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Problem with driver profiles - new XC40

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Old Apr 19th, 2021, 20:51   #1
Dave Down
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Default Problem with driver profiles - new XC40

Hi,
Just purchased a new XC40 and having problems setting up and switching driver profiles.
If I go into the driver profile settings screen, the whole screen is greyed out and its not possible to select or edit any of the profiles. The same thing happens if I try to select a profile from the top right hand corner of the main screen - the different profiles are displayed but its all greyed out and not possible to select any.
Nothing in the manual to explain this - any help welcomed!

Rds
Dave
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Old Apr 20th, 2021, 15:20   #2
anotherv60
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Are the profiles locked? If the profile is connected to the key you might need that key in the car when editing.
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Old Apr 20th, 2021, 22:40   #3
Dave Down
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not that I can see - the original (and only black key) is in the car when I try to edit so I'm a bit stumped currently - last resort will be to take the car back to the garage but as its 50 miles away I'l loath to do this if I can find the answer elsewhere!!
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Old Apr 22nd, 2021, 22:38   #4
anotherv60
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Might be worth checking with the dealer but I'm sure Volvo supply at least two keys and an activity key. So your car should have 3 keys.
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Old Apr 23rd, 2021, 20:20   #5
Dave Down
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Thanks, spoke to the garage today and they said the orange key should work as a fully functioning key providing the car is unlocked with this key and it should allow profiles to be 'assigned' to this key as well as the black one. So will try later once the wife returns with the car!
Regarding your point about having 3 keys, nope, supplied with one black and one orange key only......
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Old Apr 24th, 2021, 09:14   #6
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Quote:
Originally Posted by Dave Down View Post
Thanks, spoke to the garage today and they said the orange key should work as a fully functioning key providing the car is unlocked with this key and it should allow profiles to be 'assigned' to this key as well as the black one. So will try later once the wife returns with the car!
Regarding your point about having 3 keys, nope, supplied with one black and one orange key only......
Recent models only come with one normal key according to the price lists.
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Old Feb 9th, 2024, 23:30   #7
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I am experiencing the same issue with my 2021 xc40 t4. I have all three keys and no matter what I have tried, nothing works. I am not able to select a different profile nor edit any as they are all greyed out when I go to driver profiles; neither from the main menu or settings.
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Old Feb 11th, 2024, 13:08   #8
HairyMonster
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Default 2 Keys

You need both keys inside the car to change profiles.
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