First Problem

[wilbydoughboy]

My XC60 is just over 10 weeks old and has covered 2770 miles without any problems until today when the warning message came up reading SRS Airbag Service Urgent. The handbook reads Drive immediately to a workshop to have the system checked. Volvo recommends that you seek assistance from an authorised Volvo workshop. This puts a stop to me using the car until it has been sorted out by a Volvo dealer. There is nothing the Volvo Assistance can do at the roadside other than recover the car to a Volvo dealer but they are closed today so for me to continue using the car could be putting me and passengers at risk. This may only be a small problem but it is very inconvienient to say the least and something I wouldnt have expected from such a new car. Its a good job I have a bicycle to use. I will keep you all informed.

[schoen02]

Had the same issue this week and my dealer fixed it yesterday in about 10 minutes. He told me that many recent Volvo's have this issue, not only the XC60. When I was there, an S80 driver came in with the same issue.

There's a thread about it as wel:
http://www.volvoforums.org.uk/showthread.php?p=683483

But as far as I know, you can still use the car.

[155mph]

But as far as I know, you can still use the car.

This is a well-documented fault and an inconvenience. Don't know why VCUK do not issue a recall, but I would not personally recommend using the car until you can get it to your dealer for repair.

[shortvehicle]

All I can say my friend is read this carefully...

http://www.volvoforums.org.uk/showthread.php?t=96474

Your 'Dealer' is likely to have just turned off the indication...

That means:

Your airbags are not operating, and your seat restraints are in a dangerous situation which in the wrong circumstances could fail...

The correct solution is a new steering column which can only be replaced by removing the dash panel...

The part alone is about a grand, so if you feel safe...

My friend I repeat... read this carefully:

http://www.volvoforums.org.uk/showthread.php?t=96474

[Vecais]

Originally Posted by shortvehicle

All I can say my friend is read this carefully...

http://www.volvoforums.org.uk/showthread.php?t=96474

Your 'Dealer' is likely to have just turned off the indication...

That means:

Your airbags are not operating, and your seat restraints are in a dangerous situation which in the wrong circumstances could fail...

The correct solution is a new steering column which can only be replaced by removing the dash panel...

The part alone is about a grand, so if you feel safe...

My friend I repeat... read this carefully:

http://www.volvoforums.org.uk/showthread.php?t=96474

It is hard to believe that Volvo or anyone would cynically and fraudulently just turn off the airbag warning light, rather than fix the problem.

Do you have any reference to facts that support your point of view.

[Ian W XC60]

Originally Posted by Vecais

It is hard to believe that Volvo or anyone would cynically and fraudulently just turn off the airbag warning light, rather than fix the problem.

Do you have any reference to facts that support your point of view.

I think he's relying on a link he posted on page 4 of the thread he's linked to:
http://forums.swedespeed.com/showthr...-system-urgent

Shortvehicle never, IIRC, came back to say whether in his particular case the dealer identified his problem as a sensor fault or the problem described in the swedespeed thread.

[shortvehicle]

Originally Posted by Ian W XC60

I think he's relying on a link he posted on page 4 of the thread he's linked to:
http://forums.swedespeed.com/showthr...-system-urgent

Shortvehicle never, IIRC, came back to say whether in his particular case the dealer identified his problem as a sensor fault or the problem described in the swedespeed thread.

Well it took just over three days to fix according to them...What do you think could have taken that time? a replacement bulb?

I am clearly not the only one to suffer this:

http://www.volvoforums.org.uk/showthread.php?p=683483

I am as you suggest very cynical, but I see that Toyota have been back-peddling hard over some of their problems, and I know Volvo have a reputation to live up to, but that does not mean that a vehicle could not be defective or have an inherent problem that could be considered by some as substantially not what is considered acceptable.
If you do your research, you will find incidences of this problem across the world, including the USA and Europe back to models built since 2003. Something must have happened to their design or supply chain at that time that led them to use these systems, and because an approval is given at European or UL levels, it can be used. That does not mean the approval would be withdrawn if a later problem should arise, and a solution proposed.

That fact alone suggests that the problem does not necessarily need to be revised in design or construction, and it may be that this is what I am alluding to.

I have worked with approvals in other items not related to the automotive industry, and found that approvals systems themselves are not faultless.

As I pointed out elsewhere, you cannot be sure whether the annoying indication has been turned off, or whether the problem has definitely been fixed. With a new car, I was surprised to find such faults were there. I have been even more surprised at the things owners just accept.
Volvo's have a reputation for safety as their number one policy. I subscribe to that, but I have learnt that reliability and confidence in what you drive actually do come first. Unless you have the confidence, you will not drive it, and only when you are mobile in it, does the safety card come into play.
After that comes how it looks, what it does for you, and anything else is a bonus...

Stay safe, and stay on their case if you have even the slightest doubt in your mind.

[Absolutevolvo]

What is "this problem" you think link the two cases? The American thread is discussing a fault in the steering column of a 2005 s40 or V50. Here we have a 2010 XC60 probably with an issue with a dodgy wiring to an airbag. Why do you consider there is a link other than a generic vehicle message?

Not saying any fault in a new car is a good thing just commenting that you are probably trying to connect two different things.

[schoen02]

Originally Posted by Ian W XC60

I think he's relying on a link he posted on page 4 of the thread he's linked to:
http://forums.swedespeed.com/showthr...-system-urgent

Shortvehicle never, IIRC, came back to say whether in his particular case the dealer identified his problem as a sensor fault or the problem described in the swedespeed thread.

When I went with my XC60, the dealer showed me the connector that causes the problem and explained what they had to do to fix it (as described by Volvo). He told me that he would also prefer that Volvo (in this case Belgium) would to a recall as this now leads to a lot of questions amongst their customers. He already applies this fix when cars come in for maintenance even if they don't have the warning.

I know that there could be other causes for the SRS warning, but given the fact that I actually saw what they did (and based on my experience with this dealer, it's my 4th Volvo) I have no reason to believe that there was another cause (in my case).

[wilbydoughboy]

For all interested the problem was a connection under the steering wheel. I was told the airbags wouldnt function whilst the warning message was showing so I used Volvo Assistance to collect the car and take it to my nearest dealer. I would have been foolish to have used the car without all the safety features working. The car was ready for me to collect within 24 hours so I was pleased with the overall service provided and I can claim back my cab fare paid for collection.