Non Volvo service - Page 4

Rustyfrog · May 15th, 2020, 19:12

Good Luck stevie
Let us know the outcome.

stevieR · May 15th, 2020, 21:16

Quote:

Originally Posted by Rustyfrog

Good Luck stevie
Let us know the outcome.

Thanks for that Rustyfrog

Will definitely let you know

Had a `goodwill`offer of £25 on Wednesday from them,

that`s £600 short but I have got loads of time so watch this space

stevieR · May 18th, 2020, 20:48

Offer now £90 from Preston MotorPark

And refund £92 on service plan

Things are moving

TeamG · May 18th, 2020, 22:10

An increasing offer is an admission that things could get worse. Keep pushing.

stevieR · May 19th, 2020, 10:35

Quote:

Originally Posted by TeamG

An increasing offer is an admission that things could get worse. Keep pushing.

Or better

stevieR · May 21st, 2020, 16:50

Now offering £90 or Volvo service at Rybrooks
I want both so heading to ADR

scbamber · May 21st, 2020, 16:56

Well done....nearly there.

They are slow learners..still failed to correct their highly misleading website.

I know you will keep going

stevieR · May 21st, 2020, 21:23

Quote:

Originally Posted by scbamber

Well done....nearly there.

They are slow learners..still failed to correct their highly misleading website.

I know you will keep going

Thanks Doc

stevieR · May 23rd, 2020, 16:29

Quote:

Originally Posted by scbamber

Well done....nearly there.

They are slow learners..still failed to correct their highly misleading website.

I know you will keep going

I am actually `there`.

This post has had over 1000 views,more people are now aware of Prestonmotorpark and their lack of customer service.

The opportunity to attract,develop and maximise customers is today no longer the realm of the salesman.Most customers know what they want before they go near a showroom and rely on online reviews to narrow down
their chosen dealer.What comes after that will all fall into line if you meet your customer`s expectations.It`s called Expectation Management.
This shower (Preston Motor Park)are part of CambriaAutos and their website
extols, and I kid you not,`The Four Pillars of Delight`.
Their company culture says that `If it does not achieve one of these pillars then it will not happen`.(whatever that means).
Now the reason I mention these four pillars of delight(can`t stop laughing,good job no-one is giving a presentation) is that Pillar number 2
and my situation have thrown up an interesting question.
Pillar 2 Guest Delight.All associates will be encouraged at all times in the way
they would treat a guest as if they were coming into their own home.
My question is;When your driver took my car did he go to the wrong address.?

scbamber · May 23rd, 2020, 20:43

I'm very pleased for you. Although you would not have had to pursue this if PrestonMotorPark had been honest in the first place, doesn't it feel good!!?

Lesson for us all.

May 15th, 2020, 19:12	#31
Rustyfrog Grumpy Pond Dweller Last Online: Mar 12th, 2024 15:01 Join Date: Nov 2014 Location: Chorley	Good Luck stevie Let us know the outcome. __________________ 2022 '72 XC40 B4 Ultimate Dark. Sage Green, Blonde Interior. Google Maps. ex V90, S60x2, V40 + loads of other mnfrs. over the years .................................................. .. I thought that growing old would take a little longer

May 18th, 2020, 22:10	#34
TeamG Master Member Last Online: Apr 23rd, 2024 17:40 Join Date: Nov 2019 Location: CARDIFF	An increasing offer is an admission that things could get worse. Keep pushing. __________________ _________________________________________ 2017 XC60 D4 AWD R Design Nav 2011 V70 1.6 DRIVe SE (sold) 2008 V50 2.0D SE (sold)

May 18th, 2020, 20:48	#33
stevieR New Member Last Online: Oct 17th, 2020 13:29 Join Date: May 2020 Location: Accrington	Offer now £90 from Preston MotorPark And refund £92 on service plan Things are moving

May 21st, 2020, 16:50	#36
stevieR New Member Last Online: Oct 17th, 2020 13:29 Join Date: May 2020 Location: Accrington	Now offering £90 or Volvo service at Rybrooks I want both so heading to ADR

May 21st, 2020, 16:56	#37
scbamber Member Last Online: Apr 26th, 2024 15:40 Join Date: Aug 2012 Location: Norfolk	Well done....nearly there. They are slow learners..still failed to correct their highly misleading website. I know you will keep going

May 23rd, 2020, 20:43	#40
scbamber Member Last Online: Apr 26th, 2024 15:40 Join Date: Aug 2012 Location: Norfolk	I'm very pleased for you. Although you would not have had to pursue this if PrestonMotorPark had been honest in the first place, doesn't it feel good!!? Lesson for us all.

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