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S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
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V90 intellisafe hanging off the screenViews : 1164 Replies : 11Users Viewing This Thread : |
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Feb 20th, 2020, 19:52 | #1 |
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V90 intellisafe hanging off the screen
Hello all. Firstly its nice to be here after several years of having hondas I've gone nuts and bought a V90. Now I wouldn't normally join a forum straight with a fault (very needy of me I know) but since picking up my 3 year old motor in December I've had a couple months of hell and starting to think it's a bit of a mistake.
So, when I got the car, the intellisafe unit had a gap of about a centimetre on the passenger side, no issues etc but wasnt sure it was right. The car then had a problem and needed a new steering wheel module (wiper and indicator failed in the tipping down rain in wales, what joy) so mentioned it when it went in. The dealer wouldn't touch it as I bought it from another dealer. They suggested it may have had a windscreen at some point. Anyway, it's been in and the unit was hanging off badly (after the 1st lot refused to touch it...but obviously have) and I'm being told they have never seen this before. Apparently the bracket that is glued to the screen has come away. Originally i was told the bracket has failed and snapped also, but now they say it hasn't. My fear is they are offering to have it glued back but I'm planning on checking if it has actually snapped. Apparently the screen needs to come out to bond it back. I think it needs a screen but they are avoiding as its expensive (heated too!) Anyone seen this and also anyone know how the plastic cowling comes off? Thanks! |
Feb 20th, 2020, 20:03 | #2 |
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it does sound like something resulting from a replaced windscreen. Might be worth going to a local auto windscreen place, as I suspect they deal with this more than a main dealer, and they might have some ideas?
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Feb 20th, 2020, 20:52 | #3 | |
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The only answer is to have a new volvo screen fitted which includes calibration who ever pays for it .. What about insurance ?
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Feb 20th, 2020, 21:07 | #4 |
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So the screen is marked up with volvo so I think it is genuine, however I did wonder if it was replaced, being heated, that it would need to come from volvo? They seemed to suggest it may have been replaced but now saying it hasn't been.
It is under warranty as only purchased 2 months back and is a volvo selket car etc. So no concerns about them dealing with it. My concern is they are bodge jobbing it. They are planning to have a screen firm take it out, rebond and re fit the screen. To me it should have a new screen. I'm also worried that they said the bracket snapped but now say it isn't. I've got visions of them bonding it with a crack through it or something. Really I want to take the cowling off and have a squint to see if it is snapped or not. If not, then I presume I go with them rebonding it as I have little choice really. |
Feb 20th, 2020, 21:38 | #5 | |
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Feb 20th, 2020, 21:44 | #6 | |
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As I say, I want to take the plastic covers off to have a look and see for myself, just dont want to break that in the process either! |
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Feb 20th, 2020, 22:09 | #7 | |
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Feb 20th, 2020, 22:52 | #8 |
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Who underwrites a Selekt warranty, Volvo or someone like CarCare.? As the original bonding took place in a factory I'm not too sure I would fancy a dab of glue repair. I would be talking to whoever will be paying the bill.
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Feb 20th, 2020, 22:57 | #9 |
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It's going in to be done next friday so will see what comes of it. They need to then test the camera out as that may be bust as wont calibrate, not surprising as its half looking at the sky.
They seem to be debating who's paying which I think is half the problem. If its factory fitted its Volvo, if it's a replacement screen it's the dealership as the seller. I will make sure I ask a few more questions as to why they are not replacing the screen and let you all know. |
Feb 20th, 2020, 23:07 | #10 |
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Car Care Plan have been doing volvos non factory warranty for many decades ...
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