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S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
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Dealer service storiesViews : 8801 Replies : 99Users Viewing This Thread : |
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Sep 13th, 2019, 12:32 | #11 |
Senior Member
Last Online: May 7th, 2024 10:14
Join Date: Feb 2019
Location: Fleet
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Upselling winds me up.
Year 3 service and first MoT of my last XC60 I received a call, 'Our tech has noticed your brake pads and discs are wearing would you like us to change them all whilst we have it up on the ramp' quotes something like £550. I ask, has it failed it's MoT he says no it's not even an advisory as needs to be 'x'mm before it's shows up as an advisory and the depth is some mm above advisory level. His response, we like to recommend you change the discs and pads at around 'x'mm before they get to advisory stage. I said no! Fast forward 1 year it passes it's year 4 and second MoT on the same (original discs and pads) still no advisory. How many people I wonder fall foul of upselling and shelling out needless money? The car was returned that same week on the origianal discs and pads and rear tyres having covered 36,000 in 4 years.
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MY19 Volvo XC60 T5 AWD, Fusion Red, Blonde Leather, Dark Tints, 19inch wheels on summers, 18inch ALUTEC on winters. |
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Sep 13th, 2019, 13:39 | #12 | |
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Location: Bristol
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Unfortunately in most parts of the country dealers are few and far between so often you have no real choice ...
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Sep 13th, 2019, 13:59 | #13 | |
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Sep 13th, 2019, 14:02 | #14 | |
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Sep 13th, 2019, 15:17 | #15 | |
VOC Member
Last Online: Mar 24th, 2024 19:52
Join Date: Aug 2012
Location: Trowbridge
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Be nice to get a new dealer there in my view, although I don't know if it would be considered too close to Bristol? |
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Sep 13th, 2019, 15:22 | #16 | |
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Last Online: Today 12:42
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My comments are only based on my opinions and vast experience . |
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Sep 13th, 2019, 18:09 | #17 | |
Member
Last Online: Nov 29th, 2020 12:20
Join Date: Feb 2017
Location: Northampton
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Qn. Would I get good service at Bell's? Qn. If so, who should I ask for? Should I mention your good helpful self from your posts on here? |
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Sep 13th, 2019, 18:34 | #18 |
Sales Monkey @Volvo Npton
Last Online: Jul 2nd, 2023 08:57
Join Date: Feb 2011
Location: Northampton
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Hi
I would like to think you would get good service from us generally, yes... But by the fact you're using MK I'm guessing you're about to tell me different?... I welcome any constructive feedback and will happily pass on to the relevant managers should this be the case.... As for mentioning my name, I'm guessing by the rolling eyes emoji that this has been said in jest..but I'd always welcome meeting any forum member for a chin wag, so yes, feel free to ask for me and I'll happily sit down with a coffee for a chat about anything!! Have a lovely weekend all. Last edited by MtillingVolvo; Sep 13th, 2019 at 18:56. |
Sep 13th, 2019, 20:05 | #19 | |
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Last Online: Mar 24th, 2024 19:52
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Sep 13th, 2019, 20:07 | #20 | |
Premier Member
Last Online: Nov 22nd, 2021 00:53
Join Date: Feb 2017
Location: West of Carmarthen
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Even a Nissan dealer's service sales rep phoned me up pre-service last year advising me to have an engine flush, air-con service and something else. All totally unnecessary crap to pad out their invoice and empty my pockets.
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XC90 D5, 2017 Inscription. Dark Grey. Xenium pack. Winter Plus with HUD. Black leather interior with alloy trim inserts. Ownership ended June 2020, Happy motoring times! Last edited by Quacker; Sep 13th, 2019 at 20:11. |
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