Bells volvo northampton

RevvinKevin · Dec 19th, 2023, 00:10

Hi, good evening everyone.
I am a new (2 weeks) owner of a V40 T2 Momentum 2018 and was wondering if any VOC owners have regular dealings with Bells Motor Group Northampton.
Do they recognise the VOC and offer/honour discounts?
If so, is it selective, i.e. parts only, or labour?
Do they offer a decent service and customer experience in your opinion?

ITSv40 · Dec 19th, 2023, 08:19

I have been a continuous customer of Bells for 50 years - mainly for parts. Never had a bad experience. Being a family owned business they do seem to be more customer aware than the big groups. They do recognise the club and offer discount on parts - no idea on labour. For me it is not worthwhile dealing with FRF in Swansea for the discount as it is convenient and cost effective to use Bells.

RevvinKevin · Dec 19th, 2023, 11:28

Thank you for your response.
The only previous experience of Bella was way back in the 80's when the firm I worked for had a couple of 340's and a 440. One or 2 customers of ours also used Bells for servicing.
One ALWAYS made the point about being charged for screen wash when Bells topped it up when serviced.

They struck me as a company who would go the extra mile when you got to know particular members of the sales team. Especially if you bought the car from them!

Dec 19th, 2023, 00:10	#1
RevvinKevin V40 T2 Last Online: Mar 4th, 2024 23:15 Join Date: Dec 2023 Location: Kettering	Bells volvo northampton Hi, good evening everyone. I am a new (2 weeks) owner of a V40 T2 Momentum 2018 and was wondering if any VOC owners have regular dealings with Bells Motor Group Northampton. Do they recognise the VOC and offer/honour discounts? If so, is it selective, i.e. parts only, or labour? Do they offer a decent service and customer experience in your opinion?

Dec 19th, 2023, 08:19	#2
ITSv40 VOC Member Last Online: Today 16:32 Join Date: Mar 2008 Location: Northampton	I have been a continuous customer of Bells for 50 years - mainly for parts. Never had a bad experience. Being a family owned business they do seem to be more customer aware than the big groups. They do recognise the club and offer discount on parts - no idea on labour. For me it is not worthwhile dealing with FRF in Swansea for the discount as it is convenient and cost effective to use Bells. __________________ 2001 V40 2.0lt Sport Lux - Daily Driver. 178k miles. 2003 C70 2.4 GT Convertible - Garage Queen. 67k miles. http://www.neptuno6benagil.com

Dec 19th, 2023, 11:28	#3
RevvinKevin V40 T2 Last Online: Mar 4th, 2024 23:15 Join Date: Dec 2023 Location: Kettering	Thank you for your response. The only previous experience of Bella was way back in the 80's when the firm I worked for had a couple of 340's and a 440. One or 2 customers of ours also used Bells for servicing. One ALWAYS made the point about being charged for screen wash when Bells topped it up when serviced. They struck me as a company who would go the extra mile when you got to know particular members of the sales team. Especially if you bought the car from them!

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