Warning to all hybrid and mild-hybrid owners

[jonnyu]

Here is the response to my complaint from Volvo:

Dear Sir

We truly regret to learn about your experiences regarding this uncomfortable situation.

Your case with Volvo Assistance has been carefully investigated in the meantime. Please find following our reply.

We regret to learn, that you are not satisfied with the treatment of your case by Volvo Assistance. We sincerely apologize for this inconvenient circumstances.

Even though we understand, that the given situation was indeed extremely stressful for you, we tried our best to support you. Unfortunately the information from your car insurance lead to an expectation towards us, that there is a coverage from Volvo Assistance, even though a such a case is unfortunately not covered. Instead of routing you directly back to your car insurance at the first call, the call agent of Volvo Assistance talked to his supervisor to find a way to support you anyway, mainly regarding the towing of your Volvo XC60.

This investigation lead to the decision of Volvo Assistance to support you in a customer friendly manner in organizing the towing of your Volvo XC60 free of charge for you based on goodwill. The towing was planned to be organized as soon as the police would give order that your Volvo XC60 is released and is allowed to be brought away from the scenario.

Of course we fully agree with you, that after they started to help you they should have act in a different way and support you also in at least organizing a loan car for you, regardless of whether or not the cost of this would also have been absorbed on goodwill. Therefore we truly understand your frustration, ending up that you cancelled your case at Volvo Assistance.

In the meantime your case was seriously discussed with the persons involved and appropriate measures for improvement were initiated immediately by Volvo Assistance together with us.

Unfortunately we are not in the position undoing your experience with the service of Volvo Assistance, but we would very much like to be informed about what had happened in the meantime. If you should need further assistance, we would highly appreciate to be of support for you from our side.

- Did you have the change to get your Volvo XC60 back in the meantime?

- Who supported you with the towing of your Volvo XC60 and have there been extra costs for you?

- Has your Volvo XC60 been checked by an official Volvo dealer, as this is recommended also by us after a car has been exposed to heat and heavy smoke?

- Please feel free to add also any further question or information.

In the meantime we thank you for your effort and attention as well as for giving us the change to be of further assistance.

Best regards

This reminded me a bit the parody Southpark did with the apology from BP after the famous Deepwater Horizon oil spill.
https://youtu.be/15HTd4Um1m4?t=9