Volvo Oncall not showing trip history

Bash D Bishop · Sep 22nd, 2020, 07:49

Did a 400 mile trip yesterday and went to the app when I arrived to check the details. There was no trip showing on the main screen and when I go to the journal it just hangs on "Loading". It seems the app has updated and I'm wondering if there is an issue with the update.

peter312 · Sep 22nd, 2020, 08:28

Funnily enough, the app is showing my 26 mile trip home last night as having used less than 0.1 gallons with the car having done an infinite mpg. Also, the app is showing the car’s overall mpg as much too low and a much reduced range, compared to what is showing in the car.

I too suspect the update has mucked something up.

RonFleet · Sep 22nd, 2020, 09:16

I've noticed a few oddities with the journal over the last few days. This morning, it won't even display any data.

CambridgeKing · Sep 22nd, 2020, 09:18

I was sat in the car when I arrived to check the time of arrival on the app and I saw that it hadn't recorded the trip...so whilst still in the car, I locked and then unlocked the car and it came up straight away...seems it is only when you get out of the vehicle and lock it, does it write to the VoC servers.

Bash D Bishop · Sep 22nd, 2020, 10:02

Quote:

Originally Posted by RonFleet

I've noticed a few oddities with the journal over the last few days. This morning, it won't even display any data.

That is exactly what I am getting. I've tried uninstalling and reinstalling the app but it hasn't made any difference.

Moonlanders · Sep 22nd, 2020, 11:19

I drove to Manchester on Sunday (55 miles each way). The trip there showed my fuel usage as less than 0.1 gallon and no electric usage. The trip back looks to be accurate.

Cull06 · Sep 22nd, 2020, 11:26

The tally for electricity usage that Volvo will repay in year 1 has gone too

KNVXC90 · Sep 22nd, 2020, 13:44

There seems to be an issue with driving journal. That section is completely missing from my Android VoC app.

VOLVOL0VER · Sep 22nd, 2020, 14:54

same here guys... no data at all. keeps ... loading... loading...

Wedge0107 · Sep 22nd, 2020, 15:42

Solved it! I had the same issue with the continuous loading message, tried reinstalling etc... didn't do it. Then I pressed the map button (between Home and Car logos), it then asked me for permission for location. Once I granted permission the Driving Journal updated itself.

Sep 22nd, 2020, 07:49	#1
Bash D Bishop Volvo Virgin Last Online: Feb 20th, 2023 22:00 Join Date: Jan 2019 Location: Eskbank	Volvo Oncall not showing trip history Did a 400 mile trip yesterday and went to the app when I arrived to check the details. There was no trip showing on the main screen and when I go to the journal it just hangs on "Loading". It seems the app has updated and I'm wondering if there is an issue with the update.

Sep 22nd, 2020, 09:16	#3
RonFleet Junior Member Last Online: Yesterday 08:27 Join Date: Aug 2020 Location: Fleet	I've noticed a few oddities with the journal over the last few days. This morning, it won't even display any data. __________________ Cheers, Ron _______________________ XC40 T3 R-Design Automatic

Sep 22nd, 2020, 09:18	#4
CambridgeKing New Member Last Online: Mar 1st, 2024 10:07 Join Date: Aug 2019 Location: Warminster	I did the same I was sat in the car when I arrived to check the time of arrival on the app and I saw that it hadn't recorded the trip...so whilst still in the car, I locked and then unlocked the car and it came up straight away...seems it is only when you get out of the vehicle and lock it, does it write to the VoC servers.

Sep 22nd, 2020, 11:19	#6
Moonlanders Senior Member Last Online: May 20th, 2023 18:42 Join Date: Sep 2019 Location: Stone	I drove to Manchester on Sunday (55 miles each way). The trip there showed my fuel usage as less than 0.1 gallon and no electric usage. The trip back looks to be accurate. __________________ MY20 XC90 Inscription Pro T8 in Onyx Black. Metal Mesh Inlays. Charcoal Seats. Polestar. Xenium Pack. B&W. Intellisafe Surround. Laminated and Dark Tinted Windows. Heated Rear Seats. Integrated Running Boards.

Sep 22nd, 2020, 11:26	#7
Cull06 Master Member Last Online: Apr 16th, 2024 18:31 Join Date: Dec 2019 Location: -	The tally for electricity usage that Volvo will repay in year 1 has gone too __________________ Polestar Engineered XC60 (MY20)

Sep 22nd, 2020, 08:28	#2
peter312 Member Last Online: Yesterday 20:38 Join Date: May 2009 Location: Winsford, Cheshire	Funnily enough, the app is showing my 26 mile trip home last night as having used less than 0.1 gallons with the car having done an infinite mpg. Also, the app is showing the car’s overall mpg as much too low and a much reduced range, compared to what is showing in the car. I too suspect the update has mucked something up.

Sep 22nd, 2020, 13:44	#8
KNVXC90 Senior Member Last Online: Yesterday 16:30 Join Date: Dec 2016 Location: Chelmsford	There seems to be an issue with driving journal. That section is completely missing from my Android VoC app. __________________ MY17 XC90 D5 PP P* Inscription, MagicBlue, Amber VentilatedMassage Seats, Birch, Homelink, Winter+HUD, Xenium, 7SeatComfort, Air, 20", Laminated&Tinted, AuxHeater, BLIS, AndroidAuto, B&W, RunningBoards MY21 Kia e-Niro 4+ Prev: MY02 Mazda 6 TS2

Sep 22nd, 2020, 14:54	#9
VOLVOL0VER Master Member Last Online: Jan 7th, 2024 15:48 Join Date: Jan 2019 Location: Lisboa	same here guys... no data at all. keeps ... loading... loading... __________________ MY19 XC60 D4 R-DESIGN P☆

Sep 22nd, 2020, 15:42	#10
Wedge0107 Junior Member Last Online: Yesterday 21:42 Join Date: Mar 2020 Location: Saddleworth	Solved it! I had the same issue with the continuous loading message, tried reinstalling etc... didn't do it. Then I pressed the map button (between Home and Car logos), it then asked me for permission for location. Once I granted permission the Driving Journal updated itself. __________________ V90 MY20 D4 Osmium Grey Momentum Plus with Xenium Pack \| Winter Pack \| Heated Windscreen \| BLIS \| Tinted Windows \| Keyless Entry \| 4-Zone Climate \| Hands Free Tailgate \| Mud Flaps \| Tempa Spare \| Wireless Apple CarPlay

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