Volvo On Call: Failed to start preconditioning

Inishowen · Oct 2nd, 2017, 21:34

Hi,

I'm a V90CC owner and am wondering if any members have experienced an issue with the Volvo On Call app and the Parking Climate feature. When I attempt to 'Start' the function from my mobile I receive the message 'Failed to start preconditioning'. Any pointers gratefully received.

Inishowen

Mavi57 · Oct 2nd, 2017, 21:59

Happens also to me. Sometimes I have to try several times to activate it.

Jcbrown · Oct 3rd, 2017, 05:49

Same here - I get the message every time now, and have done for a couple of months.

However, even though I get the message saying it has failed I often get to the car and find it has actually started preconditioning, as the fan is happily blowing away.

I have had no reason to visit my dealer for a few months now, so not done anything about it. But plan to say next time I am there.

SpaceBoy42 · Oct 3rd, 2017, 09:50

Did the same to me this morning. First try didn't work at all, second attempt said it had failed but if you quit the VOC app and go back in, it says it is set up ready to go. Got in the car and it was lovely and warm when I needed to go.

KNVXC90 · Oct 3rd, 2017, 10:47

I used to have to have this problem, where it would take multiple attempts to get pre-conditioning working.

I've then had my car's software updated in June (not specifically to address this problem). Since then, preconditioning has been working properly from the VoC app, at the first attempt.

nickpowell1980 · Dec 11th, 2017, 21:19

I am having exactly the same problem, and with the current weather conditions it is getting very frustrating! I can start the car remotely, but the dreaded "Failed" message comes up every time I try and start preconditioning from the app.

I took it into the dealer today, and they have apparently installed a fix for it but still no joy. Any further advice from you lovely people would be much appreciated!

XC60 D5 R-Design Pro 2018 - Bursting Blue - With All the trimmings. 😀😀

Paul Wildsmith · Dec 11th, 2017, 22:08

sorry no solution, have same problem. Software update 2 weeks ago was supposed to resolve ..

Deman77 · Dec 11th, 2017, 22:54

+1. Mine worked for two weeks after dealer visit when they worked on stopstart. Now it says protecting against low battery. Haven’t had this problem in two years of ownership but I am firmly in your camp now.

Konst · Dec 12th, 2017, 11:51

Same here. And even charging battery overnight I’m getting the same message.

apnicolle · Dec 12th, 2017, 12:12

Mine used to work perfectly....until the dealer updated the software last month.
Now only remote start works, which is fine but I'd rather the preconditioning worked to be honest.

Oct 2nd, 2017, 21:34	#1
Inishowen New Member Last Online: Oct 2nd, 2017 21:36 Join Date: Oct 2017 Location: Twickenham	Volvo On Call: Failed to start preconditioning Hi, I'm a V90CC owner and am wondering if any members have experienced an issue with the Volvo On Call app and the Parking Climate feature. When I attempt to 'Start' the function from my mobile I receive the message 'Failed to start preconditioning'. Any pointers gratefully received. Inishowen

Oct 3rd, 2017, 05:49	#3
Jcbrown Senior Member Last Online: May 18th, 2019 18:53 Join Date: Jan 2017 Location: Leicester	Same here - I get the message every time now, and have done for a couple of months. However, even though I get the message saying it has failed I often get to the car and find it has actually started preconditioning, as the fan is happily blowing away. I have had no reason to visit my dealer for a few months now, so not done anything about it. But plan to say next time I am there. __________________ S90 2017 D4 Inscription Osmium Grey, Winter Plus HUD, Xenium, Plus various options

Oct 3rd, 2017, 09:50	#4
SpaceBoy42 Junior Member Last Online: Jun 20th, 2021 00:38 Join Date: Feb 2017 Location: Hampshire	Did the same to me this morning. First try didn't work at all, second attempt said it had failed but if you quit the VOC app and go back in, it says it is set up ready to go. Got in the car and it was lovely and warm when I needed to go. __________________ MY17 XC90 T8 Inscription, Magic Blue/Blond + Plenty of options. Prev: MY12 XC60 D5 AWD

Oct 3rd, 2017, 10:47	#5
KNVXC90 Senior Member Last Online: Apr 18th, 2024 10:53 Join Date: Dec 2016 Location: Chelmsford	I used to have to have this problem, where it would take multiple attempts to get pre-conditioning working. I've then had my car's software updated in June (not specifically to address this problem). Since then, preconditioning has been working properly from the VoC app, at the first attempt. __________________ MY17 XC90 D5 PP P* Inscription, MagicBlue, Amber VentilatedMassage Seats, Birch, Homelink, Winter+HUD, Xenium, 7SeatComfort, Air, 20", Laminated&Tinted, AuxHeater, BLIS, AndroidAuto, B&W, RunningBoards MY21 Kia e-Niro 4+ Prev: MY02 Mazda 6 TS2

Dec 11th, 2017, 22:08	#7
Paul Wildsmith Register Keeper Last Online: Yesterday 13:53 Join Date: Dec 2001 Location: Bristol	sorry no solution, have same problem. Software update 2 weeks ago was supposed to resolve .. __________________ Paul VOC 90's SPARK

Oct 2nd, 2017, 21:59	#2
Mavi57 Member Last Online: Oct 28th, 2023 21:09 Join Date: Jun 2016 Location: Zonhoven	Happens also to me. Sometimes I have to try several times to activate it.

Dec 11th, 2017, 21:19	#6
nickpowell1980 Nick Powell Last Online: Dec 19th, 2017 19:32 Join Date: Dec 2017 Location: Worthing	I am having exactly the same problem, and with the current weather conditions it is getting very frustrating! I can start the car remotely, but the dreaded "Failed" message comes up every time I try and start preconditioning from the app. I took it into the dealer today, and they have apparently installed a fix for it but still no joy. Any further advice from you lovely people would be much appreciated! XC60 D5 R-Design Pro 2018 - Bursting Blue - With All the trimmings. 😀😀

Dec 11th, 2017, 22:54	#8
Deman77 Master Member Last Online: Apr 1st, 2022 14:14 Join Date: Jan 2016 Location: Greater London	+1. Mine worked for two weeks after dealer visit when they worked on stopstart. Now it says protecting against low battery. Haven’t had this problem in two years of ownership but I am firmly in your camp now. __________________ XC90 D5 P* MY16 BMW i3

Dec 12th, 2017, 11:51	#9
Konst Junior Member Last Online: Oct 19th, 2018 13:46 Join Date: Oct 2016 Location: Geneva	Same here. And even charging battery overnight I’m getting the same message. __________________ MY17 XC90 D5 Inscription 7 seats, Electric silver/charcoal, 21"wheels,Walnut,leather dash,Luxury pack ventilated+massage, 4 zone clim pack,Xenium Pack, VOC+modem, sunroof, Winter pro Pack Auxiliary Fuel Heater+HUD,Business+ pack with B&W +DAB

Dec 12th, 2017, 12:12	#10
apnicolle Senior Member Last Online: Yesterday 23:48 Join Date: Dec 2003 Location: Bexhill-on-Sea	Mine used to work perfectly....until the dealer updated the software last month. Now only remote start works, which is fine but I'd rather the preconditioning worked to be honest. __________________ Current; XC90 B5P Momentum Past; V90 Cross Country D4 2017 Polestar, XC90 D5 ES 2014, C70 T5 SE 2008, S60 2.0T SE2006, V40 1.9D SE 2004, S40 1.8GDI SE 2002

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