Volvo Community Forum. The Forums of the Volvo Owners Club

Forum Rules Volvo Owners Club About VOC Volvo Gallery Links Volvo History Volvo Press
Go Back   Volvo Owners Club Forum > "Technical Topics" > S80 '98-'06 / S60 '00-'09 / V70 & XC70 '00-'07 General > ETM Issues

Notices

ETM Issues Discuss issues regarding the problems with ETMs fitted to Volvo cars.

Information
  • VOC Members: There is no login facility using your VOC membership number or the details from page 3 of the club magazine. You need to register in the normal way
  • AOL Customers: Make sure you check the 'Remember me' check box otherwise the AOL system may log you out during the session. This is a known issue with AOL.
  • AOL, Yahoo and Plus.net users. Forum owners such as us are finding that AOL, Yahoo and Plus.net are blocking a lot of email generated from forums. This may mean your registration activation and other emails will not get to you, or they may appear in your spam mailbox

Thread Informations

BBC Watchdog and Volvo ETM failures.

Views : 15273

Replies : 58

Users Viewing This Thread :  

Reply
 
Thread Tools Display Modes
Old Feb 15th, 2006, 14:30   #11
Snowdon
Junior Member
 

Last Online: Nov 9th, 2022 11:55
Join Date: Dec 2005
Location: Wales
Default

To all those affected by ETM issues I sincerely hope that now it has gone on Watchdog the momentum will grow, as it looks as in this case Volvo/Ford aren’t listening to what there customers are saying (SAFETY, UNPREDICTABILITY AND FINANCIAL LOSS THROUGH A MISSCONCEIVED DESIGN) without which they would not exist, just look at the USA market.
Eventually through the determination already shown and revising your strategy Corporations eventually succumb.
I wish you all well and a successful conclusion to this whole mess.
Snowdon is offline   Reply With Quote
Old Feb 15th, 2006, 14:59   #12
nigelt5cd
Junior Member
 

Last Online: Mar 26th, 2018 14:43
Join Date: Dec 2002
Location: leeds
Default

My my200 t5 etm failed I fortunalty had a aftermarket warranty and it was covered and I was fully reimbersed. I no longer have the car but if you have a used car warranty it may be worth checking I had mine with warranty direct best 300 I ever spent got a geartronic bos as well
nigelt5cd is offline   Reply With Quote
Old Feb 15th, 2006, 19:26   #13
iainf1
Guest
 

Location:
Default BBC Watchdog

While waiting for the MoT to be finished yesterday at an independent garage, I was handed a flyer about re-manufactured ETM units, as I had earlier discussed the symptoms with one of the mechanic. My car has been converted to dual fuel and is much more sensitive to fuel problems while running on LPG.

I called the company, who quoted £250 plus courier plus VAT and said the car would be off the road for three days. I then started doing some research on the internet and came across this site, and realised this was not the 'isolated' problem the dealer I had bought the car from had alluded to.

After collecting the car I called Watchdog and left a message and then called Volvo, and also left a message. I didn't realise Watchdog were running the piece and did not see it. However, Volvo called back late this afternoon, said they had been 'inundated' with calls today and that I would get a free software upgrade.

Time will tell whether that solves the probnlem, but at least they have now been forced to concede there is a problem. I was very close to ordering a re-manufactured unit, and am glad I came across this site.
  Reply With Quote
Old Feb 15th, 2006, 19:45   #14
pyaap
Non-T4 T4s RULE!!!!
 
pyaap's Avatar
 

Last Online: Mar 29th, 2017 12:24
Join Date: Nov 2002
Location: Bristol / Bath
Default

Quote:
Originally Posted by nigelt5cd
My my200 t5 etm failed I fortunalty had a aftermarket warranty and it was covered and I was fully reimbersed. I no longer have the car but if you have a used car warranty it may be worth checking I had mine with warranty direct best 300 I ever spent got a geartronic bos as well
I'm glad it worked out well for you. However, when I last had a warranty policy with Warranty Direct, they did not cover "manufacturing defects" which left me hugely out of pocket when my dealer admitted to them that some repairs they did were to correct a known issue. Hence, all those with aftermarket warranties should definitely check this with the respective companies because VCUK might have just done you the additional 'service' of voiding any cover of the ETM with this public admission.

Sadly this whole mess is going to be hugely damaging for Volvo and as much as I'd hate to say it, they thoroughly deserve it for the way they've handled the issue.
__________________


"An Engine Which Runs Lean Lives on Borrowed Time"


http://www.volvoforums.org.uk/showthread.php?t=13998
pyaap is offline   Reply With Quote
Old Feb 15th, 2006, 20:31   #15
After_Shock
Guest
 

Location:
Default

My efforts to defend Volvo and prove an insight into whats happening have obviously been taken far too seriously so I will just be quiet on the matter.

Last edited by After_Shock; Feb 16th, 2006 at 19:15.
  Reply With Quote
Old Feb 15th, 2006, 20:34   #16
After_Shock
Guest
 

Location:
Default

My efforts to defend Volvo and prove an insight into whats happening have obviously been taken far too seriously so I will just be quiet on the matter.

Last edited by After_Shock; Feb 16th, 2006 at 19:15.
  Reply With Quote
Old Feb 16th, 2006, 15:46   #17
jtaw45
Senior Member
 

Last Online: Feb 13th, 2024 11:42
Join Date: Dec 2004
Location: Hull
Default

volvo source the parts so they're responsible for their reliability,if they have problems with a component then they should get onto the manufacturer.We buy our our cars off volvo,not marrelli!
jtaw45 is offline   Reply With Quote
Old Feb 16th, 2006, 16:11   #18
volvo2
Master Member
 

Last Online: Mar 2nd, 2024 18:51
Join Date: Nov 2001
Location: Evesham
Default

After-Shock,

As a consumer, your comments seem very odd. Without wishing to appear paranoid, have you been tasked to make these remarks? I certainly hope not, that would be far too sinister.

I guess it is natural that you feel an affinity towards your employer. Believe it or not, I also feel loyalty to Volvo. I have had good service over the years and have no doubt that the older Volvo models (particularly the 240 and perhaps 740) were superior to their competition. That's assuming one values safety, durability and reliability above handling and high speed performance. Though as I and others have said, the ETM problem is real and unsatisfactory and not what one would expect from a quality brand.

Incidentally, the increased problem in the USA maybe caused by driving conditions causing increased localised wear on the potentiometer track - American roads are straight and very long.

Melvyn Smith
PS Incidentally, why is there a tendency on these forums to hide behind pseudonyms? At best this seems somewhat impersonal.
volvo2 is offline   Reply With Quote
Old Feb 16th, 2006, 19:02   #19
PunkDebutante
Guest
 

Location:
Default

Quote:
Originally Posted by After_Shock
Punkdebutane where does your dad own the dealerships?

Funny really as the people in the know at our place have confirmed that the parts are different with the US cars, hence why they have had a MUCH HIGHER failure rate than in the U.K. With regards to spouting off about stuff I dont know about im only passing on what ive been told from people in our dealership and also people at Volvo U.K so dont have a go at me because you think you know better.

The ETM is not guaranteed to fail even in the US and no offence Volvo does take safety very seriously so the last thing they would do is source a part that is going to cause cars to fail and ultimately cost them millions in replacement parts. Why have you paid £800 out of your own pocket to have the part replaced if your dad owns 28 dealerships, very easy to get a part fitted for free if your in the position you claim, but of course you would know about the two points about if your dad owns 28 dealerships.
My father owns the dealerships all across the US and is one of Volvo's largest dealers in the world. And you would be mistaken about the part not having an almost 100% (94% to be exact before 100,000 miles) failure rate. The Volvo documents in federal court in the United States (which Volvo lost the fight to have made hidden) prove this. See, this is one time you should not have been speaking when you truly didn't know what you are talking about.

Also, Aftershock, did you know that it is against Volvo corporate employment policy to speak on forums like this even when it is to help? Volvo Cars UK verified this for me today and have been reading your posts and will be making contact with the site owner to obtain your information because by law (and yes I am a solicitor) when you are employed by a corporation and make these somments you are speaking for the entire company by proxy and Volvo Group could be held legally liable for the comments you make as an employee. Trust me, if the BBC could get my information to contact me over this Volvo can certainly get yours. And I do know for a fact that Volvo Customer Care UK and their management team are watching this forum because they can repeat back to me word for word what I am writing.

And just so you know, the ETM part by the manufacturer is the same in the US as it is here as it is in Australia (where they are also being investigated as this is now a safety issue in both countries). I verified this by having my part number of my failed ETM compared against those in the US and they are all from the same plant.

Last edited by PunkDebutante; Feb 16th, 2006 at 19:04.
  Reply With Quote
Old Feb 16th, 2006, 21:23   #20
kevham
Guest
 

Location:
Default

Quote:
Originally Posted by PunkDebutante
The Volvo documents in federal court in the United States (which Volvo lost the fight to have made hidden) prove this.
Are these documents in the public domain?

Quote:
Originally Posted by PunkDebutante
And I do know for a fact that Volvo Customer Care UK and their management team are watching this forum because they can repeat back to me word for word what I am writing.
This shows the power of web-communities to make corporations sit up and take some notice. If the Watchdog programme brings more people to this forum, the momentum will grow.
[/QUOTE]

On a slightly different topic, there is some interesting research by Cambridge University on the rate of safety related recalls by different manufacturers in the UK over a ten year period. Volvo come out mid-table with a rate of 53% (recalls as a percentage of total registrations) between 1992-2002. Far east manufacturers typically had recall rates below 30% and some (Subaru and Isuzu) had a ZERO percent rate. Several different theories are proposed for why this might be and if you're really interested, you can read the full report at http://www.cbr.cam.ac.uk/pdf/wp295.pdf
  Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 05:44.


Powered by vBulletin
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.