XC90 T5 towable mass - Braked trailer only 750kg? - Page 3

I Feel Old · Jan 12th, 2019, 15:27

My car was a pre registered, so had already been registered by the dealer.

I have emailed the dealer and will advise of the outcome.

bobby2000 · Jan 12th, 2019, 16:56

I've just checked my v5 and both my towing capacities are blank. The most important thing is that it's on the manufacturers vehicle plate.

redbuta · Jan 12th, 2019, 21:07

Sorry guys, I've completely forgotten about this issue.

Too busy at the moment, but a reminder is set in calendar to contact DVLA in late Jan/early Feb.

Just want to know if it's their system, or info provided by dealers, caused this issue.

Will update here.

warwick · Jan 13th, 2019, 20:34

Mine shows 750Kgs for both braked and unbraked, not going to worry about it the plate on the car is what determines the correct weight.

Whyman · Jan 13th, 2019, 22:00

Quote:

Originally Posted by warwick

Mine shows 750Kgs for both braked and unbraked, not going to worry about it the plate on the car is what determines the correct weight.

Exactly.

I Feel Old · Jan 13th, 2019, 22:24

Cars have plates these days?

Bash D Bishop · Jan 18th, 2019, 09:34

Just received my V5C back after switching to my private plate and noticed I have the same issue. Will be phoning the DVLA as I don't want any issues.

Bash D Bishop · Jan 18th, 2019, 14:53

DVLA have advised that I need to contact Volvo as it is them who have made the mistake. They will have to provide proof of the towing capacity and I will need to send it and the V5C back with a covering letter. The DVLA will then update the record.

I've emailed Volvo Customer Service with a copy of the V5C and will wait for their reply.

I Feel Old · Jan 18th, 2019, 17:43

That's interesting BdB, I have had an email from the dealer telling me it is DVLA that get the info from a database and advising me to contact them.

Do you have a name and /or contact No. you can let me have?

Bash D Bishop · Jan 18th, 2019, 19:01

I've had a response from Volvo:-

Quote:

We can confirm that we have passed a copy of your email to our Product Department. Product will be producing a manufacturing letter confirming the correct details for your vehicle. This letter can then be sent to the DVLA along with your incorrect V5C for correction.

So, no real admission of an error on the part of either the dealer or Volvo but a bit of faffing for me to get it resolved.

No specific contacts I Feel Old I'm afraid. I spoke to a random welsh bloke at the DVLA who told me to contact Volvo.

Jan 12th, 2019, 16:56	#22
bobby2000 VOC Member Last Online: Jan 12th, 2024 18:30 Join Date: Oct 2015 Location: Seaford View Photos By: bobby2000	I've just checked my v5 and both my towing capacities are blank. The most important thing is that it's on the manufacturers vehicle plate. __________________ 2018 XC60 T5 Inscription, Polestar, Air Suspension, Pilot assist, Intellisafe Pro, Front Parking Assist, 360 Camera, Denim Blue, Dark Tinted and Laminated glass. Power child locks. Tempa spare. Smart fortwo brabus 451. Remapped to 130bhp.

Jan 12th, 2019, 21:07	#23
redbuta Junior Member Last Online: Oct 29th, 2023 16:01 Join Date: Sep 2018 Location: Tyne and Wear	Sorry guys, I've completely forgotten about this issue. Too busy at the moment, but a reminder is set in calendar to contact DVLA in late Jan/early Feb. Just want to know if it's their system, or info provided by dealers, caused this issue. Will update here. __________________ MY2019 XC90 T5 Momentum Pro, Family pack, Tinted windows, BLIS, Android/Apple

Jan 12th, 2019, 15:27	#21
I Feel Old Senior Member Last Online: Dec 19th, 2021 21:35 Join Date: Dec 2018 Location: Inverness	My car was a pre registered, so had already been registered by the dealer. I have emailed the dealer and will advise of the outcome.

Jan 13th, 2019, 20:34	#24
warwick Junior Member Last Online: May 12th, 2021 19:53 Join Date: Dec 2018 Location: Winchester	Mine shows 750Kgs for both braked and unbraked, not going to worry about it the plate on the car is what determines the correct weight.

Jan 13th, 2019, 22:24	#26
I Feel Old Senior Member Last Online: Dec 19th, 2021 21:35 Join Date: Dec 2018 Location: Inverness	Cars have plates these days?

Jan 18th, 2019, 09:34	#27
Bash D Bishop Volvo Virgin Last Online: Feb 20th, 2023 22:00 Join Date: Jan 2019 Location: Eskbank	Just received my V5C back after switching to my private plate and noticed I have the same issue. Will be phoning the DVLA as I don't want any issues.

Jan 18th, 2019, 14:53	#28
Bash D Bishop Volvo Virgin Last Online: Feb 20th, 2023 22:00 Join Date: Jan 2019 Location: Eskbank	DVLA have advised that I need to contact Volvo as it is them who have made the mistake. They will have to provide proof of the towing capacity and I will need to send it and the V5C back with a covering letter. The DVLA will then update the record. I've emailed Volvo Customer Service with a copy of the V5C and will wait for their reply.

Jan 18th, 2019, 17:43	#29
I Feel Old Senior Member Last Online: Dec 19th, 2021 21:35 Join Date: Dec 2018 Location: Inverness	That's interesting BdB, I have had an email from the dealer telling me it is DVLA that get the info from a database and advising me to contact them. Do you have a name and /or contact No. you can let me have?

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