V6 D4 steering failure

Sassenach · Mar 14th, 2019, 21:22

Hi

My wife was driving our 64-reg V6 D4 on Tuesday when the steering wheel started shaking violently from side to side, requiring her to use considerable force to retain control as she brought the car to a safe halt. The RAC towed the car to our local garage, who found that power assistance has been lost and that the steering can be made to oscillate continuously when the wheel is placed in certain positions with the engine running, even when the vehicle is stationary.

You can view a video of this happening here: https://youtu.be/McQrpsGKP0w

Putting aside that fact that it is going to cost us £1,200 to have the steering rack replaced, I am worried about the safety implications of this failure and am extremely glad that my wife wasn't travelling at speed when it happened. I felt it was important that Volvo was made aware of the incident, but when I phoned UK Customer Relations today, they couldn't have cared less. They said they would only be prepared to look at the issue if I had the car towed at my expense to my local Volvo service agent (30 miles away). If I was in their shoes, I would be a little more concerned about what had gone wrong with one of their cars.

I would be really interested to know if anyone else has come across a similar problem, or could advise me how pushy I should be with Volvo to take an interest in the safety implications of the fault.

Mar 14th, 2019, 21:22	#1
Sassenach New Member Last Online: Nov 10th, 2019 09:09 Join Date: Mar 2019 Location: Biggar	V6 D4 steering failure Hi My wife was driving our 64-reg V6 D4 on Tuesday when the steering wheel started shaking violently from side to side, requiring her to use considerable force to retain control as she brought the car to a safe halt. The RAC towed the car to our local garage, who found that power assistance has been lost and that the steering can be made to oscillate continuously when the wheel is placed in certain positions with the engine running, even when the vehicle is stationary. You can view a video of this happening here: https://youtu.be/McQrpsGKP0w Putting aside that fact that it is going to cost us £1,200 to have the steering rack replaced, I am worried about the safety implications of this failure and am extremely glad that my wife wasn't travelling at speed when it happened. I felt it was important that Volvo was made aware of the incident, but when I phoned UK Customer Relations today, they couldn't have cared less. They said they would only be prepared to look at the issue if I had the car towed at my expense to my local Volvo service agent (30 miles away). If I was in their shoes, I would be a little more concerned about what had gone wrong with one of their cars. I would be really interested to know if anyone else has come across a similar problem, or could advise me how pushy I should be with Volvo to take an interest in the safety implications of the fault.

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