Basingstoke	Mine too - 2012 (push to open) Cheers Dave

Jan 21st, 2021, 09:51	#6
NMB Volvo XC90 T6 & XC90 D5 Last Online: Mar 19th, 2024 16:44 Join Date: Jul 2020 Location: Marple	Can I just install a pay as you go Sim for the On-Call system?

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