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S60 & V60 '11-'18 / XC60 '09-'17 General Forum for the P3-platform 60-series models |
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XC60 Active Bending Headlight FailureViews : 7736 Replies : 46Users Viewing This Thread : |
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Dec 9th, 2018, 08:50 | #21 | |
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The headlight Bi-Xenon bulb works perfectly but just does not bend anymore
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Dec 9th, 2018, 08:54 | #22 | |
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Dec 9th, 2018, 16:08 | #23 |
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Just another shot in the dark ......Is there a fuse or relay maybe per side that serves the head lamp motors that might have blown or suffered water ingress?
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Dec 9th, 2018, 21:39 | #24 |
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I would hope that the Volvo technicians at Lookers checked that 🤔
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Dec 9th, 2018, 22:34 | #25 |
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I had a Bi-Xenon failure during the extended warranty period with my 2009 V50. The problem was water ingress into the unit which caused a bulb failure. It WAS covered by the warranty because the dealer told me it was water leakage due to wear and tear, not (for example) stone chip damage. The warranty bill was around £1100. Unless the t&c have changed, your motor failure should likewise be covered.
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Dec 11th, 2018, 14:42 | #26 |
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Well an engineer has been to visit. Supposedly his comment to the dealers was "I don't know why I am here, headlights are not covered". Waiting for the official word from the warranty company but he advises that the claim will be rejected!
Anyone thinking of getting the Volvo Extended Warranty, please think seriously if you have active bending Bi-xenons. Next step is the ombudsman.
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Dec 11th, 2018, 15:44 | #27 |
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Keep us posted
Have you phoned Volvo Warranties direct yet. When on the call hopefully it's being recorded get them to quote the lines in the policy & then state it's the headlamp assembly that's failed that exclusion is for the bulb, it's a Bi-Xenon anyway so is covered in the policy. If they then refute it state that the ombudsmen will be in contact & you trust the recording of the phone call will be made available.
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Dec 11th, 2018, 15:57 | #28 |
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As said above, get them them to tell you where in the policy it excludes the headlight.
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Dec 11th, 2018, 16:00 | #29 | |
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__________________________ 2014 (MY15) XC60 D4 (VEA) 181 R-Design FWD Manual, Passion Red, Privacy, Winter Pack with ABL, On Call, Tempa, F&R Park Assist & Camera, Sensus with Premium Sound |
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Dec 11th, 2018, 18:15 | #30 |
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I had a failure of the Active Bending Lights on my XC60 MY11 about year ago. Warranty Direct would not cover it though it was a fault with a sensor on the offside rear wheel NOT the Xenon unit. This cost a few hundred pounds to fix. Perhaps that's where your fault lies?
I was disallusioned with WD as this was an electrical fault and not the lights, per se.
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MY19 XC60 D4 Last edited by Voltan; Dec 11th, 2018 at 18:23. |
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