XC90 not showing any app to download

[gianmini]

Hi Forum,

Gianluca from Dublin here. I have just purchased an October 2020 Volvo XC90 Recharge from the UK and the Sensus infotainment system is not showing apps to download, even though none is installed. The system does not show software updates either and the last check is dated October 2022. The car does update maps weirdly enough and I tried with all Wi-Fi, Bluetooth internet and integrated SIM card.

Anyone experienced this?

Volvo support suggested a factory reset, which I have performed but it did not fix the issue. I booked at a dealer here in Dublin but the earliest date they have is end of April

Finally, the Volvo Cars app is working well with my Volvo ID and is connected to the car correctly.

Thanks a mil!

[piorunz]

Originally Posted by gianmini

Hi Forum,

Gianluca from Dublin here. I have just purchased an October 2020 Volvo XC90 Recharge from the UK and the Sensus infotainment system is not showing apps to download, even though none is installed. The system does not show software updates either and the last check is dated October 2022. The car does update maps weirdly enough and I tried with all Wi-Fi, Bluetooth internet and integrated SIM card.

Anyone experienced this?

Volvo support suggested a factory reset, which I have performed but it did not fix the issue. I booked at a dealer here in Dublin but the earliest date they have is end of April

Finally, the Volvo Cars app is working well with my Volvo ID and is connected to the car correctly.

Thanks a mil!

Hi Gianluca,
Very weird one here, indeed. Does the car recognize that it have internet? Can you connect to car's WiFi HotSpot and confirm that car provide its internet to your phone?
That's to establish if you actually have the connection, recognized by the car.

[gianmini]

Hi,

Thanks for the reply. Yes the car has internet. I was able to download maps for example with the car internet.

The situation is the same with Bluetooth internet via phone, internal SIM card and home Wi-Fi.

I scheduled an appointment to a Volvo dealer but they only have a slot in may

Thanks a mil

[piorunz]

Originally Posted by gianmini

Hi,

Thanks for the reply. Yes the car has internet. I was able to download maps for example with the car internet.

The situation is the same with Bluetooth internet via phone, internal SIM card and home Wi-Fi.

I scheduled an appointment to a Volvo dealer but they only have a slot in may

Thanks a mil

Ok, yeah, indeed there must be something with infotainment operating system. There is not much you can do at this point, you said you already tried resetting the system. 😔 Maybe try to reset again, dig all menus, see if there are more reset options. If not, await dealer to fix.