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XC40 '18> General Forum for vehicles post 2018 on the Compact Modular Architecture or CMA Platform |
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Free data MY2020Views : 5008 Replies : 20Users Viewing This Thread : |
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Sep 14th, 2019, 10:37 | #1 |
New Member
Last Online: Mar 11th, 2021 15:43
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Location: Bath
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Free data MY2020
Has anybody had trouble trying to create a Vodafone account after setting up the free Sim data card ?
It all seems to work but the Vodafone site won’t accept that you are using the vehicle hotspot? |
Sep 16th, 2019, 11:28 | #2 | |
Sales Monkey @Volvo Npton
Last Online: Jul 2nd, 2023 08:57
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Location: Northampton
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Quote:
https://www.volvoforums.org.uk/showthread.php?t=297482 I've just emailed the Product Manager within Volvo UK to ensure they are aware of the issues and on the case to fix it.... Last edited by MtillingVolvo; Sep 16th, 2019 at 11:33. |
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Sep 16th, 2019, 15:03 | #3 |
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This is the responsibility of the dealer , it should have been activated on your PDI , let them sort it out ...
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Sep 16th, 2019, 15:05 | #4 | |
Sales Monkey @Volvo Npton
Last Online: Jul 2nd, 2023 08:57
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Location: Northampton
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Quote:
The Dealer does indeed install the SIM and ensure the correct settings are set up on the car itself and then the customer has to log into the car WiFi and set up a Vodafone account. The second part of this seems to be the part that is causing the problem at present. Volvo are on the case (apparently have a call with Vodafone today about it) and I'll update this thread once more is known. Kind Regards Marc Last edited by MtillingVolvo; Sep 16th, 2019 at 15:11. |
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Sep 16th, 2019, 15:13 | #5 | |
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Sep 16th, 2019, 15:22 | #6 | |
Sales Monkey @Volvo Npton
Last Online: Jul 2nd, 2023 08:57
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Location: Northampton
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Quote:
The vast majority of our cars are delivered out all over the country and by the time our drivers have gone through the multitude of tech on our vehicles it has been easier to leave the customer with the details and let them set up the account at their leisure. Up until now this has been fine and we've had no issues. At present there is an issue which, as i've mentioned, Volvo are aware of so please give them a chance to get this sorted and I'll report back as and when I hear more. In the meantime, hopefully the world isn't going to come to a standstill because a few people can't set up a FREE data SIM for a few more days..... Update - 16:45 - All I know at present is that Volvo are aware there is an issue and working with Vodafone to have it resolved ASAP, but no timeline at this moment. I'll continue to update as and when I have any further information. Kind Regards Marc Last edited by MtillingVolvo; Sep 16th, 2019 at 16:45. |
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Sep 16th, 2019, 20:26 | #7 |
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Last Online: Mar 11th, 2021 15:43
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Mine seems quite happy without an account. It’s downloaded some map updates and just seems to be getting on with it. :thinking
I’m sure it will all be fine |
Sep 20th, 2019, 12:49 | #8 |
Sales Monkey @Volvo Npton
Last Online: Jul 2nd, 2023 08:57
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Location: Northampton
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Hi,
Bit of feedback. Apparently some of the issues are being caused by the "Safari" browser on Apple Products. If anyone on here is having issues and using Safari please can you try downloading an alternative browser onto your phone, trying again and let me know how you get on. Thanks in advance. Marc |
Sep 21st, 2019, 16:03 | #9 | |
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Sep 23rd, 2019, 08:32 | #10 |
Sales Monkey @Volvo Npton
Last Online: Jul 2nd, 2023 08:57
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Many thanks for the feedback.
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