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On Call & Roadside assistance - query

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Old May 31st, 2020, 19:08   #1
mkelly21
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Default On Call & Roadside assistance - query

Hello All,

We've purchased a selekt used XC90 & had it a couple of weeks - very pleased so far having come from a BMW X5 (E70)

Just wanted some clarification on the Volvo On call subscription. When I spoke to the dealer they said I could easily activate the subscription via the website so I made a purchase and the website is telling me to 'swing by' a dealer for them to activate - does it have to go to the dealer or could they talk me through what needs to be done over the phone?

My second question is Roadside Assistance - I'm assuming that if the need ever arose (and we were out of the 12 months cover) & we called via the Volvo On Call system - the assistance would be chargeable? Dependant on issue?

Thanks Mark
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Old May 31st, 2020, 19:57   #2
SuffolkBoy
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Quote:
Originally Posted by mkelly21 View Post
Hello All,

We've purchased a selekt used XC90 & had it a couple of weeks - very pleased so far having come from a BMW X5 (E70)

Just wanted some clarification on the Volvo On call subscription. When I spoke to the dealer they said I could easily activate the subscription via the website so I made a purchase and the website is telling me to 'swing by' a dealer for them to activate - does it have to go to the dealer or could they talk me through what needs to be done over the phone?

My second question is Roadside Assistance - I'm assuming that if the need ever arose (and we were out of the 12 months cover) & we called via the Volvo On Call system - the assistance would be chargeable? Dependant on issue?

Thanks Mark
Hi Mark, welcome to the Forum.

I can’t help your first question, but if you have your car serviced at a Volvo Dealer, the Roadside Assistance is automatically renewed for 12 months.
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Old May 31st, 2020, 21:36   #3
mkelly21
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Thanks @SuffolkBoy that's really handy to know..
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