Volvo owners club insurance scheme via chris knott insurance

[minesa240x3]

I haven't seen one explanation for the grievances so far?maybe hes still looking into it?

My dear wife had a real hard time just trying to get through and yes she tried and kept trying all day.Eventually she got through to a woman who insisted my car was a turbo(it aint) They cover 250 forums but don't seem to know what my car is?I suggest they brush up on it if they wish to continue working with car related websites.
Don't even bother to mention "classic"or"limited mileage"as they weren't at all interested.

They did save us a very small amount but as I was insuring two cars the hassle was great.We sat down and studied just what cover we had and was horrified to see it covers very little.
My wife rang recently to insure the Limo but of course they don't insure such a thing as it's strangely different to other cars.Even though it's logbook states it's PLG and would only be used for private use.
The lady the other end said it didn't exhist.
I am definately looking elsewhere next time as I want insurance that actually covers me.I thought fully comprehensive was just that,It might as well be third party.Plus as a broker the company they have put us with have a really bad reputation according to a lot of revues we found on the net for not paying out and most said it was highway robbery!
Not a very nice experience and judging by the action taken so far they aren't in a hurry to answer any queries.
Disatisfied member.

[S60D5-185]

Originally Posted by minesa240x3

I haven't seen one explanation for the grievances so far?maybe hes still looking into it? Disatisfied member.

I have! He blames you lot for not listening properly which is obviously correct as his staff are clearly beyond reproach.

SIMPLES!!!!!!!!!!!!!!!!!!!!


Regards Darryl
Happily paying £221 fully comp on a 2006 S60 D5 SE with many good benefits and with a different company that has a very good reputation.

[240]

well ive had no contact of any kind from them nor any explantions, and after shopping around i found a brilliant quote with unlimited mileage, full breakdown including europe too!! from footman james who actually semmed to be interested in my business, makes a nice change

[ChrisKnottIns]

Originally Posted by minesa240x3

I haven't seen one explanation for the grievances so far?maybe hes still looking into it?

My dear wife had a real hard time just trying to get through and yes she tried and kept trying all day.Eventually she got through to a woman who insisted my car was a turbo(it aint) They cover 250 forums but don't seem to know what my car is?I suggest they brush up on it if they wish to continue working with car related websites.
Don't even bother to mention "classic"or"limited mileage"as they weren't at all interested.

They did save us a very small amount but as I was insuring two cars the hassle was great.We sat down and studied just what cover we had and was horrified to see it covers very little.
My wife rang recently to insure the Limo but of course they don't insure such a thing as it's strangely different to other cars.Even though it's logbook states it's PLG and would only be used for private use.
The lady the other end said it didn't exhist.
I am definately looking elsewhere next time as I want insurance that actually covers me.I thought fully comprehensive was just that,It might as well be third party.Plus as a broker the company they have put us with have a really bad reputation according to a lot of revues we found on the net for not paying out and most said it was highway robbery!
Not a very nice experience and judging by the action taken so far they aren't in a hurry to answer any queries.
Disatisfied member.

We currently are getting more NEW BUSINESS CUSTOMERS from this club than any of the other 250. It's natural that you are much more likely to get people moaning on a forum than those who are happy with the scheme but these comments go beyond belief!

I am not going to answer you in a personal nature because the comments are a little immature and unjustified.

I will say that the policy is, and always has been excellent - i am insured on the same scheme and i know the policy and am happy to insure on it especially as i've been in the industry for 20+ years.

It is rare IF EVER that i have heard someone moan about the policy being lacklustre.

Re car models whether turbo's or not, we use the registration number software to show the car type so your comments re that are again inaccurate.

If your car doesn't fit the classic scheme, then we can't quote on it. Simple as that!

I am even willing to listen to the recorded call if you pm your phone number from which you called us and the approximate date because from the years of experience i've had on forums, I know that people don't often respond when we state our side on the forum.

I don't say that in a boastful way but usually this is what happens because the whole story comes out.

Sorry to speak like this but it's a little annoying when the scheme is so successful and then people say things like the above.

We don't insure limos and can't understand why you are harping on about it because we never offered this tyoe of insurance.

[t5_monkey]

Originally Posted by TimatChrisKnott

We currently are getting more NEW BUSINESS CUSTOMERS from this club than any of the other 250. It's natural that you are much more likely to get people moaning on a forum than those who are happy with the scheme but these comments go beyond belief!

I am not going to answer you in a personal nature because the comments are a little immature and unjustified.

I will say that the policy is, and always has been excellent - i am insured on the same scheme and i know the policy and am happy to insure on it especially as i've been in the industry for 20+ years.

It is rare IF EVER that i have heard someone moan about the policy being lacklustre.

Re car models whether turbo's or not, we use the registration number software to show the car type so your comments re that are again inaccurate.

If your car doesn't fit the classic scheme, then we can't quote on it. Simple as that!

I am even willing to listen to the recorded call if you pm your phone number from which you called us and the approximate date because from the years of experience i've had on forums, I know that people don't often respond when we state our side on the forum.

I don't say that in a boastful way but usually this is what happens because the whole story comes out.

Sorry to speak like this but it's a little annoying when the scheme is so successful and then people say things like the above.

We don't insure limos and can't understand why you are harping on about it because we never offered this tyoe of insurance.

Even if everything you say is 100% true, and I'm not disputing that - your sarcastic tone and generally balshy approach (in the post above) to dealing with clients and potential clients put Chris Knott in a poor light.

Next it'll be 'computer says no'! Would it kill you to be courteous and polite to customers even if they're wrong?

Try this book - you may find it illuminating http://www.amazon.co.uk/Excuse-Me-Le...2131074&sr=8-4

[nm1985]

Originally Posted by TimatChrisKnott

We currently are getting more NEW BUSINESS CUSTOMERS from this club than any of the other 250. It's natural that you are much more likely to get people moaning on a forum than those who are happy with the scheme but these comments go beyond belief!

I am not going to answer you in a personal nature because the comments are a little immature and unjustified.

I will say that the policy is, and always has been excellent - i am insured on the same scheme and i know the policy and am happy to insure on it especially as i've been in the industry for 20+ years.

It is rare IF EVER that i have heard someone moan about the policy being lacklustre.

Re car models whether turbo's or not, we use the registration number software to show the car type so your comments re that are again inaccurate.

If your car doesn't fit the classic scheme, then we can't quote on it. Simple as that!

I am even willing to listen to the recorded call if you pm your phone number from which you called us and the approximate date because from the years of experience i've had on forums, I know that people don't often respond when we state our side on the forum.

I don't say that in a boastful way but usually this is what happens because the whole story comes out.

Sorry to speak like this but it's a little annoying when the scheme is so successful and then people say things like the above.

We don't insure limos and can't understand why you are harping on about it because we never offered this tyoe of insurance.

How dare you speak to people, never mind potential customers like that. Thanks for putting this in writing to us all as I will now be forwarding your comments to your complaints department.
Sorry for talking to you like this, but after all you are an idiot!

[S60D5-185]

Originally Posted by TimatChrisKnott

It's natural that you are much more likely to get people moaning on a forum than those who are happy with the scheme but these comments go beyond belief!

I am not going to answer you in a personal nature because the comments are a little immature and unjustified.

It is rare IF EVER that i have heard someone moan about the policy being lacklustre.

we use the registration number software to show the car type so your comments re that are again inaccurate.

If your car doesn't fit the classic scheme, then we can't quote on it. Simple as that!

I don't say that in a boastful way but usually this is what happens because the whole story comes out.

Sorry to speak like this but it's a little annoying when the scheme is so successful and then people say things like the above.

We don't insure limos and can't understand why you are harping on about it because we never offered this tyoe of insurance.

Perhaps the next customer care course you attend should include an element called " Knowing when to put the shovel down"

Based on your above comments i will definitely be giving your company a very wide berth at renewal because if this is the general attitude when trying to simply obtain a quote i can only imagine what it may be like in the event of a claim.

Darryl

[t5_monkey]

Originally Posted by TimatChrisKnott

We currently are getting more NEW BUSINESS CUSTOMERS from this club than any of the other 250. It's natural that you are much more likely to get people moaning on a forum than those who are happy with the scheme but these comments go beyond belief!

I am not going to answer you in a personal nature because the comments are a little immature and unjustified.

I will say that the policy is, and always has been excellent - i am insured on the same scheme and i know the policy and am happy to insure on it especially as i've been in the industry for 20+ years.

It is rare IF EVER that i have heard someone moan about the policy being lacklustre.

Re car models whether turbo's or not, we use the registration number software to show the car type so your comments re that are again inaccurate.

If your car doesn't fit the classic scheme, then we can't quote on it. Simple as that!

I am even willing to listen to the recorded call if you pm your phone number from which you called us and the approximate date because from the years of experience i've had on forums, I know that people don't often respond when we state our side on the forum.

I don't say that in a boastful way but usually this is what happens because the whole story comes out.

Sorry to speak like this but it's a little annoying when the scheme is so successful and then people say things like the above.

We don't insure limos and can't understand why you are harping on about it because we never offered this tyoe of insurance.

Tim... you're a **** do Chris Knot actually pay you to sabotage their reputation in this manner?

I'm appalled - as a former Customer Service Manager at John Lewis, if you were working for me back then - I would have without doubt put you a disciplinary and a retraining course for your simply awful approach to your clients, I never had to deal with something written by an employee to clients or potential clients as dreadful as this, even from 17 & 18 year old part time workers - even they managed to be polite unless severely provoked by the client.

awful - just cringe worthy.

[Slackey]

This fool has just lost Chris Knott any business I may have ever considered giving them. As Darryl state is this is the attitude of the company when trying to get business what the hell are they going to be like if and when it comes to making a claim!!!

If you worked for me and spoke to any client in that manner let alone state it in writing you would be looking at your P45...... and don't let the door hit you on the way out.

By the look of some of these posts it could be 249 forums that you offer cover to soon!!

Customer care is obviously not your forte!

[Chaddie]

Originally Posted by TimatChrisKnott

We currently are getting more NEW BUSINESS CUSTOMERS from this club than any of the other 250. It's natural that you are much more likely to get people moaning on a forum than those who are happy with the scheme but these comments go beyond belief!

I am not going to answer you in a personal nature because the comments are a little immature and unjustified.

I will say that the policy is, and always has been excellent - i am insured on the same scheme and i know the policy and am happy to insure on it especially as i've been in the industry for 20+ years.

It is rare IF EVER that i have heard someone moan about the policy being lacklustre.

Re car models whether turbo's or not, we use the registration number software to show the car type so your comments re that are again inaccurate.

If your car doesn't fit the classic scheme, then we can't quote on it. Simple as that!

I am even willing to listen to the recorded call if you pm your phone number from which you called us and the approximate date because from the years of experience i've had on forums, I know that people don't often respond when we state our side on the forum.

I don't say that in a boastful way but usually this is what happens because the whole story comes out.

Sorry to speak like this but it's a little annoying when the scheme is so successful and then people say things like the above.

We don't insure limos and can't understand why you are harping on about it because we never offered this tyoe of insurance.

You may of been in the insurance business for 20yrs; I was in customer service for 20yrs and I wouldn't of been if I'd replied to our customers in this manner.

You should remember that the definition of a complaint is "an expression of disatisfaction, oral or written, justified or not"


If this is how Chris Knott treats customers, then I won't be phoning them come renewal time.