AA - no clear pricing policy....

VOLVO GHILLIE · Jan 29th, 2011, 17:04

I've been a member of the AA since 1992. Every year I get my renewal papers through the post and I phone the AA and get a hefty discount off the price they have quoted. This year I got just over a third off by making a free phone call but because my bank has been taken over there was a problem with the DD payment and I got a letter from the AA stating my membership had lapsed. I phoned them to get the membership up and running again and pay with a card. Imagine my surprise when I was quoted an even cheaper price saving another £30 because I was a new member!
I wonder how many AA members just pay the annual renewal each year without thinking or checking the price.............
Lesson to be learned here!

oman5 · Jan 29th, 2011, 20:36

yes, I always renew it as a new member. they want stupid money to renew as an existing member. daft, really.

jetronic63 · Jan 30th, 2011, 02:59

RAC is the same, annual argument over the renewal price is the norm I think

VOLVO GHILLIE · Jan 30th, 2011, 14:45

Quote:

Originally Posted by jetronic63

RAC is the same, annual argument over the renewal price is the norm I think

You would think loyalty counts for something but in this case not. Interesting that the RAC do the same thing.

wimorrison · Jan 31st, 2011, 08:31

Have you noticed that insurance companies, mobile phone operators, telephone companies, power companies .... all offer discount to new contracts and provide nothing to loyal customers?

It is not unique to the AA

4 forty · Feb 15th, 2011, 13:24

Quote:

Originally Posted by VOLVO GHILLIE

You would think loyalty counts for something but in this case not. Interesting that the RAC do the same thing.

having being an aa member for 31 years,they gave me free home start after 25 years membership

Toplights · Feb 15th, 2011, 15:21

I just pay by standing order,so i'm being shaffted every year then?Time i had a refund.

4 forty · Feb 15th, 2011, 16:11

well my renewal for my aa membership, aa relay, and homestart [which is supposedly complimentary for being a member for over 25 years[ was for £113
looking on the aa website i found that the aa membership, and aa relay was £77.
the aa membership, aa relay, and the homestart was £99.

so on the telephone i go,talked to an advisor, who after hearing i was a member of 31 years, and only called them out 4 times, transfered me to a supervisor, result!! my renewal was reduced to £77, note this was not classed as a new member, i still retain my 31 years membership status.
so, is the homestart actually complimentary?

my sincere thanks to member VOLVO GHILLIE for origanally bringing this subject up.

kenny · Feb 15th, 2011, 16:16

got my family renewal through £165.

quick call to say nothanks i'm off the the RAC! they then offered me the same package for £80.

that will do thanks.

one thing i have noticed is you do get allowed more call outs being a renewal than by renewing as a new customer.

Also just noticed my Direct Line house insurance has come through and as an existing customer my level of cover has increased over what a new customer would get.

Paul332 · Feb 15th, 2011, 16:31

Quote:

Originally Posted by 4 forty

having being an aa member for 31 years,they gave me free home start after 25 years membership

Give us that cos we told them we was off to the RAC, as said don't see why we should have to go through all the phone calls every year.

Jan 29th, 2011, 17:04	#1
VOLVO GHILLIE Senior Member Last Online: Sep 1st, 2018 13:04 Join Date: Nov 2008 Location: by Lairg Sutherland	AA - no clear pricing policy.... I've been a member of the AA since 1992. Every year I get my renewal papers through the post and I phone the AA and get a hefty discount off the price they have quoted. This year I got just over a third off by making a free phone call but because my bank has been taken over there was a problem with the DD payment and I got a letter from the AA stating my membership had lapsed. I phoned them to get the membership up and running again and pay with a card. Imagine my surprise when I was quoted an even cheaper price saving another £30 because I was a new member! I wonder how many AA members just pay the annual renewal each year without thinking or checking the price............. Lesson to be learned here!

Jan 30th, 2011, 02:59	#3
jetronic63 Member Last Online: Yesterday 13:39 Join Date: Jan 2006 Location: Bournemouth View Photos By: jetronic63	RAC is the same, annual argument over the renewal price is the norm I think __________________ Volvo 360 GL ~ Volvo 244 GLE ~ Volvo 240 GLT ~ Volvo 760 Turbo ~ Volvo 760 GLE ~ Volvo 780 Turbo 16v

Jan 31st, 2011, 08:31	#5
wimorrison Grumpy Old Sod Last Online: Dec 14th, 2021 15:39 Join Date: Jan 2009 Location: Hampshire, nee Scotland	Have you noticed that insurance companies, mobile phone operators, telephone companies, power companies .... all offer discount to new contracts and provide nothing to loyal customers? It is not unique to the AA __________________ Currently XC60 Previously XC60, V70, S40, ...

Feb 15th, 2011, 15:21	#7
Toplights VOC Member 23660 Last Online: Yesterday 23:18 Join Date: Apr 2007 Location: Surrey View Photos By: Toplights	I just pay by standing order,so i'm being shaffted every year then?Time i had a refund. __________________ Old Works Motor. Malcolm and my Wheels, 1998 V70 2.5 20 Valve Auto Classic,Unmodified.

Feb 15th, 2011, 16:11	#8
4 forty VOC Member Last Online: Aug 12th, 2015 14:44 Join Date: Dec 2001 Location: sunderland	reduction in renewal well my renewal for my aa membership, aa relay, and homestart [which is supposedly complimentary for being a member for over 25 years[ was for £113 looking on the aa website i found that the aa membership, and aa relay was £77. the aa membership, aa relay, and the homestart was £99. so on the telephone i go,talked to an advisor, who after hearing i was a member of 31 years, and only called them out 4 times, transfered me to a supervisor, result!! my renewal was reduced to £77, note this was not classed as a new member, i still retain my 31 years membership status. so, is the homestart actually complimentary? my sincere thanks to member VOLVO GHILLIE for origanally bringing this subject up.

Jan 29th, 2011, 20:36	#2
oman5 Senior Member Last Online: Oct 23rd, 2022 03:06 Join Date: Sep 2008 Location: merthyr tydfil	yes, I always renew it as a new member. they want stupid money to renew as an existing member. daft, really.

Feb 15th, 2011, 16:16	#9
kenny Master Member Last Online: Dec 16th, 2020 20:33 Join Date: May 2009 Location: kirknewton	got my family renewal through £165. quick call to say nothanks i'm off the the RAC! they then offered me the same package for £80. that will do thanks. one thing i have noticed is you do get allowed more call outs being a renewal than by renewing as a new customer. Also just noticed my Direct Line house insurance has come through and as an existing customer my level of cover has increased over what a new customer would get.

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