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V90 intellisafe hanging off the screen

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Old Feb 20th, 2020, 19:52   #1
Steorbs
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Default V90 intellisafe hanging off the screen

Hello all. Firstly its nice to be here after several years of having hondas I've gone nuts and bought a V90. Now I wouldn't normally join a forum straight with a fault (very needy of me I know) but since picking up my 3 year old motor in December I've had a couple months of hell and starting to think it's a bit of a mistake.

So, when I got the car, the intellisafe unit had a gap of about a centimetre on the passenger side, no issues etc but wasnt sure it was right. The car then had a problem and needed a new steering wheel module (wiper and indicator failed in the tipping down rain in wales, what joy) so mentioned it when it went in. The dealer wouldn't touch it as I bought it from another dealer. They suggested it may have had a windscreen at some point.

Anyway, it's been in and the unit was hanging off badly (after the 1st lot refused to touch it...but obviously have) and I'm being told they have never seen this before. Apparently the bracket that is glued to the screen has come away. Originally i was told the bracket has failed and snapped also, but now they say it hasn't. My fear is they are offering to have it glued back but I'm planning on checking if it has actually snapped. Apparently the screen needs to come out to bond it back.

I think it needs a screen but they are avoiding as its expensive (heated too!) Anyone seen this and also anyone know how the plastic cowling comes off? Thanks!
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Old Feb 20th, 2020, 20:03   #2
Paul Wildsmith
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it does sound like something resulting from a replaced windscreen. Might be worth going to a local auto windscreen place, as I suspect they deal with this more than a main dealer, and they might have some ideas?
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Old Feb 20th, 2020, 20:52   #3
Clan
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Originally Posted by Steorbs View Post
Hello all. Firstly its nice to be here after several years of having hondas I've gone nuts and bought a V90. Now I wouldn't normally join a forum straight with a fault (very needy of me I know) but since picking up my 3 year old motor in December I've had a couple months of hell and starting to think it's a bit of a mistake.

So, when I got the car, the intellisafe unit had a gap of about a centimetre on the passenger side, no issues etc but wasnt sure it was right. The car then had a problem and needed a new steering wheel module (wiper and indicator failed in the tipping down rain in wales, what joy) so mentioned it when it went in. The dealer wouldn't touch it as I bought it from another dealer. They suggested it may have had a windscreen at some point.

Anyway, it's been in and the unit was hanging off badly (after the 1st lot refused to touch it...but obviously have) and I'm being told they have never seen this before. Apparently the bracket that is glued to the screen has come away. Originally i was told the bracket has failed and snapped also, but now they say it hasn't. My fear is they are offering to have it glued back but I'm planning on checking if it has actually snapped. Apparently the screen needs to come out to bond it back.

I think it needs a screen but they are avoiding as its expensive (heated too!) Anyone seen this and also anyone know how the plastic cowling comes off? Thanks!
They have no right to turn you away , at best they could get you goodwill, from volvo if it is a volvo screen , at worst quote you for a new volvo screen ... the bracket is very firmly bonded to the screen from the factory , they do not fall off . Can you find the word VOLVO on the screen anywhere with the other printing? If not someone has fitted a non genuine screen and tried to take the bracket off the other screen and poorly bond it to this one . It is pretty clear they have not even attempted to have it calibrated . Does the rain sensor work ok?
The only answer is to have a new volvo screen fitted which includes calibration who ever pays for it .. What about insurance ?
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Old Feb 20th, 2020, 21:07   #4
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So the screen is marked up with volvo so I think it is genuine, however I did wonder if it was replaced, being heated, that it would need to come from volvo? They seemed to suggest it may have been replaced but now saying it hasn't been.

It is under warranty as only purchased 2 months back and is a volvo selket car etc. So no concerns about them dealing with it. My concern is they are bodge jobbing it. They are planning to have a screen firm take it out, rebond and re fit the screen. To me it should have a new screen. I'm also worried that they said the bracket snapped but now say it isn't. I've got visions of them bonding it with a crack through it or something.

Really I want to take the cowling off and have a squint to see if it is snapped or not. If not, then I presume I go with them rebonding it as I have little choice really.
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Old Feb 20th, 2020, 21:38   #5
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So the screen is marked up with volvo so I think it is genuine, however I did wonder if it was replaced, being heated, that it would need to come from volvo? They seemed to suggest it may have been replaced but now saying it hasn't been.

It is under warranty as only purchased 2 months back and is a volvo selket car etc. So no concerns about them dealing with it. My concern is they are bodge jobbing it. They are planning to have a screen firm take it out, rebond and re fit the screen. To me it should have a new screen. I'm also worried that they said the bracket snapped but now say it isn't. I've got visions of them bonding it with a crack through it or something.

Really I want to take the cowling off and have a squint to see if it is snapped or not. If not, then I presume I go with them rebonding it as I have little choice really.
I don't understand. If they are saying the screen has not been taken out and the bracket has just failed then why are they removing the screen?
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Old Feb 20th, 2020, 21:44   #6
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I don't understand. If they are saying the screen has not been taken out and the bracket has just failed then why are they removing the screen?
They state that it has to come out to rebond the bracket. It doesn't make a whole load of sense to me to be honest either. I feel like the information I'm getting isn't quite right. I get the impression there is a reason that it comes bonded from the factory otherwise they would have just got on with it. I just feel I'm being spun a lie somewhere and that theres some back story to why it is how it is.

As I say, I want to take the plastic covers off to have a look and see for myself, just dont want to break that in the process either!
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Old Feb 20th, 2020, 22:09   #7
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They state that it has to come out to rebond the bracket. It doesn't make a whole load of sense to me to be honest either. I feel like the information I'm getting isn't quite right. I get the impression there is a reason that it comes bonded from the factory otherwise they would have just got on with it. I just feel I'm being spun a lie somewhere and that theres some back story to why it is how it is.

As I say, I want to take the plastic covers off to have a look and see for myself, just dont want to break that in the process either!
all you can do is rely on them to sort it .. and hope their bonding doesn't fail again , They don't become unbonded on their own .. If they are claiming on selekt select should be fitting a new screen .
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Old Feb 20th, 2020, 22:52   #8
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all you can do is rely on them to sort it .. and hope their bonding doesn't fail again , They don't become unbonded on their own .. If they are claiming on selekt select should be fitting a new screen .
Who underwrites a Selekt warranty, Volvo or someone like CarCare.? As the original bonding took place in a factory I'm not too sure I would fancy a dab of glue repair. I would be talking to whoever will be paying the bill.
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Old Feb 20th, 2020, 22:57   #9
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It's going in to be done next friday so will see what comes of it. They need to then test the camera out as that may be bust as wont calibrate, not surprising as its half looking at the sky.

They seem to be debating who's paying which I think is half the problem. If its factory fitted its Volvo, if it's a replacement screen it's the dealership as the seller. I will make sure I ask a few more questions as to why they are not replacing the screen and let you all know.
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Old Feb 20th, 2020, 23:07   #10
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Who underwrites a Selekt warranty, Volvo or someone like CarCare.? As the original bonding took place in a factory I'm not too sure I would fancy a dab of glue repair. I would be talking to whoever will be paying the bill.
Car Care Plan have been doing volvos non factory warranty for many decades ...
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