Leased Vehicle & Volvo On Call

[Berkshirebob]

I phoned the supplier dealer (Mill) and they gave me the PIN over the phone. That all you need isn’t it?

[encroute]

Originally Posted by Berkshirebob

I phoned the supplier dealer (Mill) and they gave me the PIN over the phone. That all you need isn’t it?

Yup.
Marshalls won't provide without Lex's consent.

[Philip Fisher]

Originally Posted by encroute

Paul, thank you for this - good to hear. Can you message me your contact's details, and I can ask them if they know someone inside Lex.

My supplier is in fact Marshalls in Peterbrough.
They are in a bind, as it's Lex's car and they won't (unsurprisingly) proceed without authorisation.

Lex's policy is Luddite in it's approach - reflected by the Q&As which basically asks (Paraphrased)- "What about a system that doesn't risk Lex", and they say "for the uniformity of all customers and their safety/benefit, we won't allow any of these systems."

I've attached it for those that are interested!

PM sent.

[encroute]

Broker Customer Service is investigating.
I mentioned comments here re functioning VOC on Lex vehicles etc etc.

Fingers crossed. I don't want to have to return it - having waited 5 months!

[Chief inspector]

I’m with Lex, full maintenance, PIN set up over the phone on the day of delivery I wont mention the dealer in case it gets them in hot water with Lex.

[pagan8c]

I leased mine through Volvo and VOC set up by the dealer before leaving the garage on collection. Again not LEX so maybe peculiar to them.

[Philip Fisher]

Originally Posted by pagan8c

I leased mine through Volvo and VOC set up by the dealer before leaving the garage on collection. Again not LEX so maybe peculiar to them.

Volvo Car leasing was for years run by Lex with Lex rules. I think it has changed to Santander lately but if your car is over a year old and is from Volvo Car Leasing then it is as good as being from Lex.

[XC90Newbee]

Originally Posted by encroute

So, it appears my Leasing company (Lex/Lloyds) do not allow "connected services" to be in their vehicles.
Therefore they will not authorise the dealer to provide the PIN to register the Volvo On Call, despite that this is now a free service, a standard feature of the MY19 XC60, and has no liability to Lex.

They quote: We have been liaising with each manufacturer to understand their individual connected technology systems and to advise them that Lex Autolease will not be utilising such systems. Feedback so far has been extremely positive with one manufacturer confirming that almost all leasing companies have adopted the same approach (i.e. opting out of such technology in their vehicles) in order for them to manage their customers’ driver experience in line with their contracted responsibilities.

Furthermore, the use of connected services could result in increased costs and reduced flexibility for both Lex Autolease and our customers. At present, we utilise a mixture of franchise, non-franchise and independent garages to carry out maintenance activities. This provides flexibility for our customers and ensures our maintenance maintenance budgets remain as competitive as possible without compromising on service levels. By enabling connected services which direct customers only to franchised dealers, our maintenance costs would increase due to higher labour rates and this additional cost would have to be passed on to customers, something we are keen to avoid.

For note I have no maintenance/recovery programme with Lex.
And I HAVE to use Volvo dealers for any servicing and maintenance according to my contract!

The VOC was a quoted key requirement, and as a standard feature, was expected to be present.
The broker will have know this wasn't going to be possible, despite his protestations to the contrary now, but ultimately my contract is not with him, but Lex.

4 years this resentment is not a fun thought.
I am seriously thinking about siting a breach of contract / Fit for purpose and returning the car.

Thoughts/Ideas/solutions?

I am in a similar situation & its like having half a car without VOC. My car is on order(XC90) through a leasing broker & funded by Lex auto lease. I have asked this on the forum before and it seems like an easy fix if the dealer is ready to help. https://www.volvoforums.org.uk/showthread.php?t=283000

[MtillingVolvo]

HI,

We use Lex (among others), and I have just spoken to their sales support to get clarification on this.

It does sound like they have a blanket response for all manufacturer that no connected car features can be activated. The rationale is apparently do to with Data Protection and the way the car uses the information. They have sent out requests from each manufacturer to request how the information is used, etc, before they change their stance on it.

I'm going to send an email to Volvo UK to get their take on it and how if effects us selling vehicles via Lex and will report back.

Kind Regards

Marc

[Philip Fisher]

Originally Posted by MtillingVolvo

HI,

We use Lex (among others), and I have just spoken to their sales support to get clarification on this.

It does sound like they have a blanket response for all manufacturer that no connected car features can be activated. The rationale is apparently do to with Data Protection and the way the car uses the information. They have sent out requests from each manufacturer to request how the information is used, etc, before they change their stance on it.

I'm going to send an email to Volvo UK to get their take on it and how if effects us selling vehicles via Lex and will report back.

Kind Regards

Marc

Can I just ask. Before you saw this and then asked Lex, had they communicated with you about it? Or would you have just continued to give out PINs without knowing that Lex didnt want you to?