Volvo On Call 2016 XC90 - Page 2

Lexman8 · Jan 16th, 2018, 09:01

I reported a faulty comms module a while back. Actually, I'm now on my third one.

Spicy · Jan 17th, 2018, 07:02

Car collected last night, new comms module fitted and the app connected almost instantly.
Next job to set up the app and sort the wifi settings.

Glad to get it sorted, hopefully won't be back at the dealers again until service time, fingers crossed!
But thanks to Marshall Leeds for their help.

Dave

Peter Bellingham · Jan 17th, 2018, 08:22

Quote:

Originally Posted by Spicy

Evening guys,

Collected my new car last Saturday, replacing a 2012 RRS. A big change in lots of ways, but the XC90 is definately more suited to my growing family.

During the handover, the car would not connect to the VOC app, we tried numerous times, but no luck. A technician also tried, but again the problem remained. So I left for the 3 hour trip home slightly disappointed, with the salesman promising to contact my nearest dealer to get the car booked in to see what the problem was.
Car is booked in with local dealer early next week for investigation.

Over the last few days I have deleted and reinstalled the app, re entered the PIN and VIN and checked the sim is correctly inserted, still the same problem. Guessing now that it is a software issue, have any of you experienced this with your vehicles?

Not the start to Volvo ownership I was hoping for, fingers crossed it will be swiftly resolved.

Dave

I got my activation code from the dealer I don't use the car sim i tether it through
my phone.

gaby · Jan 17th, 2018, 08:22

So there really is (still) something wrong with these modules!

Lexman8 · Jan 17th, 2018, 16:04

Here's the offending item. Looks like a complex double-sided board with a surprising number of SMCs. It's probably something you don't want to fail outside of warranty

_

Spicy · Jan 17th, 2018, 17:22

Thanks Lexman, that does look like it could be expensive out of warranty. Hopefully we won't find out!

BiggyG · Feb 16th, 2018, 22:33

Bought my 66 plate XC90 on 3rd March. Same issue as you describe with the VOC not activating. Tried everything I could find, and during this noticed there was a 45Gb map update and the Nov 2017 software update to do. Really annoyed as bought from Volvo Dealer Maidenhead and these should have been done in the week between paying my deposit and collecting.

Took it back on the following Wednesday. Was told 2 hours to fixed, so I waited in the showroom. 3.5 hours later and updates done, but still no VOC. Was then told they’ll need it for a day or two, and will be given a V40. Booked in for the 21st. I drove away fuming.

The next day, I got the standard “how did we do” email from the dealer group HQ. So I unleashed a little. Now I’m getting an XC90 loaner, they are picking up from my house, and they are going to stick the CarPlay upgrade on for half price.

Will mention to them that they should try replacing the module.

Considered1 · Feb 17th, 2018, 09:35

Nice one Sir!

Jan 16th, 2018, 09:01	#11
Lexman8 Premier Member Last Online: Today 15:24 Join Date: Feb 2016 Location: Yorkshire	I reported a faulty comms module a while back. Actually, I'm now on my third one. __________________ MY17 XC90 D5 Powerpulse Momentum: SENSUS, Osmium Grey, Blond, Walnut, Xenium, BLIS + CTA & RCM, Winter Plus, Fuel-fired Heater, Heated Rear Seats, Power Extensions, Tinted Windows Coming soon: XC60 Ultimate Recharge MY24 or 25 or...

Jan 17th, 2018, 08:22	#14
gaby Premier Member Last Online: Today 17:41 Join Date: Aug 2009 Location: Belgium	So there really is (still) something wrong with these modules! __________________ 2018 XC90 T5 (5 seater)

Feb 17th, 2018, 09:35	#18
Considered1 Premier Member Last Online: Jul 13th, 2021 21:30 Join Date: Jan 2014 Location: North Yorkshire	Nice one Sir! __________________ Audi RS6 5.0 v10 Quattro, Sepang Blue, Dynamic Ride Control BOSE TV 572hp 20" wheels Fuel Card! MY15 Volvo XC60 D4R-Design LuxNav FWD Auto Polestar 200HP, Saville Grey,Privacy,DSP,Winter illumination,On Call,Gear Shift,F&R Park Assist & Camera

Jan 17th, 2018, 07:02	#12
Spicy New Member Last Online: Jul 18th, 2022 09:37 Join Date: May 2017 Location: Yorkshire	Car collected last night, new comms module fitted and the app connected almost instantly. Next job to set up the app and sort the wifi settings. Glad to get it sorted, hopefully won't be back at the dealers again until service time, fingers crossed! But thanks to Marshall Leeds for their help. Dave

Jan 17th, 2018, 17:22	#16
Spicy New Member Last Online: Jul 18th, 2022 09:37 Join Date: May 2017 Location: Yorkshire	Thanks Lexman, that does look like it could be expensive out of warranty. Hopefully we won't find out!

Feb 16th, 2018, 22:33	#17
BiggyG Junior Member Last Online: Mar 29th, 2024 19:57 Join Date: Mar 2013 Location: Tadley	Bought my 66 plate XC90 on 3rd March. Same issue as you describe with the VOC not activating. Tried everything I could find, and during this noticed there was a 45Gb map update and the Nov 2017 software update to do. Really annoyed as bought from Volvo Dealer Maidenhead and these should have been done in the week between paying my deposit and collecting. Took it back on the following Wednesday. Was told 2 hours to fixed, so I waited in the showroom. 3.5 hours later and updates done, but still no VOC. Was then told they’ll need it for a day or two, and will be given a V40. Booked in for the 21st. I drove away fuming. The next day, I got the standard “how did we do” email from the dealer group HQ. So I unleashed a little. Now I’m getting an XC90 loaner, they are picking up from my house, and they are going to stick the CarPlay upgrade on for half price. Will mention to them that they should try replacing the module.

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