XC90 PCH- In car connected service

[XC90Newbee]

Hi everyone,

I have found a PCH deal with one of the broker and one of the contract condition is the finance company/funder(Lex Auto lease) does not allow and do not sign up to support the activation of In-car Connected services within this vehicle. When I asked the reason I was told this data protection which is lame excuse as they can always ask Volvo to reset the id for the vehicle so that its ready for the next owner.

Has anyone experienced this and managed to get the service activated through Volvo?

Thanks in advance.

[MtillingVolvo]

This is indeed a stipulation of Lex, however, what they don't know won't hurt them. Volvo Car Leasing was Lex up until September 2017 (although I can still fund through Lex if required, Santander are usually cheaper) and we always used to activate the On Call

.... you should be able to take it to your local dealer once you have it and get it activated. Just ensure you have it deactivated before you hand it back....

The broker won't have any way of doing it, hence why they're probably standing by the Lex stipulation, but any Volvo dealer will happily activate it.

P.S. If you want a comparable quote then drop me the details - I'll even activate your on call!

[Chief inspector]

Mine is from Lex, and I have VOC enabled, albeit my car is a fleet car, not a private contract so maybe there is a distinction.

The dealer had to check with Lex before enabling it as he was aware they weren’t keen, but 30 minutes later I had the codes and was ready to go.

[Clan]

Originally Posted by MtillingVolvo

This is indeed a stipulation of Lex, however, what they don't know won't hurt them. Volvo Car Leasing was Lex up until September 2017 (although I can still fund through Lex if required, Santander are usually cheaper) and we always used to activate the On Call

.... you should be able to take it to your local dealer once you have it and get it activated. Just ensure you have it deactivated before you hand it back....

The broker won't have any way of doing it, hence why they're probably standing by the Lex stipulation, but any Volvo dealer will happily activate it.

P.S. If you want a comparable quote then drop me the details - I'll even activate your on call!

What LEX are talking about is the cars wi-fi which communicates with the dealer sending back fault codes etc and booking a service … This has been in the planning for the last 4 years with volvo but yet to be in full use around the country .

As you know on-call is something completely different and is to be law on all new cars shortly ..
LEX need educating and no better person to tell them than you of course ..

[encroute]

I have exactly the same issue. See here.
So I dug out the contract with Lex and have written to them, and the broker.

Guess what - it does not prohibit Connected Services, just their liability...

CONNECTED SERVICES (this clause only applies if the Vehicle includes any Connected Service (see the definition of this term in clause 15(b) below))
(a) If the Vehicle includes any Connected Services, we will not be responsible for them.
(b) You will need to agree any terms on which the Connected Services are provided (and you should contact the supplier or manufacturer for more information (including the terms)). The phrase "Connected Services' means services providing additional in-car services by use of an embedded SIM card or device which is bought from, or made available by, the Vehicle's manufacturer or another service provider (and includes, for example, real time navigation updates and Wi-Fi hotspot enabling).
(c) Connected Services may be provided free of charge by the manufacturer of the Vehicle for a given period. This period may be shorter than the period you have agreed to hire the Vehicle (including any informal extension to or an extended period of hire). We will not be responsible for the cost of any Connected Services, or lost costs (or other expenses) if your agreement with us ends early. If any Connected Services are withdrawn, we are not responsible for any lost costs you may incur. You are responsible for meeting the cost of any upgrades to any Connected Services.
(d) We have no responsibility to you for any loss, damage, cost or expense you suffer because of the Connected Services working or not working.
(e) If you sign up to the Connected Services, you may agree to provide (or actually provide) data to someone other than us. You are responsible for making sure the other party is using your information and data in a way you have agreed with them.
(f) Before returning the Vehicle, you must (a) remove all personal data or information from the Vehicle and (b) disable any functionality which tracks the Vehicle's location or provides access to the Vehicle.
(g) If yours is an agreement under which we agree to provide you with maintenance services, you must use our approved maintenance and vehicle related service providers and not those providers that the manufacturer of the Vehicle or other party recommend or direct you to use through the Connected Services. For the avoidance of doubt, these services include (but are not limited to): breakdown, tyre replacement, replacement glass and maintenance and repair.
(h) You must not use Connected Services to change the Vehicle's mechanical performance from its specification when it was first delivered to you.

The VOC is benign, and is part of Volvo's car safety and vehicle management suite and provides no risk or liability to Lex.

I also told them that I now have substantial evidence of Lex Volvo vehicles (brand new and older, on maintenance contract and without, private and company leases) using VOC as standard. his information is from both individuals and direct from Volvo dealers.

[encroute]

Broker - Nationwide Vehicle Contracts (@car_lease) - have washed their hands - fortunately Lex have opened a formal complaint - fingers crossed....

[Crockers]

How does point (h) work. Online performance enhancements....

[Paddybear]

Originally Posted by Crockers

How does point (h) work. Online performance enhancements....

I know Tesla have the ability to re-map over the air so that is an example. They also used last year and this year to send re-maps to Tesla cars registered in certain areas Florida to extend the electric range (by reducing performance) and help drivers allow drivers to evacuate as part of the mandatory hurricane evacuation plan.

[Chief inspector]

Something Tesla also do is log how many times and for how long you done the rapid charge and used the stupid fast modes, they will restrict use of both to protect the warranty.