"On Call Service Required" keeps coming back

Wytze · Aug 10th, 2010, 21:57

Dear Forum,

I found a few similar posts on this topic (example: http://www.volvoforums.org.uk/showth...highlight=call) which point in a certain direction (back up battery problem). I would appreciate the forums (latest) view on this.

Allow me to provide some facts:
XC90 (my second one), D5 Geartronic, 2007, featuring includes: RTI, phone, On Call. I bought the car from the Volvo local dealer when it was almost 1 year old with approximately 30k km. We are currently at 90k km. Only dealer serviced.

Issue: even shortly after I bought it, it showed the "On Call Service Required" message. After a "reset" by the dealer, it did not show up for about a year, another reset, another year. But, recently (warranty expired...) it keeps coming back.

I'm not sure if this is relevant, but ever since I bought the XC90, every now and than the phone forgets some of it settings (speed dials for example). I have also had an occasional "Urgent - airbag service required" (translated from Dutch, so actual English message could be different). Every time, the dealer was able to "reset" the messages. Most recently - again together with the 'On Call Service Required" message - the front power windows could not be operated until the car was stopped/started again. Could be coincidence though.

All has been mentioned to the dealer, but they seem not to be too sure about this all. Last week however, they mentioned a possible issue with a worn out backup battery. IMHO This seems less likely, since I experience the "On Call Service Required' for two years now. However, one of the posts also mention this battery...

Any thoughts?
Any tips I could give to the dealer?
The message "On Call Service Required" is currently present, should I try the 'Fuse 14' trick?

PS: any way I can "reset" myself using my "OBDlink" tool (with SCAN-XL software)?

Regards,
W.

madnurse · Aug 11th, 2010, 13:21

Do you subscribe to "Volvo on Call" ?
I don't and get the error "On Call Deactivated" (because it is not active) Very annoying!

Wytze · Aug 11th, 2010, 19:46

I do not subscribe to anything related to On Call, at least not to my knowledge. I did ask the dealer about it when we bought the XC90 but as per his information no action was required from my side. I have read somewhere that there is a basic On Call service FoC while a subscription is needed in case you also (also) want the track-n-trace function. That could by the way be different in different regions/countries. Tried the On Call button once and got a reply from a friendly lady who was able to tell we i was driving, doors unlocked, 3/4 fuel left etc.
W.

madnurse · Aug 12th, 2010, 02:05

I might go back to Volvo then as I need an activation code to prevent my annoying warning. When i press my button nothing happens.

Wytze · Aug 14th, 2010, 16:48

Update: tried using the "On Call" service, it worked just fine, despite the error message. The agent on the phone confirmed by the that 2 variants of the On Call service exist: "Safety" en "Safety + Security" each with their own pricing level.
The dealer intends to replace the back-up battery in order to solve the problem.
W.

madnurse · Aug 14th, 2010, 18:08

My car, every time I turn on the ignition MIL Light activated and this warning!

Clan · Aug 20th, 2010, 22:22

Quote:

Originally Posted by madnurse

Do you subscribe to "Volvo on Call" ?
I don't and get the error "On Call Deactivated" (because it is not active) Very annoying!

well get it activated it is free ! and quite an important safety system .

Lolbert · Mar 1st, 2011, 15:34

I have the "On Call Deactivated" error message. My Volvo dealer is telling me that this is due to a fault with the telephone module that will cost £1,050 to replace although Volvo/the dealer will give me a 60% goodwill discount. Still sounds ridiculous when the phone itself is working fine and I'm not an On Call subscriber (as my car is 4 years old).

He said it's not the backup battery.

Should I just live with it? The message goes if I put in the activation code but reappears after leaving the car for a few hours.

Clan · Mar 1st, 2011, 18:24

The ON CAll safety package is always active only the security package is a yearly subscription , have you thought about getting it repaired? Maybe Marcel from Ipswich on here ?

Lolbert · Mar 2nd, 2011, 09:36

Quote:

Originally Posted by Clan

The ON CAll safety package is always active only the security package is a yearly subscription , have you thought about getting it repaired? Maybe Marcel from Ipswich on here ?

At this stage I'm not sure that the dealer has correctly diagnosed the problem!

Aug 10th, 2010, 21:57	#1
Wytze New Member Last Online: Mar 30th, 2018 13:09 Join Date: Aug 2010 Location: E	"On Call Service Required" keeps coming back Dear Forum, I found a few similar posts on this topic (example: http://www.volvoforums.org.uk/showth...highlight=call) which point in a certain direction (back up battery problem). I would appreciate the forums (latest) view on this. Allow me to provide some facts: XC90 (my second one), D5 Geartronic, 2007, featuring includes: RTI, phone, On Call. I bought the car from the Volvo local dealer when it was almost 1 year old with approximately 30k km. We are currently at 90k km. Only dealer serviced. Issue: even shortly after I bought it, it showed the "On Call Service Required" message. After a "reset" by the dealer, it did not show up for about a year, another reset, another year. But, recently (warranty expired...) it keeps coming back. I'm not sure if this is relevant, but ever since I bought the XC90, every now and than the phone forgets some of it settings (speed dials for example). I have also had an occasional "Urgent - airbag service required" (translated from Dutch, so actual English message could be different). Every time, the dealer was able to "reset" the messages. Most recently - again together with the 'On Call Service Required" message - the front power windows could not be operated until the car was stopped/started again. Could be coincidence though. All has been mentioned to the dealer, but they seem not to be too sure about this all. Last week however, they mentioned a possible issue with a worn out backup battery. IMHO This seems less likely, since I experience the "On Call Service Required' for two years now. However, one of the posts also mention this battery... Any thoughts? Any tips I could give to the dealer? The message "On Call Service Required" is currently present, should I try the 'Fuse 14' trick? PS: any way I can "reset" myself using my "OBDlink" tool (with SCAN-XL software)? Regards, W.

Aug 11th, 2010, 13:21	#2
madnurse Junior Member Last Online: Sep 11th, 2012 11:43 Join Date: Jun 2010 Location: Norfolk View Photos By: madnurse	Do you subscribe to "Volvo on Call" ? I don't and get the error "On Call Deactivated" (because it is not active) Very annoying! __________________ --------------------------------------------- Madnurse Volvo XC90 2.5D (MY 2005) SE Geartronic 140,000miles. Silver, Black Leather, Aluminium Dash

Aug 12th, 2010, 02:05	#4
madnurse Junior Member Last Online: Sep 11th, 2012 11:43 Join Date: Jun 2010 Location: Norfolk View Photos By: madnurse	I might go back to Volvo then as I need an activation code to prevent my annoying warning. When i press my button nothing happens. __________________ --------------------------------------------- Madnurse Volvo XC90 2.5D (MY 2005) SE Geartronic 140,000miles. Silver, Black Leather, Aluminium Dash

Aug 14th, 2010, 18:08	#6
madnurse Junior Member Last Online: Sep 11th, 2012 11:43 Join Date: Jun 2010 Location: Norfolk View Photos By: madnurse	My car, every time I turn on the ignition MIL Light activated and this warning! __________________ --------------------------------------------- Madnurse Volvo XC90 2.5D (MY 2005) SE Geartronic 140,000miles. Silver, Black Leather, Aluminium Dash

Mar 1st, 2011, 18:24	#9
Clan Experienced Member Last Online: Today 11:23 Join Date: Jun 2007 Location: L/H side	The ON CAll safety package is always active only the security package is a yearly subscription , have you thought about getting it repaired? Maybe Marcel from Ipswich on here ? __________________ My comments are only based on my opinions and vast experience .

Aug 11th, 2010, 19:46	#3
Wytze New Member Last Online: Mar 30th, 2018 13:09 Join Date: Aug 2010 Location: E	I do not subscribe to anything related to On Call, at least not to my knowledge. I did ask the dealer about it when we bought the XC90 but as per his information no action was required from my side. I have read somewhere that there is a basic On Call service FoC while a subscription is needed in case you also (also) want the track-n-trace function. That could by the way be different in different regions/countries. Tried the On Call button once and got a reply from a friendly lady who was able to tell we i was driving, doors unlocked, 3/4 fuel left etc. W.

Aug 14th, 2010, 16:48	#5
Wytze New Member Last Online: Mar 30th, 2018 13:09 Join Date: Aug 2010 Location: E	Update: tried using the "On Call" service, it worked just fine, despite the error message. The agent on the phone confirmed by the that 2 variants of the On Call service exist: "Safety" en "Safety + Security" each with their own pricing level. The dealer intends to replace the back-up battery in order to solve the problem. W.

Mar 1st, 2011, 15:34	#8
Lolbert New Member Last Online: Nov 7th, 2011 16:27 Join Date: Nov 2007 Location: London	I have the "On Call Deactivated" error message. My Volvo dealer is telling me that this is due to a fault with the telephone module that will cost £1,050 to replace although Volvo/the dealer will give me a 60% goodwill discount. Still sounds ridiculous when the phone itself is working fine and I'm not an On Call subscriber (as my car is 4 years old). He said it's not the backup battery. Should I just live with it? The message goes if I put in the activation code but reappears after leaving the car for a few hours.

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