Spotify update won’t install

scw · Jul 2nd, 2019, 07:02

Got notification in car about a new Spotify update this morning. Great, said I, hopefully they’ve fixed all the bugs!

No such luck. The update refuses to install. It keeps crashing out with “No connection to service” while installing. On top of that, it locks out the existing installed Spotify app. Grr.

Seems to have all the hallmarks of an overloaded update server.

Anyone else managed to update successfully?

Steve

tricky13 · Jul 2nd, 2019, 08:07

same! its ridiculous. seems to be when there is a big change to spotify app it cant do it this happened to me last year an i had to take it to the dealers!
looks like the same will be needed again. all this for a few updates.

taylora · Jul 2nd, 2019, 08:16

I had problems with a previous release of Spotify where it eventually failed after I think a week of a stuck update.

I find it's better to delete the app and then install fresh rather than update. Found that always goes in cleanly.

nu11eaf · Jul 2nd, 2019, 09:18

As above delete the app and reinstall it.

tricky13 · Jul 2nd, 2019, 09:52

having tried the update app - iv deleted it and tried to reinstall it. Its not having that either now. time to phone the dealer.

tricky13 · Jul 2nd, 2019, 10:12

phoned volvo - he confirmed theres nothing that can be done other than bring it in - so its booked in next week. what a waste of time

taylora · Jul 2nd, 2019, 10:19

Mine got stuck for a week, eventually I was able to remove the app and the install went fine. If you're lucky it will fix itself before your appointment.

A real pain in the a$$ mind.

scw · Jul 2nd, 2019, 18:02

Deleting the app doesn't fix it either. Spotify does show up in the list of apps which can be installed, but when tapped it fails to download in the same manner. Interestingly, tapping the down arrow for more details of the downloads show its size as "0 bytes".

Native Spotify was one of the things which helped sell this car to me, but Volvo have royally scr*wed up this update and, together with other niggles, my brand loyalty (17 years and 5 Volvos) is being eroded fast.

Has anyone else managed to install this Spotify update successfully?

Steve

tricky13 · Jul 2nd, 2019, 19:54

That was exactly what mine did. Garage said they’ll need to fix it. At least theyll wash it aswel!

Quote:

Originally Posted by scw

Deleting the app doesn't fix it either. Spotify does show up in the list of apps which can be installed, but when tapped it fails to download in the same manner. Interestingly, tapping the down arrow for more details of the downloads show its size as "0 bytes".

Native Spotify was one of the things which helped sell this car to me, but Volvo have royally scr*wed up this update and, together with other niggles, my brand loyalty (17 years and 5 Volvos) is being eroded fast.

Has anyone else managed to install this Spotify update successfully?

Steve

taylora · Jul 3rd, 2019, 07:53

Yep that's what mine did, after a week it came up with some error message and the uninstall option appeared. Did that, re-installed and all went fine.

Jul 2nd, 2019, 07:02	#1
scw Senior Member Last Online: Sep 20th, 2022 08:07 Join Date: Jul 2006 Location: Melton Mowbray	Spotify update won’t install Got notification in car about a new Spotify update this morning. Great, said I, hopefully they’ve fixed all the bugs! No such luck. The update refuses to install. It keeps crashing out with “No connection to service” while installing. On top of that, it locks out the existing installed Spotify app. Grr. Seems to have all the hallmarks of an overloaded update server. Anyone else managed to update successfully? Steve __________________ No longer a Volvo owner, after >20 years. Too much Google in the post-2021 cars, plus lack-lustre/expensive dealers.

Jul 2nd, 2019, 08:16	#3
taylora Member Last Online: Jan 15th, 2024 18:29 Join Date: Sep 2017 Location: Prestwick	I had problems with a previous release of Spotify where it eventually failed after I think a week of a stuck update. I find it's better to delete the app and then install fresh rather than update. Found that always goes in cleanly. __________________ Now 2020 Tesla Model 3 Long Range AWD Previous 2018 V90 D4 R-Design

Jul 2nd, 2019, 09:18	#4
nu11eaf Premier Member Last Online: Today 22:49 Join Date: Mar 2013 Location: Yorkshire man living in County Durham	As above delete the app and reinstall it. __________________ XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats.

Jul 2nd, 2019, 10:19	#7
taylora Member Last Online: Jan 15th, 2024 18:29 Join Date: Sep 2017 Location: Prestwick	Mine got stuck for a week, eventually I was able to remove the app and the install went fine. If you're lucky it will fix itself before your appointment. A real pain in the a$$ mind. __________________ Now 2020 Tesla Model 3 Long Range AWD Previous 2018 V90 D4 R-Design

Jul 2nd, 2019, 18:02	#8
scw Senior Member Last Online: Sep 20th, 2022 08:07 Join Date: Jul 2006 Location: Melton Mowbray	Deleting the app doesn't fix it either. Spotify does show up in the list of apps which can be installed, but when tapped it fails to download in the same manner. Interestingly, tapping the down arrow for more details of the downloads show its size as "0 bytes". Native Spotify was one of the things which helped sell this car to me, but Volvo have royally scr*wed up this update and, together with other niggles, my brand loyalty (17 years and 5 Volvos) is being eroded fast. Has anyone else managed to install this Spotify update successfully? Steve __________________ No longer a Volvo owner, after >20 years. Too much Google in the post-2021 cars, plus lack-lustre/expensive dealers.

Jul 2nd, 2019, 08:07	#2
tricky13 Junior Member Last Online: Jun 17th, 2021 15:51 Join Date: Jul 2018 Location: Belfast	same! its ridiculous. seems to be when there is a big change to spotify app it cant do it this happened to me last year an i had to take it to the dealers! looks like the same will be needed again. all this for a few updates.

Jul 2nd, 2019, 09:52	#5
tricky13 Junior Member Last Online: Jun 17th, 2021 15:51 Join Date: Jul 2018 Location: Belfast	having tried the update app - iv deleted it and tried to reinstall it. Its not having that either now. time to phone the dealer.

Jul 2nd, 2019, 10:12	#6
tricky13 Junior Member Last Online: Jun 17th, 2021 15:51 Join Date: Jul 2018 Location: Belfast	phoned volvo - he confirmed theres nothing that can be done other than bring it in - so its booked in next week. what a waste of time

Jul 3rd, 2019, 07:53	#10
taylora Member Last Online: Jan 15th, 2024 18:29 Join Date: Sep 2017 Location: Prestwick	Yep that's what mine did, after a week it came up with some error message and the uninstall option appeared. Did that, re-installed and all went fine. __________________ Now 2020 Tesla Model 3 Long Range AWD Previous 2018 V90 D4 R-Design

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